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Friendly staff great service
Reviewer has confirmed their email address
Purchased a Citroen C4 Grand Picasso on 30/12/17. Shown car, but rear door lock had intermittent fault and refused to open correctly. Advised that valet team had broken it. Took for drive, all looked ok. Speaking to rep about lock, he advised that I get it fixed and he would refund. After taking car away, I found what was wrong and ordered part off web. Popping back to see rep 02/01/18, he agreed to reimburse. There was a 3-week delay in this process, but after speaking directly with one of the directors, we discussed an effective solution, followed by prompt refund. A faster response to such a small issue would have provided a 5 star review, but because of this delay, which is identified as a breakdown in communications within Car Firm, I will only give 3 stars.
Reviewer has confirmed their email address
Brilliant customer service and good selection of car to choose from. All cars are really well priced and not the usual pushy salesmen. Will use again and recomend to all
awful after service, cars they sell are dodgy, Avoid at all costs if you value your time and money.
Anonymous in response to great cars
Joke. Fake review. The dealers have the following traits - poor grammar and always lack capital letters in their written communications. Don't believe me?, just try emailing them and see. Second to that, check out all the positive reviews...spot the trend. Wasters!
Simone in response to great cars
Adam is the manager of the company and trades as car firm not IS Cars. Too conveninent....
Just brought a vauxhall mokka from here very pleased with it great customer service no pressure from any of the sales people that just let me walk around the cars to look at the person who looks after and cleans the cars asked me once if you see anything you like just ask and I will get the keys so you can have a proper look around it and then just left us to look around many thanks to him. would recommend Car Firm. traveled from Enfield well worth it very happy with the car and the service I got
Very nice and pleasant, my car from IS Cars Ltd was in excellent condition as described over the telephone.
I am more than happy with my car from Is Cars and the process of the sale was fantastic. Very smooth and easy and up to now I have had no issues with it. The dealers were very thorough on every aspect of the car and up to now I have had no issues with it at all. I would happily recommend this dealership.
Reviewer has confirmed their email address
Very friendly staff at the Car Firm, I will definitely recommend to all my friends and family. Purchased a Audi A5 in a specific spec, got lucky and got the exact car I want from Car firm. Drives excellent with no faults.
Reviewer has confirmed their email address
Don't let the Car Firm get your money, you will regret it. Bought a VW Beetle from these people, a week later engine started sounding grubby and knocking noise, By the following week warning lights (engine, ABS, Airbag). Dealer refused to fix and shouted down the phone.
Anonymous in response to AVIOD THE CAR FIRM
Agreed. These people are awful. They don't care and carry some highly suspicious practices. They're a danger to people's lives and should be stopped.
Car Firm is an Independent dealership that is based in Peterborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Car Firm
Great North Road
Peterborough
Peterborough
PE8 6HG
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