I went to view a car advertised on Autotrader, drove there, the car salesperson said it was there in stock, couldn’t find the car or the keys, so I had to go home, so the car is still advertised on their website & Autotrader, I made a follow up call a couple of days later left my details no one called back, do they actually want to sell cars in this place?

Myself and my daughter in law were both looking for a car and I had seen one on heir website, I rang and they informed me it was in stock so we drove over. On arrival I was directed to where it should be but couldn't find it (I did find many a moldy car though). After roughly an hour and 30 minutes of being fobbed of I was told they couldn't find it and it must be of site. I rang back in the week and was assured yes its definitely here we have the keys, so again we drove over and my D-I-L was also interested in a car. On arrival again they couldn't find the car and said it was in their work shop and I couldn't see it. The car my D-I-L was test driving was moldy and i mean the seat belts, door panel and it stank it was disgusting so we walked away. I returned this weekend to look at a different car, i spoke about part exchange and they offered me a ridiculous amount and said their car price was none negotiable. The whole experience and the way we were treated was dreadful why anyone would buy from there is beyond ,, Oh!! and don't forget the £98 admin charge they don't seem to mention even when paying cash/card. I have since gone to a Ford dealer and the experience couldn't of been more different. They gave me the price I wanted with no hidden charges, a full one year ford warranty and 1 year gold AA break down at no extra cost and the car I bought was cheaper than at Hilton. I would highly recommend shopping elsewhere for a better service and value for money.

Previously came to this place to have a look at a 2 ltr golf GTD. Both me and my partner were on our way back from the gym so we were in our tracksuits. We are 20 years old and previously brought a scirocco from Hilton. I sold my car a few weeks ago and have a decent deposit to put down. I seen one of the member of staff dealing with a customer so me and my partner waited by the car. The worker was polite and helpful with the customers as they were about to set off for a test drive. I approached the gentlemen when his clients had set off and requested how I would go about test driving this car? His attitude was disgusting and his response was 'well to be honest you have to be committed to buying the car so you know' and pretty much smirked at myself and my partner and walked off before I can even ask anymore questions and that was the end of it. I felt like I was disgriminated because of my age as me and my partner do look very young. Whereas if I slammed my deposit of £5,000 on the table they would most likely of been very helpful. Me and my partner was disgusted by the outcome as per above we recently purchased a scirocco from this garage. Will not be viewing/ buying from here again.

Vehicle purchased from Hilton Garage developed a fault within 3 months of ownership. I had the vehicle repaired myself partly under warranty. The vehicle then developed further problems that were so serious the vehicle became unusable and in my opinion not fit for purpose. Hilton Garage were notified and were initially very helpful but as soon as Hilton Garage were asked to take the car back due to a lack of trust or faith in the car by me, they agreed to take the car back given the circumstances but their offer to do so put me significantly out of pocket. I involved my solicitor with a view to reviewing my case, he in turn contacted Hilton Garage reiterating that I had been significantly inconvenienced, had lost the use of the vehicle for lengthily periods of time and had not been able to work as a result of the vehicles problems but to my disappointment the response we received from the owners via their operations manager was that if I didn't like their offer then I was free to sue them. Obviously this is disappointing as the costs for me to litigate against Hilton Garage are so significant that i simply cannot afford the legal costs involved in pursuing my complaint. I now find myself significantly out of pocket and completely let down by Hilton Garage and its owners. Overall not a nice experience and a very costly one at that. Myself, family and Friends will not be customers of Hilton Garage again.