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341 reviews from our car dealer reviews community
Leave a review for GC Motors
Leave a review

341 reviews from our car dealer reviews community

Leave a review for GC Motors
Leave a review
"Never Again"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a 9 month old Mercedes GLS this month, which started dripping off 'melted rubber' the next day once we'd left it on our rather hot drive(turned out to be the previous owner had applied cosmetic wrap around certain parts of the car and not told them - and they'd unfortunately failed to notice this during their 6 weeks with the car on their forecourt - even signing off a pre-delivery inspection report that no post market components had been applied to the car). Once we'd turned down three months' free rentals and explicitly repeated we wanted to exercise our short term right to reject the car under the Consumer Rights Act 2015, things got pretty nasty from there with the CEO calling me a blackmailer and other names when all we wanted was a working and decent car. It took nearly a fortnight of writing to the Ombudsman, finance company and initially G.C. Motors themselves before they accepted the car back, and then kicking off another drama regarding our refund. Every motorist should read up on the law and pay through HPI and use a credit card for any deposit so at least you've got plenty of laws backing you up in the event of a misadventure like this purchase. Also, the Right to Reject a vehicle is a good law to read up on as it doesn't only apply to the first 30 days, of buying a car and applies to cars up to 6 years old, dependent upon the mileage and condition of the car. Returned to buying new cars only from now on - all we want is a quiet life whereas this firm could have gained a customer for life if it hadn't responded so negatively to our initial report on the car having rubber peeling off from it. Saddened by it all.

S in response to Never Again

I can totally reinforce what the buyer has experienced. I too rejected the car because of damage repairs (significant) not disclosed, quite the contrary, salesman stated no accident repairs at all and car is great conditions. The attitude towards customers then changed, in my case, they refused to give me back my part ex car unless if I paid them 2K. I am taking legal actions against them to get my car back and to recover my losses. Beware for any perspective buyers, you better hope that no serious fault and issues otherwise I think you can expect the same treatment. I read it on an article that The Motor used by GC was - “Treat customers fairly”, I think “make every penny from every customer” is more appropriate on their actions.

"Very pleased, easy to deal with"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Porsche, Ide searched a while but this was the best. Looked after by Mike very well and all went without a hitch. Fully recommend you chat with Mike at GC Motors If you are looking for something special.

"1st class service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the third car I've bought from GC Motors. Great service from start to finish. Wouldn't hesitate to recommend. They are always my first port of call when I'm looking to change cars.

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"Very pleased with car & service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Mercedes C63, a very good example - I spent a long time looking but this was the best without any doubt. Harry looked after me very well without the usual "Hard Sell" and helped to ensure the transaction went without a hitch. If you are looking for a specialist car then Harry is the guy to speak to.

"GC motors experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a fantastic experience when shopping at GC motors, the team were a great help and a pleasure to deal with :-)

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"Golf R purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Return customer of GC Motors which says a lot. Collecting my Golf R on Friday, the whole experience of trading my Twisted Defender could not have been better, thanks to Phil, Mike, Gareth, Martyn.

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I get my Range Rover serviced with GC, always been first class and excellent value for money. Recently had a puncture to a new tire which they fixed free of charge (and cleaned the car!). Can't be faulted. Laura is a star there.

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"Excellent Service!"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Found the car I was looking for at GC Motors, Justin the sales person was more than helpful, even letting us test drive other vehicle's just to make sure we picked the right car, great service excellent product, very happy

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"not to be trusted"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

36k car, 30 days warranty!! Beware my car needed a new engine 2 turbos and a full suspension after 90 days.

Lee Woodall from GC Motors in response to not to be trusted

I have checked our records and we have no record of this issue? I have also spoken to our service and sales team and they haven't been told of any outstanding issues either? Please can you contact us on 01423 500017 asap to discuss further. Thanks Lee

"Great Customer service, amazing cars!!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to share my positive experience with GC Motors. I previously had a 2012 C63 AMG that I have owned for 2 years and completely love, the decision to upgrade didnt come easy and the hunt for the next car was extremely difficult as I was very particular in what I wanted, my options were very restricted and limited as I am very particularly on what cars I like to have. I set my sights on a BMW M6 or a CLS63AMG. The options online were few and far between however, this wasnt an issue for GC Motors due to their excellent stocklist of High end performance vehicles. I stumbled across their online advert for a CLS63 and made the initial contact online. I reside in Aberdeen, Scotland therefore requiring to travel a fair distance in order to view or purchase the car. From initial contact, within less than 24 hours I received a call from Justin Hughes @gcmotors who walked me through the whole process, providing photographs and videos and answering every query i had with the vehicle. Justin was very knowledgeable and knew the car in question. I was looking to part exchange my C63 in exchange for the CLS63 and GC motors have appraised my car fairly and in line with the market value and expectations, unlike other traders or dealers who give you lowball part exchange offers. This made it easier for me to trust them and believe that they are a very competitive business. Having procured my cars previously from dealerships, I had some initial reservations on purchasing a car from an independent such as GC motors, however after having discussions with Justin, Paul the sales manager and their service team I was reassured that the car has been looked after and had undergone extensive checks. I was also upfront and honest with GC motors on my budget, what car i was looking for and my limits of which they all took into consideration. After a week of regular communication and open discussions with them, we sealed the deal! Justin even personally delivered the car all the way from yorkshire to aberdeen to ensure i receive the car on the agreed date which was a very nice personal touch. Having owned the CLS63 for about a month now, I absolutely love the car and couldnt recommend GC motors enough for their service. I would like to extend my personal thanks to the GC motors team - Justin , Paul, Alison, Nigel and Giles (the owner) for making my purchasing experience a wonderful one and making my dream of owning a CLS63AMG a reality.

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Dealership Information

GC Motors is an Independent dealership that is based in Harrogate. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
341 reviews4.6 out of 5 stars — Rated Excellent
Excellent
302
Very Good
4
Average
8
Poor
15
Terrible
12

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    Contact Information

    Address

    GC Motors
    Ripon Road
    Harrogate
    North Yorkshire
    HG1 2BX

    Get in touch

    01423 500017
    http://www.gcmotors.co.uk

    Opening times

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    Dealership Statistics

    86%
    Would recommend this dealer to family and friends
    51%
    Percent of reviews responded to by this dealer

    Additional Information About GC Motors

    Company Formed: XXXXXXXXXX
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    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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