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Within 3 days of purchasing the car I contacted Fowler’s as there was faults with the car. They did not want to know. Never returned a phone call. I had to get the finance company involved. Eventually the car was collected I was told they had to book a driver and trailer. I was at work when the car was collected.. Next day the car came back - no trailer, someone was driving it. They used my petrol and put 230 miles on the clock. They did some of the work, not all. They said they could not find anything wrong with the issues I had raised. Two weeks ago I contacted them and they told me to take it to one of the garages they recommend. I did this and they will not authorise payment the bill is to much. Because Fowler’s did not look into the problems it has caused more damage to the vehicle. I have argued with Fowler’s and they don’t want to know. I have followed there procedure and they are still not satisfied. I have contacted the finance company yet again and asked for the car to be returned. . The car is now sitting on the drive. So theatrically I am paying finance and can’t use the car. But what do Fowler’s care.
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Victor Smith in response to Fowler’s are rubbish
Have big probs with this company too. Are you still paying finance ? Have you resolved this at all? Please let me know as we are getting desperate . Thank you
if I could do minus stars I would put -10. after sale woman so very rude and does not want to help , when she didn't like the information she was given she puts the phone down on you ,
Fowlers in Stoke On Trent sold me a Zafira car that has been back 5 times for repair since I purchased it and day by day more problems arise. I have even had an independent company employed to examine car. Found leaking/ faulty gear box, engine oil leak, steering assembly wonky to say the least. Faulty lambda sensor, faulty crank position sensor, faulty seat belt, misfire on engine. I have bent over backwards trying to be reasonable with FOWLERS who now won't even respond to me although there happy to keep taking my weekly payment for mechanical break down cover. It's now in the hand of the finance company as the car is un roadworthy, I'm losing work hand over fist. So my advice is please don't fall into Fowlers trap, their cars seem to be dangerous, over priced and there customer service is non existent.
Absolutely shocking company purchased car in may 2013 after 3 days the car was undriveable water in oil manifold loss of power symptoms of head gasket gone contacted fowlers weren't very helpful till I threatened to pull out of contract had to argue for a courtesy car. Two months later car broke again was taken away for repairs no courtesy car supplied in oct 13 car broke down again taken to independant garage who informed me that the car was unsafe the work carried out by fowlers was usatisfacory they hadn't bolted the engine back properly too dangerous to drive repairs carried out by independant garage parts supplied by fowlers again no courtesy car or apology 1 month later there is water in oil manifold no power and really ticky engine again un driveable was ignored by fowlers told it was general wear and tear too busy to talk to me! (Actual words!) Refused to give me managing director details for a letter of complaint still no courtesy car cowboy traders taking advantage of people
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Deals in: Cars, Vans, Minibus
Manufacturers: Sells a variety of makes and models
Unit 1 & 2 Berry Hill Trading Estate Victoria Road
Stoke On Trent
|Mon||09:00 - 20:00|
|Tue||09:00 - 20:00|
|Wed||09:00 - 20:00|
|Thu||09:00 - 20:00|
|Fri||09:00 - 20:00|
|Sat||09:00 - 20:00|
|Sun||09:00 - 20:00|
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