After recently using Nissan Holdcroft Hanley I’ve never had such shoddy/rude and incompetent service. Service manger is a joke feel sorry for the employees as decent ones know what customers face in dealing with them. Have escalated to managing director and am awaiting response. Please don’t use this franchise including Crewe as they are managed by same incompetence.
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Make a purchase from Holdcroft Nissan on EBay. I would like to give a mention to Steve in part for his help in sorting out the problem with the order.
Jordan was very helpful friendly and approachable. From the minute I walked in Jordan made us feel very welcome and was very helpful on finding the perfect car for me. Whilst waiting for the delivery of my car I was kept up to date. Upon the arrival Jordan was very helpful with setting up my app and personalising and helping me connect my phone to the car. I would highly recommend Nissan Hanley
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Holdcroft have had my pickup truck for 7 weeks under warranty now and still can't give me an answer how much longer never ring back when they say they will really disappointed
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The Salesman Zaine Aziz was very friendly and obliging the car was immaculate in showroom condition.Did exactly what we agreed 5Star Service
Reviewer has confirmed their email address
Quick mention for Sue Hargreaves, excellent through out the whole process, friendly professional and it was so easy,well done Nissan
After looking for an electric car for a good few months Mason was extremely helpful and knowledgeable in sourcing me a really good deal. Mason went above and beyond to ensure a smooth sale. Paul was also a pleasure to speak to on car buying day, he made the whole thing a relaxing experience with nothing being too much trouble. This branch would be my first port of call when buying a car again in the future. Would 100% recommend!
Purchased my car online. Richard the salesman went above and beyond organising everything and reassuring me that I won’t be disappointed ~ my car arrived this morning where I met Richard - he is a top man and my car is amazing - thank you so much for everything. I’ll definitely recommend you to everyone I know. 🍾🥂
Reviewer has confirmed their email address
A gentleman by the name Ray made the journey to getting my new Juke simple. He explained everything very well. Right from tge first day communication was great.
Well where do I start, this wasn’t the best experience of buying a car. I was given a part ex price on mine and I wasn’t happy with it. The sales rep told me to bring it in and him and his manager would look round it, after waiting over half an hour the sales rep came out with a piece of paper with PCP figures. I asked if they were going look round my car and didn’t get an answer. I looked through the figures and noticed lots of extras added, this wasn’t going to be explained if I hadn’t mentioned it. After a little negotiation I agreed to the sale but this was hard work. When I picked the car up I was handed the keys and basically that was it, I wasn’t shown how this worked in the car just handed the keys. When I drove off and I was i mile away the fuel light cam on, they should have put 30 pounds of fuel in but hadn’t and they have changed me. I thought I will bring it up when I receive a call asking if everything was ok with the car from the after sales team. Not a chance as I have heard nothing. The only call was 4 days asking if I would like to book my car in for a service for next month. I was told it would be serviced before I picked it up. Same salesman’s name has come up in other reviews. Nissan Hanley need to get a grip how there staff treat paying customers. Think hard before you buy from here.
Reviewer has confirmed their email address
Bodhi in response to Worse car buying experience
What is the name of the salesman. Need to know before I proceed to make a purchase from there
Holdcroft Nissan Hanley is an Franchise dealership that is based in Stoke-on-Trent. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Holdcroft Nissan Hanley
Leek Road
Stoke-on-Trent
Stoke-on-Trent
ST1 6AD
01782 204040
https://www.holdcroft.com/nissan/locations/1990/nissan-hanley/
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