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Terrible place, please AVOID Fowlers Finance at all costs
Got my car from fowlers paid for the enhanced mechanical guarantee about two week before the EMG ran out which was may this year the gear box broke, rang them up to get it repaired after talk to all the staff and I think maybe the cleaner I had to get my credit company involved so then they finally picked up the car 7 weeks after first phone call they put my car on transporter my car left with 200 miles of petrol. They has my car for 3 weeks I rang them to find out when my car was coming back to be in formed that the drivers side wing my was broke and they were wait for new glasss , the car went in for a new gear box, 02 senses and thermostat housing. Not broken wing mirror. So they clearly broke it. So I finally got my car deliver back to my house , when the car arrived back to my house which they had driven back from stock it only had 20 miles of petrol its 80 miles from stock so where is the other 100 miles gone when I look at the car it had a funny smell and was very hot . I put the car on my drive and left it there till the next morning. I took the car to a local garage the next morning they told me that fowlers had driven it back with no coolant in it which has broken the the water pump and they didn't put a new oil seal on so the gear box oil leaked. I rang fowler to to tell them there answer was we have spent enough money on your car so we are not doing anything to fix the problem so they don't guarantee the work they have done so I have had to pay £200 to fix what they have broken. We had no courtesy car so when they had my car I had to hire a car which cost me over £1000 plus the money I had to pay out to fix there mistakes. I WOULD NOT RECOMMEND FOWLERS TO MY WORST ENEMY PLEASE DONT GET A CAR FROM FOWLERS.
I collected my car from Fowlers Finance in Stoke, it was clean and tidy and the staff were friendly. very happy.
Staff from Fowlers Finance in response to Very happy
Thank you for your kind words Phil, I am delighted that you were happy with the service.
I collected a car from Fowlers Finance in Stoke site last week . Thank you to eve for helping me out I was giving up hope. I will recommend you eve as you tried your best for me and I love the car.
Staff from Fowlers Finance in response to Just to say thanks
Thank you for taking the time to leave a review Simon. I am pleased that we managed to get you back on the road and I'll make sure I pass your kind words onto Eve for you.
I took a car last week from Fowlers finance Thankyou Daniel Ball for your help, I didnt think you could help me as I have tried everything to get a car to care for my mum. I love the car and now can give my mum the attention and care she needs without using the lovely public transport. thanks again would reccomend
Staff from Fowlers Finance in response to Thank you
Thank you for your kind words Sarah. I'm thrilled that we have been able to play our part in getting you mobile again and I will make sure that I pass your kind words onto Daniel for you.
Fowlers Finance tell you lies just to sell a crap car don't answer phones or emails why was I so stupid
I made a big mistake getting a car from fowlers finance, dodgy spray job didn't even match full of diagnostics problems, told u get refunded u dont u get ignored stay clear
To be honest I have had 2 cars off Fowlers Finance that I have used for taxis. The first one had 105000 on when I got it and I took it to 260000 and only spent £400 on it and the 2nd one had 93000 on it and I have only just put a clutch into it and fixed the alternator and they have never failed a taxi mot. I would definitely use again. Phil Brack.
Staff from Fowlers Finance in response to No problems
Thank you for taking the time to leave positive feedback Phillip. I am absolutely delighted that we have helped get you taxiing once again. Thank you for the returned business.
Within 3 days of purchasing the car I contacted Fowler’s as there was faults with the car. They did not want to know. Never returned a phone call. I had to get the finance company involved. Eventually the car was collected I was told they had to book a driver and trailer. I was at work when the car was collected.. Next day the car came back - no trailer, someone was driving it. They used my petrol and put 230 miles on the clock. They did some of the work, not all. They said they could not find anything wrong with the issues I had raised. Two weeks ago I contacted them and they told me to take it to one of the garages they recommend. I did this and they will not authorise payment the bill is to much. Because Fowler’s did not look into the problems it has caused more damage to the vehicle. I have argued with Fowler’s and they don’t want to know. I have followed there procedure and they are still not satisfied. I have contacted the finance company yet again and asked for the car to be returned. . The car is now sitting on the drive. So theatrically I am paying finance and can’t use the car. But what do Fowler’s care.
Victor Smith in response to Fowler’s are rubbish
Have big probs with this company too. Are you still paying finance ? Have you resolved this at all? Please let me know as we are getting desperate . Thank you
if I could do minus stars I would put -10. after sale woman so very rude and does not want to help , when she didn't like the information she was given she puts the phone down on you ,
Fowlers Finance is an Independent dealership that is based in Stoke-on-Trent. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Unit 1 & 2 Berry Hill Trading Estate Victoria Road
|Mon||09:00 - 20:00|
|Tue||09:00 - 20:00|
|Wed||09:00 - 20:00|
|Thu||09:00 - 20:00|
|Fri||09:00 - 20:00|
|Sat||09:00 - 20:00|
|Sun||09:00 - 20:00|
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