Holdcroft have had my pickup truck for 7 weeks under warranty now and still can't give me an answer how much longer never ring back when they say they will really disappointed

The Salesman Zaine Aziz was very friendly and obliging the car was immaculate in showroom condition.Did exactly what we agreed 5Star Service

Quick mention for Sue Hargreaves, excellent through out the whole process, friendly professional and it was so easy,well done Nissan

After looking for an electric car for a good few months Mason was extremely helpful and knowledgeable in sourcing me a really good deal. Mason went above and beyond to ensure a smooth sale. Paul was also a pleasure to speak to on car buying day, he made the whole thing a relaxing experience with nothing being too much trouble. This branch would be my first port of call when buying a car again in the future. Would 100% recommend!

A gentleman by the name Ray made the journey to getting my new Juke simple. He explained everything very well. Right from tge first day communication was great.

Well where do I start, this wasn’t the best experience of buying a car. I was given a part ex price on mine and I wasn’t happy with it. The sales rep told me to bring it in and him and his manager would look round it, after waiting over half an hour the sales rep came out with a piece of paper with PCP figures. I asked if they were going look round my car and didn’t get an answer. I looked through the figures and noticed lots of extras added, this wasn’t going to be explained if I hadn’t mentioned it. After a little negotiation I agreed to the sale but this was hard work. When I picked the car up I was handed the keys and basically that was it, I wasn’t shown how this worked in the car just handed the keys. When I drove off and I was i mile away the fuel light cam on, they should have put 30 pounds of fuel in but hadn’t and they have changed me. I thought I will bring it up when I receive a call asking if everything was ok with the car from the after sales team. Not a chance as I have heard nothing. The only call was 4 days asking if I would like to book my car in for a service for next month. I was told it would be serviced before I picked it up. Same salesman’s name has come up in other reviews. Nissan Hanley need to get a grip how there staff treat paying customers. Think hard before you buy from here.

Beware of buying a used vehicle from Holdcroft, as a retailer myself I thought I had ticked all the boxes. I purchased a 2015 Mitsubishi L200 with 42k miles and full service history for £14500, I am not local to Holdcroft and the L200 was delivered to my home address. On delivery the MOT was just about to run out which was surprising as this should have been picked up before the vehicle was sent to me, I called the salesperson and he told me to take the vehicle to my local Mitsubishi dealership for an MOT and Holdcroft would pay any costs, my local Mitsubishi dealership also picked up on a problem with the clutch…. at this time I also asked for the paperwork for the warranty as I had been told by the service manager that the vehicle came with 6000 miles or 6 months whichever came first. The salesperson's response was don’t worry your warranty is through us (Holdcroft) and we will sort any problems out. I pestered the salesperson for warranty paperwork over the coming weeks and never received anything from Holdcroft. After owning the L200 for 4 months and covering only 4500 miles the engine failed, on inspection the crankshaft snapped…I contacted Holdcroft immediately and was told the vehicle only came with 3 months warranty ! Obviously I am taking this further although the service I have received from Holdcroft has been shocking – from the dealer principle to the sales team. I have not received the service you would expect from a main dealership, I have received back street garage service – BEWARE of the HOLDCROFT GROUP of companies. NOT TO BE TRUSTED or RELIED UPON.

**DO NOT BUY FROM THIS DEALERSHIP IF YOU EXPECT ANY SORT OF AFTER SALES SERVICE AT ALL** So where do I start with expressing my total dissatisfaction with the unprofessionalism displayed by this dealership and in particular the Sales Manager Ray. If there was an option to select a minus star rating based on the total disaster they have just put me through I would be selecting that. I want to highlight the journey I have just had to hopefully save at least 1 future customer falling into their trap! 1. I call the dealership to enquire about a vehicle that was on their website advertised on a PCP deal. I’m then told by the sales agent that they couldn’t PCP the car based on price/age. At that point I agree to leave. However as by magic the dealership can suddenly PCP the car if they INCREASE the price of the deal by adding in a 2 year warranty package for an additional £399..!! 2. Reluctantly I then agree to this IF the monthly payments were kept under a certain amount which I am told an exact finance monthly amount. As a result I pay the usual £99 to secure the car. 3. We sign all the forms on the online electronic service clearly quoting the monthly price and all is looking well. A week later the day arrives to collect the car, we arrive at the dealership and what a shock the Finance numbers that we were quoted and signed for electronically are INCORRECT and we were advised by the finance manager (Jason) ‘they had made a mistake as they had added the wrong APR %’???! 4. We obviously display our dissatisfaction with this considering we had already signed forms online so they again slightly change the price but still hundreds of pounds higher than originally agreed when agreeing the deal. 5. We were still not happy due to the catalogue of errors regarding the agreed price however we paid the remaining balance of the agreed deposit as the finance manager (Jason) makes it clear that we have a 14 day COOLING OFF period if we wanted to change our mind. 6. So here begins the unbelievable part of the poor customer service from this dealership! After 5 days of the 14 day cooling off period we decide we are not happy with the deal and the service received so we choose to invoke our ‘cooling off period’. The finance company (Santander) were excellent as expected however to then be told by the dealership as we have signed for the car it’s now MY PROBLEM, NOT THEIRS (their actual words used!) and they would not allow us to return the car. They very quickly offer to buy the car back at £1600 LESS than they sold it to us 5 days ago (17 miles have been added) but would NOT honour the cooling off period even though we are only on day 5..!!!???!! I then have the pleasure of raising my concerns to the dealership Manager (Ray). I have never dealt with such an unprofessional Manager in my life. - Would not let me get a word in (80% of the conversation he would just speak over me) - Consistently saying ‘the situation was out of his hands’ and blaming the ‘Holdcroft group’ as this is apparently their policy - He advised the car would be purchased back at £1600 less which they would then resell at the original price (therefore doubling their profit..??!) I then ask to speak to the regional Manager for his dealership in the hope that his manager has an ounce of decency and customer service skills, he advises me he is called Luke, apparently Luke doesn’t have a mobile number according to Ray and will only provide me with an email address - ‘who will respond when he has time’ where Rays words. Obviously I advise we are working against the 14 day clock here and his response was ‘again that’s not his problem..!!!’). Even when I ask Ray to remove the £399 warranty that was again mis sold to us to increase the price he REFUSES to do this saying this is out of his hands..!!?? So after possibly the worst customer journey of my life I’m now left with a car they won’t honour the 14 day cooling off period (whilst on day 5) or have to pass them the car at a £1600 loss (including the warranty they apparently HAD to include).

I have been visit Hanley Nissan center and sale adviser show to me Nissan Micra.I was ask to many information about this car and what is including in car pack.All answer was positive and I order the car.On monday Nissan delivered new car to my home and I was surprised !!!Car has been completely difference than I ordered! To my complain sale advisor sent letters that my folt. I urgent customer,don't pay before you can see your car!This is fraud company!