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50 reviews from our car dealer reviews community
Leave a review for Hilton Garage
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50 reviews from our car dealer reviews community

Leave a review for Hilton Garage
Leave a review
"No good at customer sevice"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Son purchased a vehicle and now cannot contact to arrange delivery seems now they have his money they don't want to know they never answer their phones either and break promises to call back he's been trying to call them since Thursday

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+2 Found this review helpful
"Poor dealership."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just to say very disappointed with this garage. Was given a part exchange price before agreeing on a vehicle. However when came to exchange they made a decision to change their price after inspection. Poor customer service. The Manager didn’t have the audacity to explain. Stay clear from this company. Absolutely disgraceful.

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+1 Found this review helpful
"Disgusting and Very Suspicious"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went to Hilton garage to purchase a vehicle with a part exchange in mind. The Hilton garage stated they could not accept my vehicle, as it had a CAT B recorded against the registration. The date of the CAT B suggested I had suffered the right off, but I found this unbelievable as I had not suffered any accidents. On enquiries with the DVLA and 2 independent HPI checks, it was confirmed that NO REPORTS were held on my vehicle. The Hilton Garage would not accept this, and stated I needed to speak with Experian and Autotrader, the provider of their checks, as this is who they go by. As I was keen to purchase their vehicle, I subsequently paid their relevant holding fee whilst I attempted to resolve the matter. I then commenced an investigation of my own over the following week, contacting both Experian and Autotrader, who, after exchanging emails with the relevant company investigation departments, cleared the CAT B as added in error. I recontacted Hilton garage in order to continue with the sale, only to be told that due to the week delay in purchasing, my car was now worth £2,500.00 less. This has raised some serious concerns for me in entering into any contract with this garage. I feel the whole experience with Hilton garage to be an absolute shambles, disgusting customer service and to be honest, quite concerning in relation to the practices by this company. I strongly suggest you avoid at all costs. Something is just not right.

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"FALSIFIED MOT"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid! FALSIFIED CLEAN MOT Brought my car from this company last year. The May 2022 MOT had advisories on all tyres but the March 2023 MOT provided with the car had no advisories when I queried this they said the tyres had been replaced and there’s no advisories. Today March 24 I have failed my MOT with the back two tyres “they are cracking between the tread very badly” which is incredible given I’ve only driven the car 4000 miles within a year! I’m furious! I will be logging a complaint and not be recommending them to anybody else. Please avoid, Hilton do not care and next time they could miss something more serious which could cause a serious collision!

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+2 Found this review helpful
"Not recommend at all "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Disgusting Costumer service no professionalism forget about that service person he doesn't no what is talking about I just came across to part ex my car in the and cancel my part ex no reason no explaining highly I don't recommend them at all

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+2 Found this review helpful
"Avoid!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My partner purchased a Range Rover Evoque back in September which was faulty. I have been without the car since November and ended up requesting my money back as I no longer wanted the vehicle. We have been charged £1400 in usage fees for this. It is now 15th February and still have not had my refund for the car even though they have the log book and all keys and documents. We have 3 children and no car unless we pay silly money to hire one in the meantime.

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+4 Found this review helpful
"Absolutely Shambolic company"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They don’t transfer the ownership for 14 days, and on the top of that use the wrong address and I’m still waiting for my V5 over a month now

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+1 Found this review helpful
"I saw a car I was interested on the webs"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I saw a car I was interested on the website. I had some queries on the actual specs. From the first telephone query to the completed purchase he was extremely helpful and efficient he made the whole process easy and pain free. Very impressive and yes I did buy the car and I am very pleased with it

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+0 Found this review helpful
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"Cowboys"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What an absolute shambles. I drove from Scotland to purchase a vehicle from this "garage" and part exchange my Mercedes in return. Upon arrival, I was charged £300 due to there being a "glow plug" light illuminated on the dashboard of my Mercedes, that had appeared during the drive down. I had no choice but to pay this, due to the fact that I had just driven 300 miles to pick up the new vehicle. I was not prepared to drive a 600 mile, 10 hour round trip to come back home empty handed. I felt like the salesman knew this and was prepared to take advantage of the situation. Within 2 days of owning the car I had found multiple faults. I contacted the garage to state that I wished to return the car as I had owned it for less than 14 days, but the salesman told me that I could not due to driving the car over 200 miles (which he knew in advance as I had told him I was taking the car home to Scotland). To date, the faults include – The diesel exhaust fluid warning light illuminated after a few days of driving which shows the garage didn’t even fill up the ad blue before the car left the garage as it only requires a top up after being driven roughly 5000 miles. A low tyre pressure warning light that came on roughly every 2 days, which lead to a new tyre being purchased. The automatic window wipers malfunctioning, resulted in the car being booked in to Land Rover 6 times to actually find the fault. A whole new steering column was needed in the end. The engine management light has illuminated twice within my year of ownership. The first time it required a new diesel particulate filter. I am still waiting to hear why it has illuminated again, but according to the Land Rover app, there is an “emissions malfunction” (which will likely be another costly repair). I am absolutely convinced that the garage valeted this car and sent it on its merry way, without so much as even looking under the bonnet. I would highly advise anyone against visiting this garage. Failing that, finding your closest drain and throwing £30,000+ down it, would be your next best option. Avoid like the plague.

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+3 Found this review helpful
"Avoid!!!!!!"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Google review summary Reviews aren't verified 5 4 3 2 1 3.9 (1,966) Reviews All MOT38 motorway31 part exchange28 collection25 +6 Sort by Most relevant Newest Highest Lowest James Rowan 5 minutes ago NEW Truly shocking, when you buy your 2nd biggest commodity in life and spend your hard earned savings ,its not unreasonable to expect good customer service, we weren't asking them to roll out the red carpet, but to at least wash the car …More Alisha Gale 2 reviews·2 photos 2 months ago Jonathan Marsh was amazing, he dealt with me concerning buying my Audi and he was great! He talked through everything thoroughly with me and ensured I was happy and confident with the car I was purchasing, offering a test drive and …More Barbara-Ann Bland 1 review·1 photo 2 months ago The experience of selling my car was painless & easy. Alicia was helpful, knowledgeable, patient & polite when dealing with any concerns I raised. I was very happy with the arrangement & paperless process. The car was collected on time & …More Nick King 2 reviews·7 photos 4 months ago VW Tiguan SE NAV DSG 4motion (2016 MK2) Initially saw the car advertised on Auto Trader, ticked 90% of the boxes for …More +2 4 James Rowan 5 minutes ago NEW Truly shocking, when you buy your 2nd biggest commodity in life and spend your hard earned savings ,its not unreasonable to expect good customer service, we weren't asking them to roll out the red carpet, but to at least wash the car properly before we spent £19,500 with them. The car was parked in amongst other cars for sale on the day of collection and on inspection not only had it not seen any polish at all ! it hadn't even been washed properly. The staff are unbelievably false and know as much about cars as my nan, when I asked the sales guy to please try and remove the bird poo and flys that were still stuck to the car we had no apology at all, just a guy who came out with a rag and in a half-hearted way tried to get the marks off. Then the sales guy didn't even walk us out to the car to make sure we were happy, simply handed the keys to us. At this point I was so disappointed we just left and I'll wash the car myself when I get home. Needless to say I'll NEVER spend my money with these people again, shocking customer service by the staff from the only way is Essex...... AVOID !!!

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+1 Found this review helpful
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Dealership Information

For over 40 years, Hilton Garage have been selling cars to people living in Derby and the wider area. They have over 1200 cars in stock at their vast showroom and these cover some of the most popular brands including; Ford, Vauxhall, Volkswagen, Audi and Citroen. They also offer part exchange, warranty and aftercare services too.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
50 reviews2.9 out of 5 stars — Rated Average
Excellent
21
Very Good
0
Average
5
Poor
7
Terrible
17

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  • Contact Information

    Address

    Hilton Garage
    The Mease Foss Road
    Derby
    Derbyshire
    DE65 5BH

    Get in touch

    01283 732527
    http://www.hiltongarage.co.uk

    Opening times

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    Dealership Statistics

    42%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Hilton Garage

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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