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Leave a review for Glenfield Of Kilmarnock
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52 reviews from our car dealer reviews community

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"Doughball"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy a car off this dude. He wants to keep them all for himself. Phoned to see if I could look at a car at this dealership, arranged the loan of a car to travel to Kilmarnock. Arrived, checked the car out and asked for a test drive to be told in a smarmy voice 'test drives must be booked 24 hours in advance'. I promptly left with my cash still in my back pocket. Guy thinks he owns an Audi dealership but he's punting 2k cars. I didnt travel there to sit in the drivers seat & experience how the car made me feel with the engine aff then have a glass of bubbly and talk numbers in his wee caravan. I came to test drive the car for major mechanical faults and possibly make him an offer like the rest of autotrader.

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"Untrustworthy and aggressive "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Caveat Emptor. If you are unlucky enough to find yourself at this dealership turn around and go somewhere else. I purchased a Skoda Octavia, which on the face of it was great value, only for it to have had a previous life as a taxi. The sales staff denied this but tripped themselves upon in later conversations. Having had the car checked out by my usual mechanic several issues were pointed out that Glenfield had supposedly rectified by their "trained" technicians. The work they carried out, replacing the timing belt, caused further issues. I gave them the benefit of the doubt, returned the car, and they promised to fix the problem. Having been promised that the work would be carried out by their most experienced mechanic asap by the General Manager, a week later nothing had been done, and promised updates never materialised. I eventually decided to return the car, as it was within the 30 days legal period, and arranged a date. I returned the car as promised only to face a refusal of a refund and a torrent of verbal abuse and aggressive behaviour by the other manager when I asked for an additional refund of the lost road tax and insurance cancellation fee. This amounted to a total of £75, This individual refused to refund the money and threatened to physically remove me from the sales office for asking for this but, mainly due to his weak nature, empty threats and over inflated opinion of his physical prowess, he backed down like challenged bullies usually do. I asked him to call the Police but he failed to do this as he was clearly in the wrong. Thankfully after I returned from collecting various personal items from the car, which was still in the workshop, I returned to the sales office and was refunded the cost of the car and the warranty (they are very keen to push this useless policy), but not the loss caused by the insurance and road tax cancellation. Thankfully the more reasonable General Manager did this without issue and rolled his eyes, as did the workshop manager who witnessed the aggression, when I commented on the unacceptable behaviour of his business partner. Overall if you plan to buy a car from this company be very careful. Be confident of all of your legal rights and do not be intimidated by this rude, unprofessional and aggressive business owner if things go wrong. Above all else takes notes of your interactions and perhaps record the conversations, as I did, should you chose to take further action as I am considering at present.

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"Will never return!"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my car just over a year ago. The only reason I didn’t get warranty was because I was quoted £300 for 6 months only! I’ve since had every issue wrong with the car that you can think of an spent an estimated of £6000 on repairs alone! This has now left me out of pocket and without a car. The funniest part is, my step sister within a few weeks of me also bought her car from here using finance. Since then she was quoted over £6000 for repairs but luckily got hers sorted as she claimed through her finance. EVERY garage I’ve taken my car too for repairs knows of Glenfield and knows of people who have purchased vehicles from here to be ripped of like I was. Would love to hand my old car in and get my money back but Glenfield don’t take responsibility. Get this place shut down.

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got a ford focus from here, great service couple of issues after getting the car, one being the turbo went but the guys were great and sorted everything would definitely recommend

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"A real treat in buying a car, brilliant."
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We had made arrangements to be there at eleven and it was three so I said my sorries and John was very nice and went to get the wee red car wee wanted. In the meantime a very rude woman was being completely unreasonable and tried to involve me nae chance. The men from the garage were being more polite than I would have been. PMT says it all. We had a blast what a blooming laugh, we left with a beautiful car that not red, but brilliant white and very pretty. These guys made buying our car a day to sign at for a long time. The moaning mini called them cowboys, NO WAY. A real trio of amigo's or Larry, Curly and Mo. Thanks you Guys. George and Mary😂😂😂😂

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"Very genuine car sales garage"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dealt with Kenny from the beginning, very polite and friendly man. Even though the car already had a 6 months MOT, they still put a years MOT on and fixed what was needed. They are a very honest garage, and won’t hide a problem. We will definitely go back to Glenfields for our next used car, this is the only second hand sales garage that we’ve been to that are genuinely honest. Which is a huge rarity!

"Great service "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Mercedes ml 350 2010 model great customer service and car was ready on time wouldn’t hesitate to recommend this garage

"Great customer service "
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a few issues with the car shortly after buying but Stuart, Brian and Robert dealt with everything straight away and sorted everything. Very happy and would definitely recommend this dealership.

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"Professional and trustdorthy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought an old octavia estate, cheap deal but lovely drive, about two weeks ago. From the off the guys were all chat and friendly and just let me look around it without hassle. It was as described, couple of car park dings but solid and nice. I bought it, they asked to keep it a couple of days to mot it for a year and right any wrongs that came up. I got the call a couple of days later and had looked online at the fail which had two advisories too which were a tyre and front discs. I picked it up and it was spotlessly clean (I'm a chef I'm big on hygeine) but best of all, and this is above and beyond for a dealer selling a cheap car, it had new discs and pads and a new tyre! That's a conscientious, professional company, that's the exact way to keep a good name. They live or die by these things and they are clever enough to realise this. It doesn't end there- after a couple of nights I noticed a wee puddle of coolant in the morning, a cup full maybe. I called them and they said to bring it to them asap. I did, they diagnosed it as a waterpump and fixed it free and that's why I sit here now, happy and content and why I will buy my next car there and nowhere else. If I'd bought it privately I'd have paid the same probably but been landed with 2-300 quid of repairs already! That's why I say always buy at a proper car business. Find one you can trust like glenfield and stick to it.

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"Exceptional Customer Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Mazda 6 and a VW Polo for me and my sone at the beginning of July this year (2022). Couldn't have asked for a better place to deal with. James in the dealership was first class. To be fair there was one issue that arose with my son's VW Polo which was rectified without any issues at all. If you're looking for a pre owned car, I would thoroughly recommend Glenfield of Kilmarnock.

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Dealership Information

Glenfield Of Kilmarnock is an Independent dealership that is based in Kilmarnock. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
52 reviews4.3 out of 5 stars — Rated Very Good
Excellent
39
Very Good
5
Average
1
Poor
4
Terrible
3

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  • Contact Information

    Address

    Glenfield Of Kilmarnock
    Bentinck Street
    Kilmarnock
    East Ayrshire Council
    KA1 4AW

    Get in touch

    01563 532100
    https://www.glenfieldcars.co.uk/

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    Dealership Statistics

    82%
    Would recommend this dealer to family and friends
    1%
    Percent of reviews responded to by this dealer

    Additional Information About Glenfield Of Kilmarnock

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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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