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218 reviews from our car dealer reviews community
Leave a review for Highlanders GB
Leave a review

218 reviews from our car dealer reviews community

Leave a review for Highlanders GB
Leave a review
"avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid! 0 Stars! Sold us a vehicle with faulty suspension and dangerously loose steering wheel column. Bought a Landrover Discovery from these people in April. Firstly the car was dirty and didn't have a full tank of petrol. Within 10 days the suspension warning light came on. The car went into limp mode, which made the handling of the vehicle very bumpy as the car effectively had no suspension. Any minor pot hole felt like the car was going to bottom out. Returned the vehicle to Highlanders GB, they told me ‘it might need a new battery’ and also replaced the suspension relay (a part worth less than £10). Within 36 hours of being ‘repaired’ the suspension warning light came on again, car went into limp mode again. Dealer would not respond to telephone calls or emails. Got fed up waiting to hear back from them so took the car to a Landrover specialist. They told me straight away it needed a new suspension compressor. The mechanic also told me the steering wheel seemed very loose and not as responsive as it should be, so I asked them to inspect it. He found that the universal steering join was so badly worn that the car was completely unsafe to drive! They couldn’t repair it that day, so I told him I’d return later in the week BUT - he told me the car was so unsafe that I would have to leave it in their yard until it could be repaired. His words were ‘I cannot let you put your children in this car and drive away, it’s a tragedy waiting to happen.’ The ‘safety checks’ carried out by Highlanders GB upon purchase are clearly not worth the paper they’re written on!

Nikki in response to avoid

Can I just ask if you managed to get a full refund from highlanders? Surely, by law, they should have given you a full refund? I'm in the same boat unfortunately and I'm just wandering if I am able to get my money back 😭

Karlie in response to avoid

Hi Nikki - we sued them in civil court for the cost of the repairs. We initially sought a full refund but the dealer tried to claim a deduction for wear and tear, which they are technically entitled to do. So because we had already sold our old car and couldn’t be without any vehicle while we argued for the full refund in court, we repaired it at our own expense and then claimed the cost of repairs in court.

"FANTASTIC SERVICE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

VERY PROFESSIONAL, VERY HELPFUL, VERY HONEST. WILL RECOMMEND 100%

"Great customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Polite and friendly staff at Highlanders GB. Purchase process was easy and straightforward. Had a minor issue, I was booked into a garage and it was resolved without delays.

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"EXCELLENT SERVICE"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Exceptional service from the team at Highlanders. Thanks for providing me with my dream car with all the needed features. Will definitely recommend.

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"Easy straight forward purchase "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very helpfull and informative .

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"BAD EXPERIENCE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very bad company. ...they missed too much things...they just want to sell. ...after they dont care. ..be aware of all. ....documents .....they dont do what they said. .

"Audi Q7 S-Line"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The experience I had dealing with Highlanders GB was outstanding and OJ was brilliant in helping me with the car and I have no faults just praise for the way I was dealt with from the start till finish.

"Helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Highlander’s, start to finish was faultless James was really helpful no pushy salesman here, I was free to take the car out for a drive and nothing was to much trouble deffo recommend them AAA*****

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Dealership Information

Highlanders GB is an Independent dealership that is based in Coventry. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
218 reviews3.8 out of 5 stars — Rated Very Good
Excellent
128
Very Good
34
Average
7
Poor
12
Terrible
37

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  • Contact Information

    Address

    Highlanders GB
    Lythalls Lane
    Coventry
    West Midlands
    CV6 6FN

    Get in touch

    02476935300
    http://www.highlandersgb.co.uk/

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    74%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Highlanders GB

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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