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Kia Sorento less than 2 years old. Clutch began to stick making car dangerous to drive for myself and other road users. Furrows unable to look at it for 11 days, unable to provide courtesy car for 19 days. Important as we live in an area where there is no public transport. Won’t be buying from Furrows of Shrewsbury again.........had issues on purchase too.
My daughter warned me about the Furrows dealership after experiencing customer service which left a lot to be desired. As they are a local garage in Shrewsbury I decided to get my Mazda 3 serviced by them on the 9th March.On booking the service I was informed I could get the car back at 15:00 as I requested.The day before the service I received a call to confirm that I was still coming to them the next day.Again it was confirmed I could get the car at 15:00.On arriving I was informed it would be 17:00 before I could get the car. After some discussion it was agreed that 15:00 would be ok. To cut a long story short I came back on time but only left at 15:40. They managed to damage my car and on speaking to the service manager was informed they would review the security tapes and get back to me early in the coming week.I'm still waiting . Received an interesting letter from a managing director asking me to contact the service manager if I was not 'fully satisfied ' with the service experience.
I bought a Vauxhall Insignia Estate in November, 6 weeks later it broke down on the motorway. Engine management light came on. Got the car recovered and taken back to furrows and was told it would be sorted, I also mentioned the bumper which was loose on the one side slightly, and was told it would be looked at. Next day I had a phone call to say the car was fixed so I went to collect it that evening. I asked what was wrong and was told it had been put on the computer and the alarms cleared. Nothing had been fixed. I asked for assurances, all I was told was it had been logged on the computer and to take it back if happened again. On the 8th of January the car broke down again, same fault, I rang them straight away again was not offered any recovery or offer of help other than get the car back and they will look at it. Got back to furrows in the recovery van cold and very upset, asked to speak to a manager. The service manager came out apologised for what had happened and said they would look at it. I said this was mentioned the first time and it wasn't fixed, he said previously there were so many alarms when they put the computer on the vehicle they were unsure exactly where the problem was. It cleared the alarms and there was nothing else they could do which did not make me feel confident it would be sorted. I asked for a courtesy car and was told there none available. I asked for a refund or a swap of vehicle. I was told he would ask the sales manager and get back to me. While at work I had a phone call to say they had found a courtesy car, I feel this only happened because I was so annoyed in the reception. Went to pick up the courtesy car after work and the service manager came out saying that they had put the car on the computer and there were about 20 alarms, Exactly what I was told previously which I mentioned. I again asked why wasn't it sorted first time round. Was told I would get a call from the sales manager the next day. The next day 9th of January I heard nothing so on the 10th January I rang at around midday and spoke to the service manager, asked why I had not heard anything I was told the sales manager had been busy. On the 11th of January I finally had a phone call from the sales manager who said the car was fixed. I again asked for assurances, I was offered one month extra on the warranty and breakdown cover for a year, I felt the one month extra warranty was poor and it did not give me any confidence. I asked why it wasn't fixed the first time and he apologised. I asked if he was confident the car would be fixed he said yes I said if I get an Independent review on the car would it be okay? he said yes but then said he would check with the service manager. I then mentioned again about the bumper he said he would get it fixed.........I said I wanted a refund, i was told the only way this could be done was to sell me one of the cars I exchanged back for £2000 as they had sold the other. On top of that we would have to pay £500 which was given to us, for giving them a car for the any car on wheels offer. They referred to a toy car we had given to them which we had been asked to donate for a children's charity. The offer we were told was against the 2 cars we had exchanged and nothing to do with the toy we had given. When we bought the car we exchanged 2 cars and left a lego set which was brand new and a toy car. I have heard nothing from him since. The bloke who sold me the car has been in contact once, who i will say has been very good, but nothing from anyone else. When you appear interested in and are in the process of buying a car from furrows everyone is great, they cannot do enough for you. As soon as you sign and take the car it feels like no one cares at all. It's the last time I will be going to furrows!!!!!! Aftersales care is absolutely shocking, and the lack of honesty and integrity is appauling. I have been today to see the car and the bumper is still not fixed!!! Needless to say I will be going back Monday to see the manager again.... Unless they call as promised..... Doubtful.
Had a service contract with Furrows of Shrewsbury for my Mazda 6 which I've cancelled. On first service they overfilled with oil (lethal on a diesel), so I had to do a 50 mile return trip to get that corrected. Also didn't submit warranty claim for wheel defects because they supposedly couldn't take a clear photo to submit to Mazda - turned out they were trying to use a smartphone camera inside the workshop. They don't have a proper camera for this sort of thing even though Mazda require photo evidence for this sort of thing. Sent my own photos which were very clear.
Not really happy, had our car in garage for two weeks intermittent starting £260.00 later and was told there was nothing else they could do was home for a week and still the same took it some where else who was recommended took imobiliser off and now perfect £50.00 will not be visiting again
Ford Focus Ecoboost 1.0 engine has blown up twice in 8 months. No courtesy car, no courtesy full stop, no idea when it can be fixed, awful service. Avoid Ford and Furrows of Shrewsbury.
Wayne Downey from Furrows Ford Shrewsbury in response to Do not buy an Ecoboost!!!
On behalf of Furrows please accept our apologies. It concerns us greatly that your experience fell short of expectations. We would appreciate the opportunity to change your opinion as we consider customer satisfaction with the upmost importance. Please contact me directly, Wayne Downey . Dealer Principal.
Took car in for service at Furrows Shrewsbury and was waiting for courtesy bus into town, Whilst waiting I noticed the only time the staff behind the desks seemed to be enthusiastic was if it was to belittle customers coming in. Took the bus into town and while there was informed I needed a new tyre so agreed for them to change at about 11am. Got the bus back to Furrows at 12.30 only to be told the only tyre they had had been put on another vehicle . A replacement had only just been delivered so could I wait. I agreed to wait but was given little or no apology . The staff ( pair of slapheads ) behind the desks continued their belittling of customers who had been in earlier within earshot of other customers making it an uncomfortable place to be . Waited for nearly an hour for my car to be ready with little communication during the wait. When it was finally ready I was offered a mumbled apology with the other two slapheads mumbling to each other whilst I was being served. Disgraceful Customer Service at Furrows Shrewsbury . If this is what they are like in front of customers what kinds of tricks are they up to behind the scenes ? Would advise others not to use and certainly won't be using again myself.
Sarah in response to Disgraceful Customer Service
You sound judgemental and derogatory yourself, been there many times and had great service from service and parts people.
Having bought a car from furrows of telford we decided to have diamondbrite applied to it.As we live in shrewsbury we arranged for furrows of shrewsbury to do it.When the car was brought out to my wife it looked awful.It had streaks,drips and polish spots over it.When my wife complained they had it re-done but it was still a poor job done probably because it was a friday afternoon.For £250 you would expect a professional job done.Would not go there again unless i had no choice.
Absolutely shocking service from the service department!!! Cannot express how bad it is and emphasise how important it is to not take your car there for repairs! My car has been in on 2 occasions for the same problem and still not repaired. £700 later with the same problem it started with. I am shocked and discusted at the customer service received from all staff members I dealt with. As far as I am concerned these technicians are not up to scratch with Mazda cars. Do not take your car there. Today I also received a sales letter from them stating my mot is due. My mot has never been done there and the date is out by 7 months!! Something else you can't get right Furrows. Not one positive to mention about my experience. Do not take your car there for repairs.
I got a used car from furrows. On day of collection I found the inbuilt bluetooth wasn't working. 3 days after collection we had a frost and found the heated rear windows were not working correctly. I reported the problems. 7 weeks later after repeatedly contacting Furrows Kevin Evans told me they wouldnt fix the window because I couldn't prove it was broken on collection and glass was not covered under the warranty. I would recommend not buying a car off them without inspecting every inch of it. Basically treat them as if you were buying it off some random person.
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Deals in: Cars
Manufacturers: Ford, Kia, Mazda
Furrows Ford Shrewsbury
2 Benbow Business Park Harlescott Lane
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