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Avoid! 0 Stars! Sold us a vehicle with faulty suspension and dangerously loose steering wheel column. Bought a Landrover Discovery from these people in April. Firstly the car was dirty and didn't have a full tank of petrol. Within 10 days the suspension warning light came on. The car went into limp mode, which made the handling of the vehicle very bumpy as the car effectively had no suspension. Any minor pot hole felt like the car was going to bottom out. Returned the vehicle to Highlanders GB, they told me ‘it might need a new battery’ and also replaced the suspension relay (a part worth less than £10). Within 36 hours of being ‘repaired’ the suspension warning light came on again, car went into limp mode again. Dealer would not respond to telephone calls or emails. Got fed up waiting to hear back from them so took the car to a Landrover specialist. They told me straight away it needed a new suspension compressor. The mechanic also told me the steering wheel seemed very loose and not as responsive as it should be, so I asked them to inspect it. He found that the universal steering join was so badly worn that the car was completely unsafe to drive! They couldn’t repair it that day, so I told him I’d return later in the week BUT - he told me the car was so unsafe that I would have to leave it in their yard until it could be repaired. His words were ‘I cannot let you put your children in this car and drive away, it’s a tragedy waiting to happen.’ The ‘safety checks’ carried out by Highlanders GB upon purchase are clearly not worth the paper they’re written on!
Nikki in response to avoid
Can I just ask if you managed to get a full refund from highlanders? Surely, by law, they should have given you a full refund? I'm in the same boat unfortunately and I'm just wandering if I am able to get my money back 😭
Karlie in response to avoid
Hi Nikki - we sued them in civil court for the cost of the repairs. We initially sought a full refund but the dealer tried to claim a deduction for wear and tear, which they are technically entitled to do. So because we had already sold our old car and couldn’t be without any vehicle while we argued for the full refund in court, we repaired it at our own expense and then claimed the cost of repairs in court.
VERY PROFESSIONAL, VERY HELPFUL, VERY HONEST. WILL RECOMMEND 100%
Polite and friendly staff at Highlanders GB. Purchase process was easy and straightforward. Had a minor issue, I was booked into a garage and it was resolved without delays.
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Exceptional service from the team at Highlanders. Thanks for providing me with my dream car with all the needed features. Will definitely recommend.
Reviewer has confirmed their email address
Very helpfull and informative .
Reviewer has confirmed their email address
Very bad company. ...they missed too much things...they just want to sell. ...after they dont care. ..be aware of all. ....documents .....they dont do what they said. .
The experience I had dealing with Highlanders GB was outstanding and OJ was brilliant in helping me with the car and I have no faults just praise for the way I was dealt with from the start till finish.
I bought a car from Highlander’s, start to finish was faultless James was really helpful no pushy salesman here, I was free to take the car out for a drive and nothing was to much trouble deffo recommend them AAA*****
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Highlanders GB is an Independent dealership that is based in Coventry. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Highlanders GB
Lythalls Lane
Coventry
West Midlands
CV6 6FN
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