365 reviews from our car dealer reviews community
Leave a review for GC Motors
Leave a review

365 reviews from our car dealer reviews community

Leave a review for GC Motors
Leave a review
"Fantastic and quality service"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic service from Keith & Mike at GC Motors. Made sure my expectations were met and helped me make a choice on choosing a car.

"So Happy!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Over the moon with car from gc motors, Being at an age of 22 and buying my dream car. Then didnt treat me any different. The car is as described. Me being very particular with cars they gave me the necessary time to look over the car and was more than happy with me to do though 1 million point checks. Mike was especially helpful and only been there once left like we became friends and filled me with confidence to pursue my dream. Many thanks again and highly reccomend GC.

"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had been searching for my next dream car for weeks and Mike from GC Motors was extremely patient as I questioned him about quite a few of the fantastic cars on sale. He was not pushy at any point and made me feel comfortable and did not rush me on my decision. Upon visiting the showroom (an amazing place to be) I was given the opportunity to look at a few cars without any pressure whatsoever. Having finally decide to buy a beautiful BMW M5, the service continued to be excellent and I was informed every step of the way and kept in the loop. Prior to collection, I was contacted by Neely of after sales and taken through the process of handover and what I would need. Upon collection I was greeted by Neely and the service she provided was fantastic. She was such a friendly and informative young lady. In fact, the people that I met whilst in the showroom were all friendly and down to earth, considering the type of car they sell. It was a superb experience from start to finish. My car is superb and I will definitely be returning for my next purchase.

"Very Poor Service"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The salesman at GC Motors I spoke to clearly couldn't be bothered to come back to me despite me chasing several times and being told he would return my call. When I finally spoke to him, he was quite rude and obviously not interested in my business. I will never consider buying from them again in the future because if their sales are this poor I can't imagine how bad their aftercare is.

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Paul Gater from GC Motors in response to Very Poor Service

Hi Pete, I'm really sorry to hear about your negative experience. We can't locate your details on our system so please can you contact Paul Gater, Operations Directors at paul.gater@gcmotors.co.uk or call us on 01423 500017 as we would like to resolve this ASAP. Thanks, Paul Gater

"Great All Round Service - Will be Back!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I couldn't thank GC Motors enough for a great customer service they provided and first time buyer experience. Great staff and showroom, would defiantly recommend. I would like to send my up most thanks to the guys for doing all they can to get me on the road, Pleasure doing business and meeting you.

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"Avoid "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Porsche Cayman in May from GC Motors. 4 days later I informed the dealer there was a knocking from the rear. I took it to porsche to investigate as there is warranty on the car remaining. This took some time so the 30 days passed I had to reject the car with little or no question ( consumer act replaced the sale of goods) Porsche confirmed that the car has been damaged and repaired underneath and porsche ask if I knew of the repair. I didn't. They went on say that the knocking may be related and that to investigate further I may be liable for the cost of that if it's deemed the repair and previous damage is the cause. I have viewed the car on the ramps where porsche showed me the extent of the repair. Its goes from the rear drivers wheel and follows the line upto the engine mounts round to the passenger side. I asked how can it have sustained this, They suggested that the car may have been in a accident. Porsche even said they couldn't tell me if it was safe to drive!! Gc motors have collected the car and to be fair they acted very promptly and also supplied me with a loan car. However, things turned nasty quickly, after a few rude and fairly aggressive phone calls they have said it's a scratch underneath. A scratch. From the wheel upto the engine and across? Hmm really? And all panels are ok and that porsche are happy with it. Ugh? The same porsche that said they didn't know if it was safe to drive? Gc even said I wanted to get out of the car so suggesting i was trying it on. I looked at changing it for an identical car. Only wanted a non faulty one. So now they just want to hand the car back. I'm taking legal advice as I love my car but I'm faced with a car that has taken a hit on it's value, I dont know it's safe to drive, and I've lost warranty on it. They did say they would get a full independent assessment the car, this now seems like another lie. Please avoid this dealer. Or get the car fully inspected and expect aggressive sales once you say your interested in the car, they did applogise for this but be warned. Please Read the reviews this isn't the first damaged repaired car they have sold.

Sarah in response to Avoid

Gc motors are trying to resolve my issue and provide proof that the car is ok and fit for purchase. Maybe all is not lost and have had a better experience today

"Breaks, wheels, tyres discs."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have still my warranty, I've had the car 8 months I've done around 4-5000 miles in the car and had to pay out over £300 for new tyres tracking and balancing and now the car needs new breaks and discs, I've contacted gc motors on a number of occasions and emails for proof of tracking and balancing from gc motors from when they had the car serviced and absolutely nothing no communication at all from them, absolutely useless and arrogant the guy I had spoke to called Peter... I would not be using this garage in the future as I would of keep't with then, untill the on going issues and this has been going on for over 2 months now and no contact apart from my first call to them... GC Motors are a wolf in sheep's clothing......

Jack Hays in response to Breaks, wheels, tyres discs.

I would like the review I sent and you submitted cancelled please, as the problem has now been sorted out, i feel it definitely needs changing... hear is the story in full, well they say wear and tear, but once the car had been checked out by a independent garage on two occasions at my cost it was all down to the alloy on the drivers side been buckled, this was statted on the second cheek by a independent garage... refurbished wheels they had done was absolutely shoddy... I've had to pay to have the issue's fixed as Gc motors where not telephoning me back now over 6 week's after my second complaint the after sales man was useless and never telephoned once On my second issues, yes I did have 2 issues, Don't know why his attitude was this way, I would never have a person working for me with his customer skills... what customers skills...! and still never recived the paper work I wanted about the car nor a email.. paid for a extended 12 month warranty and it was just wear and tear that's all I got from the telephone conconversation on the first issue. They did offer me a free service but it would of cost me more to travel down to them and back than it would of to take my car to mercedes for a Good quality srevice in my local area this was my first issue... the conversation with the after sales man..!! Not very helpful...on the 2nd issue, don't know what they have to say about the second issue...,?? As they have never called me back or a email, I don't know why they didn't say we will come out and have a look at it or we will come and take it away to be looked at, two new front tyres tracking and balancing and a new front passengers side wheel fixed due to it been buckled.... I paid over £20.000 for the car, with a extended warranty the car had only done over 23000 miles when I bought the car and had only done 4000 miles in the car... i thought they had more pride than they showed, it certainly lets them down in the after sales department.... still waiting for a reply/telephone call on the second issue the buckled wheel and shoddy referb on the alloys....

"Great review"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the outset GC Motor’s staff were top class , the car I brought quality all in all 5 stars.

"Excellent Service, fantastic showroom"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

GC Motors are a truly professional company. I had an amazing experience with them, from beginning to end. Their showroom is immaculate as is the service department. I bought a 2017 Porche Macan which I'm extremely happy with. The service I received was first class and I'm delighted with my new car. I would definitely use them again.

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"Ozzy Layeth"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Friendly, good service and very helpful.

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Dealership Information

GC Motors is an Independent dealership that is based in Harrogate. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
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Servicing
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Ratings
365 reviews4.6 out of 5 stars — Rated Excellent
Excellent
326
Very Good
4
Average
8
Poor
15
Terrible
12

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    Contact Information

    Address

    GC Motors
    Ripon Road
    Harrogate
    North Yorkshire
    HG1 2BX

    Get in touch

    01423 500017
    http://www.gcmotors.co.uk

    Opening times

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    Dealership Statistics

    87%
    Would recommend this dealer to family and friends
    49%
    Percent of reviews responded to by this dealer

    Additional Information About GC Motors

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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