After a pleasant experience with the sales representative we agreed to buy a car at the price that was displayed in the car windscreen and shown on the garage system. The final agreement was reached an hour or so later over the phone (but confirmed in messages) so the reservation fee was paid online, noting the price online was higher. Even so, we were told not to worry about that we had agreed a price. This agreement is all in writing! The invoice arrived a few days later with the higher price, we queried it, again we were told not to worry about that, we had bought it at the price displayed on the vehicle. The day of collection arrives, our own car has been sold privately so we now have no vehicle. We are excited and have the cash waiting to pay but lo and behold the purchase price is incorrect and is higher (£450). We query this but no problem, he goes to sort it. Only to be told that it can’t be sorted. We are then met with two managers who give their spiel that the price is the online price as that’s where we paid the deposit. We explain and show all the proof and the sales representative agrees with us but these managers have their price audit that shows they increased the price. They state the price can change and they don’t even have to give us our deposit back. This has never been explained before and is not what we agreed. After 4 hours of sheer distress because we now have no vehicle and no means to pay the higher amount they agree to meet us halfway. However, their halfway is £200 of £450 not £225 which admittedly they eventually concede. So basically we were backed into a corner to pay more money on the day or be left with no vehicle and therefore no means to get to work tomorrow! There was virtually no fuel in the vehicle and work that was agreed to be done - wasn’t! They decided that it was just wear and tear and they weren’t doing it. It was an absolute disgrace. This is no reflection on the sales representative who will undoubtedly be blamed for making a mistake. He at least displayed humility and integrity and was professional. Why on earth they put stickers with prices on car windscreens that aren’t the price is absolutely beyond me? It’s misleading at best….. there is most certainly a staff training issue, a lesson to be learned to remove pricing from windscreens and a lesson in honouring what you’ve agreed!

When buying the car, the sales team were great however post sales service has been terrible.They made an administration error in sorting out a warranty. Despite several emails and various attempts to discuss this they have ignores all correspondence. Based.on my post sales experience to date I could not recommend this business.

These people have had very poor training in sales. Bought a car, went to collect it after seeing it. Promised the body work would be sorted and it wasn't. It had front end damage since I purchased it. No work done on it. Was not given my deposit back. Manager is a useless moron. Have gone to trading standards. AVOID THIS PLACE COMPLETELY.

Sold my car to them through motorway. Was greeted with hostility from the people coming to pick the car up, initially trying to knock over a thousand pounds off the agreed price. Was haggling for an hour to get back to the original selling price, awful company don’t bother with them.

Bought a car from here yesterday, massive dent on the inside of the drivers door brought up to the lassie that was dealing with us due to the original lassie that was meant to have an appointment with not showing up . To the dent inside the door getting Told that it can be fix without a new door took it to a bodywork’s place when drove 10hrs to be told that it can’t be fixed and it’s a new door got £250 off the car to get new door and everything else would cost £2,000 would avoid this absolute garage at all cost - the young lassie that ended up dealing with us was lovely woman didn’t get her name tho

AWFUL: Like buying a car from a bunch of Ocean Beach club rejects! No service, no empathy, no care - just pure sales. Please understand your car before buying, check every document and run a health check if possible. Pure frauds - you'll be lucky to come home in one piece"

Avoid Hilton Car Supermarket -terrible customer service! I paid in full for a Mercedes, was told I could collect it on Thursday, then at the last minute, they delayed it for a week with no confirmed date. I had already insured the car, sold my old one, and taken time off work. After multiple calls for days on end, I found out the car had a cracked alloy-something they should have checked before selling it! No real solutions, just delays and excuses. Completely unprofessional and a waste of my time, Ben the so called sales guy took to just ignoring calls and i had to call persistently on the land line to get a response, the response was they did not know when the car would be ready. Would not recommend to my worst enemy as even robert the apparent head of sales simply fobbed me off with well there's nothing we can do, we're waiting for a wheel. worst company ever.

I bought my car on January 13th and within 2 days of taking it home is was apparent that there was something wrong with the vehicle. The drive shaft bearings had failed and the noise was extreme and the risk was further damage to the drive shaft. I returned the car to the garage for repair and from that point the relationship with the garage has deteriorated. I asked for the purported "aftercare manager" to contact me to discuss the issue with the car, to inform me of the timescales related to the repair and discuss what support they could provide me as I was now without a car because the one they had sold to me was not useable. I have never received any contact from a manager of the garage, received no help, they have not answered any complaints and have refused to take phone calls. Hilton Garage used to have an amazing reputation, unfortunately that is no longer the case.

Hilton Garage Review: Avoid at All Costs! I want to warn everyone who is planning to buy a car from Hilton Garage, whether paying in full or through financing. My experience has been a complete nightmare, and after everything I've been through, I cannot recommend this place to anyone. In 2024, I purchased a 2019 Audi A6 diesel through financing. At first, everything seemed fine, but problems arose quickly. Just two months after purchase, two warning lights came on the dashboard. In addition, the air conditioning didn’t work, the seat heating was faulty, and the driver’s side door wouldn’t close properly. I made a list of all these issues and contacted Hilton Garage to report them, hoping for a resolution under warranty. What followed was a series of frustrating events that proved their complete lack of professionalism and respect for customers. 1. Lost appointment and absurd delays I called to book an appointment, but when I arrived at the service, I wasn’t on any list! After lengthy discussions and showing clear proof of my appointment confirmation, they finally agreed to take the car but couldn’t provide a clear timeframe for the repairs. It took them two weeks to get back to me, confirming the issues I had reported, including a faulty ABS pump. Their solution? To try and repair it. After another two weeks, they informed me they couldn’t fix the pump and needed to order a new one. It took over a month for the part to arrive, and when they installed it, it didn’t work either. 2. Lack of communication and professionalism They promised to send the car to the Audi dealership in Derby on January 9, 2025. I personally checked and found out the car hadn’t even left on that day. Once it finally reached Audi, it sat in their parking lot for a week without being inspected! I went to the dealership myself, but they told me they couldn’t provide any information because Hilton Garage brought the car in. I called Hilton Garage again, only to be lied to, treated with indifference, and given vague responses. 3. Continuous delays and lies Today, January 22, 2025, more than two months since I handed over the car, I still don’t have a clear answer about the repair status. Their latest excuse? They’ve ordered another ABS pump from another country but don’t know when it will arrive. In short, I’ve been without my car for months while still paying the bank for something I can’t use. Conclusion: Avoid Hilton Garage! They lack professionalism, respect, and proper problem management. If you value your time, money, and mental health, find another car dealer. If I could, I’d give them 0 stars and shut their garage down to prevent others from having the same horrible experience. Not recommended! Warn your friends, family, and everyone you know to stay away from this place!

Had a fantastic experience this week with a very smooth and stress free purchase of my golf tdi Nathan and Ethan were absolutely incredible in making my experience as easy as possible really 2 very lovely gentlemen can’t recommend highly enough