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47 reviews from our car dealer reviews community
Leave a review for Hilton Garage
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47 reviews from our car dealer reviews community

Leave a review for Hilton Garage
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"Faulty car? They'll take your money."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Vauxhall Insignia Grand Tourer Sport VX-line SRi for £14k in Jan 22. The car immediately had a problem with the clutch. They attempted to fix it and returned the car. Over the next four months, the car was returned to them THREE more times due to the clutch problem and water ingress on the boot lid. After five months, the clutch problem seemed to have gone away. On month ten, the problem came back again, and the car was undriveable. At this point, the car has been faulty five out of the ten months I had owned it. I sent the car back and they confirmed that the clutch issue was still present and they would accept the car back as rejected. At this point, I had no problem with Hilton Garage as these things happen sometimes. However, they then refused to return almost £3k of the price paid for 'wear and tear'. I had driven 8k miles in the car. They wanted 45p per mile - this is the rate that businesses pay staff for driving their own cars, including insurance, tax, and fuel! Hilton claimed this was just for wear and tear on the car. After much haggling, I still lost £2.2k of my money after months of returning the car and inconvenience. If you buy a car from Hilton, you'd better hope it doesn't have any major faults.

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+5 Found this review helpful
"Hilariously awful."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They employ unprofessional miserable people that look like they’re from TOWIE to pretend they know anything about cars and the once they have your money they pester you for a good review even if you have had a bad service with them. It’s like they’re so docile to the fact they’ve given you an awful aftercare service and misinformed car not as described that they ask for a good review anyways. Yeah basically don’t bother using this dealership, and I’m not even being biased, these guys along with Arnold Clark just want money then they’re done with you. Honestly avoid and find some genuine, good hearted dealerships elsewhere.

"Awful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible people to work with

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"helpful until you have paid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

they sound wonderful on paper ,lovely showroom very helpful staff ,then you pay and drive away ,thats when they seem to be unhelpful ,brought a range rover off them ,was told it would take a week as they have to prepare it ,aa inspection etc ,day came picked my new car up ,only to find after a week its telling me it needs a service ,u would think that would have been done ,any way we paid a garage to service it only to find out the timing chain was due to go ,i was told by landrover that any mechanic would have know this ,aa check my arse ,now after the pissed around fixing that ,no oil cap and a fautly sensor is broke ,hilton garage response you should have taken out the extra warrenty,the car after landrover had inspected said it shouldnt have been on the fore-court £,21000 and thats how you treat customers

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+7 Found this review helpful
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"Be VERY Careful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tried to sell me a Mercedes C Class for over £17000 On checking the MOT History, It had done nearer to 60k. I did explain to the sales Manager that they had committed a criminal offence by even offering the vehicle for sale with a false mileage He was of the opinion that if he refunded my £100 deposit, it would all go away. I thought that the whole setup was unprofessional, you can now add questionable honesty to that .Only given 1 star because I cant give any less.

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+8 Found this review helpful
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"Avoid unprofessional and rude"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I wish I could give less then 1 star. I reserved a car I wanted to buy, agreed on a time for a pre-purchase inspection and was assured on the phone that my mechanic would find the car available and able to test test it. Not only he was treated unprofessionally and with distrust but he (who is fully licensed and insured and has been doing this job for years) was not able to test drive the car. Our experience with this garage is fishy, unprofessional, rude. Sellers on the phone were also very unhelpful and rude. Avoid.

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+5 Found this review helpful
"Bad practice"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from hilton feb 2021....I gave a 5 star review ....what a mistake ..I watched a guy change my oil and filter today oil like treacle and as black ..filter trashed ...this car should have been serviced before I bought it ...no chance ..so please dont lie to your customers thatyou will give it a service ehen you quite clearly dont ...wont come near you again .....bad !!

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+3 Found this review helpful
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"Don't touch with a barge pole"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Video available to verify, as it arrived on the low loader Don't touch them with a barge pole..... They blatantly don't check cars before selling them after buying from auctions etc I bought an insignia which I returned. I had to buy it unseen due to covid restrictions!! Wrote a truthful review and it's been deleted and I've been blocked from commenting Hilton Garage - Car Supermarket well you can't block me from my own facebook page and and now I'll spend my day writing bad (but truthful) reviews for you on every platform where I have the ability to do so.. trust pilot etc Even the delivery driver stated how many faults it had. Vehicle FL16 YKC was delivered 2/2/21 at 14.05hrs. Before the vehicle was offloaded I found a defect with the exhaust and made the delivery person aware of this. Once the vehicle was offloaded I carried out a more detailed inspection and found numerous faults which warrant rejection. These faults and general condition of the car make me feel that you have not carried out an inspection of the vehicle as advertised on your website, and make me doubt the vehicles road worthiness. The general appearance and state of the car also show me that you have not prepared the car to a standard which i feel is expected of yourselves. The faults are as follows.. Damage and holed exhaust which is clearly visible to anyone that had apparently inspected the vehicle prior to sale. Front and rear Discs excessively corroded. Low coolant level. Water leak in boot wheel well. Drivers side boot trim not fitted correctly, further inspection of this showed a water leak behind this panel. No tyre inflation kit. Dent in drivers door. Corrosion around rear reverse sensor. Corrosion/contaminate to front alloy wheels caused by running low brake pads. Scuff on nearside mirror. Fallout/contaminate (rust spots) over all of the vehicle especially the rear. The general condition and appearance of the vehicle is not of a standard that I consider acceptable from a dealer such as yourself or in fact any car vendor.. Dog hairs in various parts of the interior. Mildew/green algae around window edges Leaves in engine bay blocking drainage channels Dirt on rear parcel shelf I stopped looking at this point...

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+4 Found this review helpful
"Extremely Poor Service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Collection date postponed twice, very poor communication and customer service. AVOID.

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+3 Found this review helpful
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"Breathe of Fresh Air!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dealing with Hilton Garage has been an absolute pleasure from start to finish. I had not had the pleasure of dealing with them in the past, however moving forward i'm certain I will be dealing with them again. Nothing was too much bother, communication was superb and the overall service I received from Kierran especially made everything incredibly easy from start to finish. I had been pressured by MAIN dealers to make a decision on the spot which I did not want to do - Hilton persevered with me and gave me time to make a decision on the sale and provided all of the information required without any pressure or gimmicks. Cannot speak any more highly of them and would like to thank them for all of their efforts.

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+1 Found this review helpful
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Dealership Information

For over 40 years, Hilton Garage have been selling cars to people living in Derby and the wider area. They have over 1200 cars in stock at their vast showroom and these cover some of the most popular brands including; Ford, Vauxhall, Volkswagen, Audi and Citroen. They also offer part exchange, warranty and aftercare services too.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
47 reviews3 out of 5 stars — Rated Average
Excellent
21
Very Good
0
Average
5
Poor
6
Terrible
15

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  • Contact Information

    Address

    Hilton Garage
    The Mease Foss Road
    Derby
    Derbyshire
    DE65 5BH

    Get in touch

    01283 732527
    http://www.hiltongarage.co.uk

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    Dealership Statistics

    44%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Hilton Garage

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
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