Imperial Motor Company St Leonards

15 reviews3.9 out of 5 stars — Rated Very Good
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15 reviews from our car dealer reviews community
Leave a review for Imperial Motor Company St Leonards

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15 reviews from our car dealer reviews community

Leave a review for Imperial Motor Company St Leonards
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"Buyer beware"
2.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a vehicle this year from Imperial Motor Company in St. Leonards. Nice service, relaxed and no pressure. Lots of very tatty cars let the place down, a feeling of a back street car lot. Bought what u thought was a really ok car but have had no end of issues. They claim to service your car but having had a mate check it over they had not. Further work carried out but again had a mate check it and it wasn't done as they claimed. Car comes back dirty each time and most recently damaged. Still more going wrong. I have given up. I could never recommend this place, shop carefully and note that anyone happy with their cars wouldn't offer just a 3 month 3,000 mile warranty.

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"Really good service"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In September, I purchased a BMW from Imperial Motor Company and I am very happy with it. Up to now I have had no issues with it at all and the dealers have been really helpful. I would definitely recommend this dealership to anyone looking to buy a good quality car.

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"Passat buyer"
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In August, I purchased a VW Passat from Imperial Motor Company. It was clean and in good condition but I have had a couple for issues with it which were not covered under the warranty. The car was a very good price and the overall service was good so I would recommend them.

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"KA Buyer"
3.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Back in July I purchased a Vauxhall Mahavira back in July. The car was very nice and clean and in good condition but it was supposed to have had a new MOT and service but it hadn't. The car is having issues and is currently in for repairs and they are still trying to find the root of the problem. I would recommend this dealership depending on who you are served by as not all of the dealers are very helpful.

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"Chloe McCormack"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really impressed with imperial motors and service received! Picked and test drove my car and picked it up within a few days. Reliable and friendly service, will always try to get all future cars from imperial motors! Haven't had any problems with my car (touch wood). And they have a great range to select from.

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"beerling"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I feel I must comment on how pleased I was with the service and after sales service I had received from this company Ryan their salesman and Steve and their team couldn't do enough when I bought my wife's car for our anniversary and I was so impressed I have bought a lovely car for my self although I had a few minor problems with my new car they fixed straight away on the warranty with no quibbling the prices of both cars were very reasonable and it is nice to find such an honest and competitively priced company with no strings attached I would recommend any one to pay them a visit I wish them well for future trade

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"Not very helpful"
3.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Clio from this dealership a few months ago. The car was really dirty when I received it and its had a few quite significant issues. They have done some repairs but its still not right and it making funny noises. I wouldn't recommend

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"Ian"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not having much experience of buying used cars we found the team to be straightforward to deal with and very helpful. We saw the vehicle on the web site on the Sunday and vehicle was on our drive by the Wednesday. Service all as described and communication was good through the whole process.

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"Adam"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Drove 240 miles in total with assurance "they wanted everything to be right for me" only to find (luckily) that the sunroof was inoperative and when questioning them I was told "we unplug them on this type of vehicle because we can incur costs if they go wrong" when testing the sunroof the rear sunroof motor was running so "we unplug them" proves to be a lie. The front one, however, was totally dead but did not seem to be locked so in one corner it was completely free to move +\\- 1" the seal was also deformed meaning water resistance is obviously impaired. On confrontation I was told "I was buying a used car so could expect faults like this" and that "the car was sold to have a panoramic roof not a sunroof". There is still to this day no mention of it in the advert and this potentially very expensive fault was trying to be hidden in attempt to take advantage of people. The car is also priced at the higher end of the market so faults like this on a car that is sold as perfect cannot be excused. Imperial motors knowingly are still trying to sell a car with no mention of a sunroof that is inoperative which could cost "£2,000" to fix and had absolutely no intention of telling me.

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"DJT"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you want to purchase a car only for the engine management light to come on three weeks later (after Imperial allegedly fully serviced and MOT'd the car) then this garage is for you! I bought an 07 BMW 3 Series Touring last month and within three weeks the engine management light came on and the car went into 'limp' mode. My local garage diagnosed the problem within minutes but what shocked me most was that the engine in the car was not the original engine but was a 'cut and shut mix and match' engine knocked together from at least two other engines. Whilst Imperial covered the cost of the repair I am staggered that they did not know about the engine in the first place seeing as though they serviced the car a few days before I picked it up. Imperial withheld the truth about the car (or they employ incompetent mechanics) and had I known its history I would not have purchased the car. So if you want to buy a dodgy car and not be told the truth about it then Imperial Motor Company is the garage for you. I now face years of misery with a car that is likely to be in and out of a garage at considerable cost to me all because Imperial 'missed' a significant fault or they withheld information from me and I was therefore unable to make an informed decision about the car.

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Dealership Information

Established in 1999, Imperial Motor Company in St Leonards are a used car dealership that sells cars to surrounding areas of Hastings, Tunbridge Wells, Eastbourne and Ashford in Sussex. With over 100 vehicles in stock, they have a wide range of makes and models on offer. Car sourcing services are available to customers as well as finance packages, car valuation and part exchange.

Car Dealer Reviews would love to hear from any previous customers of Imperial Motor Company St Leonards, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews3.9 out of 5 stars — Rated Very Good
Excellent
8
Very Good
4
Average
1
Poor
1
Terrible
1

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Contact Information

Address

Imperial Motor Company St Leonards
Chichester Road
St Leonards On Sea
East Sussex
TN38 9BG

Get in touch

01424 442200
http://www.imperialmotorcompany.com

Opening times

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Dealership Statistics

73%
Would recommend this dealer to family and friends
86%
Thought the dealer was knowledgeable and helpful
64%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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Additional Information About Imperial Motor Company St Leonards

Company Formed: XXXXXXXXXX
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VAT Number: XXXXXXXXXX


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