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12 reviews from our car dealer reviews community
Leave a review for Go Vauxhall Croydon

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12 reviews from our car dealer reviews community

Leave a review for Go Vauxhall Croydon
Click on the stars to start your review
"Great Service "
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It takes a lot for me to write a review on Go Vauxhall Croydon, I had lost all faith in them because of the poor service I have received in the past. I decided after 3 years to give them another go. My faith has been restored and this is all done to Rita Nelson what a lovely lady. She called me to inform me that they were on their way to collect my car, she called me once they had recieved my car and confirmed what was being done and the cost. She kept me well updated. She called me once the work was complete and went through everything that had been done and the individual prices and final cost. Rita has a very pleasant voice and made conversation with me she was very open and easy to talk to. She made me feel very confident with Vauxhall what an asset to your company as long as she is working there I am happy for my car to go there as I know I will get great service. Thank you Rita Nelson for restoring my faith in Vauxhall Croydon.

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"EXCELLENT SERVICE"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently had my car serviced at this branch of Go Vauxhall in Croydon and Rita was went above and beyond expectations, very polite and friendly. Thanks very much.

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"Great Service"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We took my Astra for service at Go Vauxhall Croydon. The service given to us was really excellent. Rita did her best to ensure that we were happy. She answered every question we had regarding our car and what works were carried out. Polite, friendly and professional.

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"Customer service pretty bad"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First off let me underline, I'm not a car person, or lets say I haven't really had an interest until my 30s, as I could never really afford a car and maintenance costs in my 20s. From the get go at Vauxhall go Croydon, I felt uneasy, as it became apparent they didn't really have my interest at heart. They're all about making quick money at your expense! They''ll offer advice that suits their needs. I ended up paying for a service when my car was already written off, why wouldn't you perform the diagnosis on the car before the service? Puzzles me. The only answer I can get to is that they wanted to take as much of my money as possible. If I happen to buy another Vauxhall car, I can tell you now there is absolutely no way I will take my car there. Go local. I had to deal with a miserable woman on the weekend who didnt book me in properly for the weekday, and then a guy who left me standing at the front desk for over 10 mins, only to ask if I can help you. As a positive, its a lesson learned! Learn your car and do your research!

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"Vauxhall Corsa"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After visiting various garages to see if I could, part-exchange my car for a new one. I was incredibly surprised by how, down to earth, and honest Lucy Maughan was at Go Vauxhall Crawley was! She had good product knowledge and was extremely helpful with-out the 'pushiness' some of her male colleagues had at other dealerships had! A big 'Thank-You' to her for being helpful through a painful process and I am now a proud owner of my new Corsa. Debbie.

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"Excellent Service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was really satisfied with the service especially from Ali at Go Vauxhall Croydon who attended to me very professionally. I will recommend Vauxhall to my family and friends.

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"Good customer service "
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thanks shakeel for all your help with my first vauxhall car. You provided me with an excellent service by giving me the information I needed and also going the extra mile in regards to making sure I got maximum for the cost of my car. Thanks again and I will most definitely be back and also recommend Go Vauxhall Croydon to family and friends if there ever in need of a new car.

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"Mikester962014"
2.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Walked in and greeted by a nice chap, all was going well until I spoke to one person who said my car wasn't there when it was supposed to have been. I was passed to another person who did a few remedial tasks then ANOTHER person who did the rest, the finance prices were different and until I pointed it out they didn't tell me there were added extras that charge. Hmmmm. I found his attitude disgusting and will not be getting another car from there again.

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"Glenod"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a brand new Insignia - they messed up the specification - after waiting 5 months I could wait no longer and had to accept it. Numbers plates were stuck on with double-sided tape - and fell off. Car pulled to the left from day one -they blamed everything (pressures, camber etc.) but would not check tracking. At first service (6 months) they messed up so badly they gave it to me for free. At 2nd service they told me the left tyre was worn due to tracking being out and refused to fix it! Wanted £140. Shocking service. Absolute zero customer care.

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"Go Vauxhall Croydon review"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They couldn't do enough to help us with the car, they helped my wife set up her iphone with the car to save her messing around the the manual. If I had pick out one fault it would be they were slow getting the transaction finished, communication wasn't great, they were more busy dealing with customer on the forecourt than keeping us up to date with what was going on but apart from that I'm happy and can't fault anything else.

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Dealership Information

Go Vauxhall Croydon is part of the Go Vauxhall franchise dealership that is based in Croydon. If you’re a customer and you’ve had an experience at this dealership, please leave a review below.

The following was added by Go Vauxhall on 17.02.17

Go Vauxhall Croydon is going through a lot of changes at the moment and for the better. We have taken on several new staff members who comes with a great deal of motor trade & excellent customer service backgrounds. Our aim is to provide all of our customers with an experience that is second to none. If your looking for a reliable, state of the art, great value for money type of car, look no further than 'Go Vauxhall' Croydon.

Deals in: Cars, Vans
Manufacturers: Vauxhall
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
12 reviews3.9 out of 5 stars — Rated Very Good
Excellent
7
Very Good
2
Average
1
Poor
2
Terrible
0

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Contact Information

Address

Go Vauxhall Croydon
Purley Way
Croydon
Surrey
CR0 4XG

Get in touch

0208 419 1938
http://www.govauxhall.co.uk

Opening times

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Dealership Statistics

75%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Go Vauxhall Croydon

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