I bought a Nissan Leaf from Holdcroft Nissan in Hanley in December 2018. When I got the car home I found it was missing a compressor, cable storage bag and one of the keyfobs wasn't working. This was reported immediately but took over a month to sort out. I had to do all the chasing, emailing, phoning etc and I was told twice that the parts were in the post when they weren't. I eventually had to complain to Nissan. A great car, but once they had my money they weren't interested. This has put me off buying from them in future.

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Wrote a message to this dealership via the facebook site asking for information about retrofitting illuminated treadplates to the K14 micra, along with recommendations on the turbo lag I'm experiencing during daily driving, no response - I had a feeling this was due to a prior experience with Holdcroft Honda where I'd been banned from their dealerships for raising a complaint about being sold an approved used car that turned out to be a lemon and purchasing a brand new car that they butchered and fitted with cheap kit which wasn't what I'd instructed nor paid them to do. Because of that review Holdcroft as a group of companies acted like a child throwing their teddies out of the pram saying I was now blacklisted from every firm and couldn't purchase another vehicle from any of their branches - which I've not, I merely asked for some quick information as they were supposed to be a specialist for Nissan. After a while I asked a colleague to ask them the same question just to prove a theory, that they weren't actually allowed to reply to me. Low and behold the colleague gets a message back instantly asking when they could discuss it further with him. Says it all really.

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Recently called into Nissan Holdcroft in Hanley to look for a second hand car. The salesperson Chris introduced himself to us but then left us to have a look around. This was a great relief as I had been to another well known car dealer and was hounded relentlessly by the sales man. I found a car I liked and the deal was done, after being given exactly the price I had in mind for my car I was exchanging. Happy days!!!!!! Would definately recommend this company to anyone looking for a great deal on a car. WELL DONE HOLDCROFTS.

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Purchased a CVR from Holdcroft for £18000, it had faults on collection and No service and No Multi point checks. They said they would sort the issues later. They ignore all calls made over last 6 months and Honda UK have been involved to no avail. The case now is being dealt with by the ombudsmen. Deal with this dealer at your peril

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