In February 2019 i decided to consolidate a few of my cars with a sports car. I came across GC Motors through Autotrader who had a 997 Turbo with the options list thrown at it. The special order GT Silver colour I wanted also with the expensive PCCB! Perfect! It also came with another 15months full Porsche Service History... Bonus! I messaged through and a sales agent (Keith) got in touch and also did me a youtube walk around video. This was fantastic as i'm a 3 hour drive away and Harrogate was covered in snow at the time. I organised to go up and view the car. On arrival Keith greeted me and swiftly grabbed a hot drink! We had a walk around the show room whilst keeping warm, sorted the trade plates and my licence to test drive and went out. It drove perfect and looked fantastic. The only point i'd make out from is GC Motors advise no paint defects, dents or stone chips + refurbed wheels. This isn't entirely true. Mine had the usual pebble dash front, into the air scoops and a dent on the wheel arch, also the diamond cut wheels starting to peel lacquer. Nothing i was concerned about as i purchased it to drive, not as a museum piece. A couple of weeks later in March 2019 I went to collect. I was greeted by the Sales Director and several others and it was a pleasant experience, the car was brought up from the service area and parked out the front of the showroom and the final details done. Off I went. I sat down a few days later and went through the service History to find out that the Service was actually overdue, not already completed. Unfortunately Keith became defensive (He was new to the business at this time). Fortunately this went up the chain quickly to the Sales Director, who quickly acted and apologies for the internal oversight (This was genuinely missed as my car was confused with another on the system). A collection time was organised and a nice A4 Sline dropped off to my place or work (6 hour round trip). A Major service was completed and pictures sent to me with all items completed. Book stamped and the car dropped back. 6 and a half months into ownership (September 2019) unfortunately I had a major issue requiring the engine to be removed (nothing anyone could have foreseen in fairness to GC Motors). Although this was out of their warranty period they did support me and have been brilliant. With Sports/Super cars (especially used) there is an expectation that problems may occur. I believe what separates the good from the bad is the Customer Experience, Aftersales Support. I do genuinely believe GC Motors are working hard on providing this. There's always room for improvement but in my case, even though things went escalated quickly, they were resolved just as quickly. Overall my experience was a positive one. I'm thoroughly enjoying the car and I'll definitely consider purchasing another car from GC Motors when the time comes. I've tried to be as detailed and factual as possible with my review and hope it will help you in making your next purchase.
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car was perfect in every way.Adam makes you feel like a V.I.P looked after me so well great guy.
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As a returning customer I’ve found GC to be just as expected, listening to my requirements, sourcing and presenting a deal for me, it’s not who you know but why you go and Adam looked after the deal from start to finish. I would recommend them as a “must point of call” in your searching. David
Had a great experience buying my car from GC Motors! Would highly recommend this garage if you’re after a quality vehicle! All the staff are very helpful, friendly and willing to go the extra mile to get you into the car you want. Nothing negative about my experience here and I will definitely be returning for my next car! Thanks again!
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What a great experience from start to finish, Neil the sales person was most accommodating but not over the top, The paper work was completed car inspected and I was on my way with a Stunning Mercedes Benz E Class AMG S Estate all the way home to Scotland. i will definitely be back for more if I survive the ravages of age and Political Interference. It was a pleasure dealing with GC Motors. I got what I wanted and they got the money. Fantastic drive home!!
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This is my 2nd car from GC Motors and I've had exactly the same experience on both occasions. I never felt pressurised or rushed on to making a decision, and any questions/queries I had (and there were lots!) were answered quickly. I've been made to feel like my custom is valued, and have walked away with the car I wanted at a realistic price. Everyone I met and dealt with was courteous, friendly and helpful; I've rarely had customer service that is comparable,
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Put my obstacles in place to prevent me from leaving with my new vehicle. Spent 6 hours in an office, indirectly accused of fraud, requested an obscene amount of documentation from my partner and I including a mobile phone bill although, I had official identification. Refused to release the car until they had a driver drive me 4 hours to my home address to prove I lived at the address. GC Motors claimed this is what Happens when you buy a luxury car.
Only interested in selling add ins like finance or tracking devices, couldn’t get a Cash price from them . Lots of waffle. Avoid GC Motors.
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FANTASTIC SERVICE, GREAT COMPANY AND SUPERB MOTOR
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My advice to anyone looking to sell their car to these, is to avoid them like the plague! I had an Auto Trader advert of my Bentley Continental for sale. GC Motors rang me to offer to buy it as they are low on stock atm and they do well with Bentley sales. I agreed a price to sell which i was happy with and sent all the supporting documentation to them. Everything was in order from the Monday and they had scheduled a driver to come to my property on the Friday to collect the vehicle. When the driver arrived he did a full inspection of the car. My vehicle is a 2015 facelift model Bentley and is in excellent condition inside and out with probably the most desirable spec. After a full inspection the told me there were a few marks (see attached pis) and that the roof and doors would need to resprayed! You can see from my thumb print the size of these marks. They the proceeded to tell me it would cost over £2,000 to do this and wanted me to meet them halfway on the cost, which i refused. There was a stonechip in the windscreen that they advised would cost £2,500 to repair/replace. I offered to have that carried out on my insurance as he excess for windscreen was £120. They would not budge on the reduced price offered and left without the car. A complete waste of my time. this is a 2015 car, the bodywork although immaculate would have a few stone chips here and there, its unavoidable. but to tell me they needed to respray the doors and roof for those marks is obscene. I buy and sell a lot of cars privately and GC Motors are probably the biggest jokers ive come across in the motor industry. Thinking of dealing with them....DONT!
Reviewer has confirmed their email address
GC Motors is an Independent dealership that is based in Harrogate. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Excellent | 326 | |
Very Good | 4 | |
Average | 8 | |
Poor | 15 | |
Terrible | 12 |
GC Motors
Ripon Road
Harrogate
North Yorkshire
HG1 2BX
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