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30 reviews from our car dealer reviews community
Leave a review for Hillfield Motor Company
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30 reviews from our car dealer reviews community

Leave a review for Hillfield Motor Company
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"No reply "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a jaguar xf on finance which I sorted myself I paid seven grand it took two weeks to get the car due to electrical problems I took the car home the parking sensors don’t work there’s an annoying rattling from drivers door and less than a month there’s a grinding noise from the passenger side I thought it was brakes so paid £100 for a front pad change but hasn’t rectified the issue I have contacted jack by text and also emailed with no response the company seems professional but I can’t comment till my issues are resolved 3 months warranty on every car ?

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jack theodoridis from Hillfield Motor Company in response to No reply

Hi Andrew I'm sorry to hear about the issues you have with your car, Yes there was a problem with the BMI module and we kept you informed during the process there we had to get a new one and had it program to the car. We had serviced and mot your car and everything was working but if there is an issue please come to the office and we can take your car to the garage and have it rectified Hope to hear from you soon kind regards jack

"Complete disgrace!!! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have a 2015 ford ranger for sale, Craig who was a friend of mine for over 10 years, who works there, offered to sell the ranger on my behalf, even came to collect it, I thought I had landed on good help here, then after collecting the car, I was told that they could only return me £3000 less than we had agreed before they took possession of it, they asked me to send them the logbook, I sent photo's of it, but that wasn't good enough, they said they needed it for finance arrangements with customers, I told them they would just have to forward the the photo's of the logbook via email or an application form online and that would be acceptable, they then told me as I wouldn't send the logbook they didn't want to sell it on my behalf anymore, Jack the owner got quite nasty and was rather pathetic in the end, I had to get a recovery spealist to get the car back at my cost... It cost me over £300 to get my OWN vehicle back from them!! Including costs they charged me for thst I didn't agree too!! I will be speaking to the ombudsman AND trading standards about this, disgusting unprofessional behaviour, I have run my own business and I wouldn't have lasted the 17 years I did by treating customers the way Jack and his company do, STAY WELL CLEAR, you have been warned!!!

jack from Hillfield Motor Company in response to Complete disgrace!!!

Hi Jason thank for your review Just a shame that you did not quiet tell the full truth of the story. You had arranged with Craig that we would sell your vehicle on your behalf. When we have a cars on Sale And Return they come full serviced and mot and with the relevant documents before we are willing to sell the car. Your car was never put up for sale because we didn't had the right documents of your vehicle. As regarding the price of your car we told you from the beginning what your car is worth and what the car can be potentially be sold for and what the return would be and you quiet where happy with that. After you and Craig had number of txt messages going on i (Jack) had to step in and told you to come and collect your car because I was not willing to have your car on Sale And Return because of the missing documents. ( I can not just send photos of logbooks to finance companies) There was nothing nasty about it all, The only thing was you where disappointed that we didn't want to sell your car. The cost where as follows fuel because your car was empty when we collected it valet and new number plates total cost £105. As regarding professionalism you running your own company you know is was well its my right to refuse to sell your car because of the missing documents and charge you for the cost I incurred till so far i do hope that you sell your car and wish you all the best kind regards jack

"Great Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased our daughters first car (Fiat 500) from Jack, fantastic service, he made sure everything was sorted and nothing was too bother. He’s such funny chap and puts you at ease - great little run about for a first car - highly recommend and would definitely purchase again

"Waste of Time"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Arranged an appointment, Could not find the place with the post code supplied, No answer when calling 2 seperate mobile numbers ended up going home total waste of time

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"Long journey to find car damaged. Avoid!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We made a really long journey down to pick up a car that we had reserved after seeing photos and having an online WhatsApp. It was agreed previously that 2 new tyres would be put on but this had not been done! Also there was damage on the car which had not been pointed out to us, in particular the exhaust. Dealer was not really interested in the sale when we pointed these things out and didn’t agree that work needed to be done on the car. He refunded our deposit but we wasted the whole day!!.

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"Great Dealership, friendly and helpful s"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from Hillfield Motor Company and I must say Jack was really helpful, we had a smooth transaction from choosing the car to collecting and taking home. Found a problem with a wheel bearing which was quickly resolved by Jack who had me drop the car the next day and booked in for repair, we collect the car on Friday. Very friendly and professional business, cannot fault our experience.

"Friendly approachable garage"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My daughter brought her Fiat 500 from here a few weeks ago. Jack was very friendly and funny. He made her take it on a test drive, and think long about whether it was right for her, as it was a lot of money she was spending. He included the premium warranty, which gives me peace of mind as she is young and it's her first car. The documents never arrived, so I contacted them, and they emailed them over. For us personally I highly recommend them. Car was probably a little over priced, but not by much, and if you include warranty, it's about right. Oh and he put a new battery in for her. Thanks very much. She loves her new car.

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"Mitsubishi ASX"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Came to look around the forecourt after being recommended by my mom who had previously bought a car from Jack a few years ago. Phoned and arranged a test drive for the following day after spotting a car we were interested in. Jack was very friendly and went over all the details of the car with us before we left to sleep on the decision. Absolutely no pressure from Jack to buy the car. We returned a few days later ready to purchase and part ex our old car. Car was then sent off for its MOT and came back with an advisory on 2 tyres which he had replaced for us. There was some minor repair work to be done on one of the wing mirrors which Jack arranged to be fixed and he even came out to collect the car from me at my workplace and returned it afterwards. Overall, great customer service and a very friendly face who puts you at ease

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"Terrible After Sales Servive"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had to initiate legal action to get the seller to fix a major engine problem that developed in the first 400 miles. Cannot recomend. Please avoid.

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"Terrible dealer auto"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was impressed how many liars can say this dealer auto called Jack.I.ve never seen in my life a person like this,every word is a liar,even if you proof him that the car is faulty the only thing what is doing taking shits and when you putting him a serious question is changing the subject or not aswering.Don.t buy a car from this company,specialy a old car,is a waste of time and money they are all broken and faulty!

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Dealership Information

If you are looking for great savings on quality used cars in the Worcestershire area, then you have reached the right place. Hillfield Motor Company are a specialist used car dealer, specialising in finance. We are based in the Worcestershire and are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At Hillfield Motor Company we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.

If you are looking for a second hand car in Worcester, then don't delay, call us today to book a test drive. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.

Do you need to finance your next vehicle? Give us a call to discuss your requirements. We specialise in offering a wide range of finance products and can cater for everyone from a great credit rating to someone needing a bad credit car loan. Please click on our finance tab and complete our finance application form to see if we can help you today.

We realise that buying a car can be a daunting experience, but don't worry, we are well established within the Worcester area and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles and vehicle maintenance. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.

At Hillfield Motor Company we don't just sell cars, we do everything possible to get you driving your perfect car. Why not come along to our dealership in Worcester? We look forward to meeting you!

As well as catering for used cars in Worcester we also cater for used cars to Worcestershire, Tewkesbury, Gloucester, Cheltenham, Warwick, Stratford, Evesham and all the surrounding areas. Come and visit us and drive away in your next car.

Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1999

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
30 reviews2.6 out of 5 stars — Rated Average
Excellent
12
Very Good
0
Average
0
Poor
2
Terrible
16

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  • Contact Information

    Address

    Hillfield Motor Company
    Old Forge House Worcester Road
    Droitwich
    Worcestershire
    WR9 7PF

    Get in touch

    01527 869171
    http://www.hillfieldmotors.co.uk/

    Opening times
    Mon 09:00-1800
    Tue 09:00-1800
    Wed 09:00-1800
    Thu 09:00-1800
    Fri 09:00-1800
    Sat 09:00-1700
    Sun 11:00-1500

    Dealership Statistics

    40%
    Would recommend this dealer to family and friends
    6%
    Percent of reviews responded to by this dealer

    Additional Information About Hillfield Motor Company

    Company Formed: 1999
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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