4% Reviews
replied to
28% Recommend
to friend


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21 reviews from our car dealer reviews community
Leave a review for Furrows Ford Shrewsbury
Leave a review

21 reviews from our car dealer reviews community

Leave a review for Furrows Ford Shrewsbury
Leave a review
"jim123321"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible customer service from Furrows Of Shrewsbury, specifically asked them for a final price on a repair to my car which they wouldn't provide, had to get Mazda Head Office involved and straight away I had a call back from Furrows with a price of £700. I told them not to go over this or replace anything else without contacting me first. A few days later I called to ask if my car is ready, the final bill is £1100!!!!! They had replaced other stuff without asking, if this wasn't bad enough they were about to do some other work which would of added £200 more to my bill. I dealt with Steve on the phone who is front of house and the guy just just kept repeating himself over and over again and none of the information was useful. I was saying how angry I was with the extra charges and that they didn't contact me and he was trying to sell me on this extra unnecessary work!!! After a lot of complaining they dropped the price back to the AGREED price but they caused me so much hassle. Hannah is one of the girls on the front desk and she was just as bad as Steve to deal with, Honestly the point of these people is to provide customer service yet they cant seem to answer basic questions like how much will my bill be or when can I collect my car!!! They both come across as rude and like they don't give a damn about helping you. This is why I hate going to car dealerships, they are pretty much all the same but Furrows Mazda of Shrewsbury takes bad customer server to a new level!

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Dealership Information

Furrows Ford Shrewsbury is an Franchise dealership that is based in Shrewsbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Ford, Kia, Mazda
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
21 reviews2.4 out of 5 stars — Rated Poor
Excellent
6
Very Good
0
Average
2
Poor
5
Terrible
8

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Contact Information

Address

Furrows Ford Shrewsbury
2 Benbow Business Park Harlescott Lane
Shrewsbury
Shropshire
SY1 3EQ

Get in touch

01743 454444
https://www.furrows.co.uk/ford/contact-us/shrewsbury/

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

28%
Would recommend this dealer to family and friends
4%
Percent of reviews responded to by this dealer

Additional Information About Furrows Ford Shrewsbury

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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