you are considering purchasing from Furrows Used Van Centre in Shrewsbury, I would strongly recommend, saving yourself a migraine! If you do decide, atleast don't deal with MATT HIGGS. He will do nothing but blatantly lie to you! I gave this guy more than enough opportunities to be honest with me. I had a nightmare of a drive, 8 hours in total and a cost that certainly could of been avoided. I asked him, time and time again, to please be honest with me regarding the condition of a caravan,that was taken in as a part exchange. A 2022 caravan that was described as 'Exceptional'. I've seen 10 year old caravans in better condition. Not cleaned, tyres flat, battery flat or missing. Parts of the interior damaged or missing. Any good sales person knows to check over a car, van, caravan or anything they are looking to hand over to the customer, before the collection date and on the date. He did absolutely nothing! I'm out of pocket for his lack of professionalism. I certainly made sure I received my £500 deposit back. I don't want a response from Furrows, as it's usually a generated message. So, make sure you don't deal with MATT HIGGS, you'll thank me for this advice.
Reviewer has confirmed their email address
Very helpful, polite and knowledgeable. Huge site with lots of variety.
I went into furrows ford in shrewsbury on Friday for a look, ended up purchasing a Kia ceed. Michael Dale gave me all the info I needed, kept me up to date with progress and rushed the car through for me when my current car failed and I was able to collect it on the Monday afternoon.
Reviewer has confirmed their email address
We purchased a used Vauxhall Crossland X (£14k+) from Furrows Ford in Shrewsbury and it was agreed with Michael Dale (salesman) that as part of the purchase some damaged trim would be replaced. After leaving the site after collecting the car to travel home (150 miles) I discovered the owners pack was missing, but the supposedly replaced trim looked OK. After many weeks we received the documentation but the service book was not acceptable so had to be returned to Furrows. After approximately it became obvious that the damaged trim had been very poorly repaired. we eventually received the required documentation correctly completed but the attitude from furrows regarding the damaged trim was totally unacceptable so after numerous e-mails I advised them that I was going to initiate LEGAL ACTION to which the responded that they were not liable. I undertook the legal action and only then did they admit full liability and subsequently paid the claim in full.
Reviewer has confirmed their email address
Mark Jones in response to Very poor after sales service
Well thats a lie ridden statement
I went to collect an l4 transit that I had been told was immaculate and that had nothing previously done to it, it had been owned by Ford and only had 6k miles. I put a deposit on the van after asking numerous times about the history of the van and made the very long journey fro Edinburgh only to find it been repaired down the drivers side. When challenging the salesman about this he claimed he it was news to him? So it was a costly wasted day for myself and a mate as wee both took time off to collect this van not mention the fuel costs. I would not recommend Furrows Ford Shrewsbury. poor poor
Reviewer has confirmed their email address
What a company Furrows Ford in Shrewsbury is, you can not go Wrong
Cant thank Matt enough. Has been brilliant from first contact enquiry to the point of sale and handover.van is absolutely everything matt described it to be and then some. Highly highly recommend Furrows Ford Shrewsbury. All the best guys at transit centre. Mark
Reviewer has confirmed their email address
Took my Ford Focus into Furrows Ford Shrewsbury for a service, very convenient and nice area to sit and wait whilst they completed the work.
Very Poor after sales policy at Furrows Ford Shewsbury: I purchased a second hand car from Furrows whilst i carried out my self build within less than 4 months i have been left with a bill of approximately £3,000 for a car that cost me £3,700. Whilst i accept that the fly wheel and clutch is not covered under the warranty. I can not believe that a High Pressure Fuel pump that has been covered in silicon to stop it leaking is! On top of these issues they have still not replaced the broken drivers side visor (which would fail an MOT) as promised before i purchased the car after me repeatedly requesting for it to be fixed! I have been advised that they should offer me a full refund or repair under the Consumer Rights Act 2015 and that if they don't i can just hand it back and demand my money back. I intend to make sure i get my legal rights!
Reviewer has confirmed their email address
Purchased a Kia Rio Diesel. Service book in car was not for ours. Clearly had previous car reg crossed out and ours written in pen. Car radio didn’t work seen by a service tech who booked in with courtesy car. On the day no record of job booked in and no courtesy car. Also pointed out that car was serviced when I purchased it and oil level is seriously high. First impressions of furrows service department is not very good. Will be contacting Kia directly. Further servicing will be with a Kia dealership else wher
Reviewer has confirmed their email address
The history of Furrows is an interesting one and in fact, the company’s name emerged from taking the Ford Franchise in 1918 and becoming a Ford Tractor dealer so Furrows, as in ploughing.
The original home of Furrows was Benbow House in Coton Hill, Shrewsbury, which was the original home of Admiral Benbow, and was purchased by Mr M.Davies in 1906. The name changed to ‘The Shrewsbury Garage’ and even today, Furrows’ premises on Harlescott Lane is known as The Shrewsbury Garage. The original Shrewsbury Garage had problems with flooding from the nearby River Severn, like much of the county town besides the river, and the garage's location meant that in the days before flood barriers there were regular soakings for both staff and vehicles alike.
The garage began life as an agent for Swift, Sunbeam, Studebaker, Briton and Arrol Johnson cars. By 1913, however, Mr Davies ceased to offer Swift and Studebaker and instead he turned to De Dion, Darraq, Star, Maxwell, Marathon and Argylls. It is worth noting that Mr Davies also operated his carriage-making company, Mountford, from the same site and it was during this time that Mr Davies also began making the Shrewsbury bicycle.
In 1918, Cyril Harrison Watson acquired the premises and when granted a Ford franchise, he created Furrows Ltd as Ford manufactured and selling tractors at the time. Furrows of Telford opened at the Haygate road site in 1963 and moved to the Haybridge Road site, on the site of the old Haybridge steel mill in November 1994, however is was not officially opened until July 1995 after the Texaco forecourt was finished.
Oswestry followed in 1964 opening in Salop Road before moving to the present Whittington Road site in July 2003 followed on the 25th October 2005 when the Shrewsbury dealership moved to its new larger premises on Harlescott Lane.
As mentioned before Furrows have been Ford Dealers since 1918 then in 2003 the Mazda franchise was added followed in 2004 by the Kia Franchise and in 2005 the Škoda franchise was added giving Furrows customers a wide and varied choice of new cars and light commercials in a range to suit all needs, and finance.
As well as keeping a large stock of the latest new vehicles at Furrows we also keep a large selection of quality used cars and light commercial of all makes at competitive prices with a commitment to give the customer the very best in service.
Even if you have not bought a vehicle from us Furrows can look after all your motoring needs with our service, accident repair, parts and tyre departments all backed with award-winning customer service covering Shropshire and the surrounding area at Shrewsbury, Telford and Oswestry.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Furrows Ford Shrewsbury
2 Benbow Business Park Harlescott Lane
Shrewsbury
SY1 3EQ
01743 454444
https://www.furrows.co.uk/ford/contact-us/shrewsbury/
| Mon | 8 am–6 pm |
| Tue | 8 am–6 pm |
| Wed | 8 am–6 pm |
| Thu | 8 am–6 pm |
| Fri | 8 am–6 pm |
| Sat | 9 am–5 pm |
| Sun | Closed |
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