Bought a car from JGM a couple of months ago and man do I wish we checked the already shocking reviews on here first. The car itself was in relatively good condition, however that is the only positive about this experience. The sale was agreed under the terms that JGM would have a fresh MOT put on the car, an oil and filter service would be carried out and the missing aerial would be replaced. When I arrived to pick the car up, I was given an MOT certicate. I enquired about a receipt for the service but was told that they would look into it. I was also told that the aerial was on order and would be fitted at a later date. When getting into the car noticed a warning light on the dashboard indicating that a sidelight bulb was out and I was able to confirm. Instead of going back in for such a minor issue, I instead drove home as it was late. When I arrived home we noticed a wiper blade was torn and that the primary key didn't turn the car over. The fact that a bulb was out and wiper blade was torn gave me serious doubt to the validity of the MOT that was allegedly carried out, as either one would normally cause an MOT to fail. I emailed JGM about the issues we'd noticed as we were supposedly given a 30 day warranty. No reply. I sent a few texts to the mobile number that was shown on their website enquiring about those issues. No reply. A few days later I phoned JGM to enquire about the issues. Gary, the man who sold us the car, answered and immediately seemed to take exception when I brought up my concern about the validity of the MOT certificate and a heated argument soon ensued. He was condescending and extremely rude, he talked over me but demanded I let him finish when I returned the favour. He even had the audacity to demand that I stopped texting his personal number, that he allegedly gave me out of good faith - but it was clearly visible on their website. I later went online to check the MOT certificate and it appears that the car had failed its MOT due to a sidelight bulb being out, and it was still out, as well as a registration plate lamp being out, which I then confirmed to be the case. The car had then been subsequently passed without those issues being fixed which confirmed my suspicion of a dodgy MOT. I later phoned the garage that did the MOT and enquired about what they'd been asked to do on the car and they said that they had only done an MOT. They explained that they do a lot of MOTs for JGM so the logical conclusion I draw is that they're in cahoots with one another and they put vehicles that are not roadworthy back on the road on behalf of JGM. We then had the car checked by an independent local garage and luckily they found no major issues, although there was virtually no oil in the tank, which they topped up. So that means that JGM didn't bother with the oil and filter service we had agreed upon either. I later emailed JGM again detailing the issues we'd had with the car and requested reimbursement for the costs we had incurred. I received no response from JGM but instead a response from Legal Solutions 4u, a legal firm that JGM must have on retainer. As you can imagine the email I received, which was full of Legalese, no doubt intended to confuse and intimidate, basically said that I had no legal grounds to seek reimbursement from JGM and requested that I no longer contact their client. I responded to that email twice over the following month and received no response. I finally received a response over a month later when I emailed for a third time explaining that I intend to report JGM to Trading Standards (which I have done) and leave the review you're currently reading. To echo the title of another review left about JGM, avoid like the plague. P.S. I'm still waiting for this aerial...

Saw a car advertised in auto trader. Rang up to discuss and was tret with respect and courtesy. Went out to see the car in Durham. Fell in love. Staff sorted all my queries out. I am now the proud owner of a C4 Grande Picasso. M.O.T. for a year lovely friendly staff. Thank you I shall Return in the future. Cheers x

I would like to warn everyone about JGM motors, coalfield farm, Littleton, Co. Durham. I purchased a Honda cr-v from them for £2500 on 23rd February this year and picked up on the 25th. The car was sold to me with a "new" MOT and a 6 month warranty. Previous to purchasing the car, I was allowed a very small test drive of around a mile, but the car seemed fine and was exactly what I was looking for, so went ahead with the purchase assured that the car would be inspected, mot'd and warranted. On my way home I noticed that there was a intermittent issue with the gears and clutch not releasing. Managed to get home, and also the airbag light was on. On the one day after got the car the brakes were making a loud grinding sound I rang JGM and they advise that this is what the warranty is for, so I took it to a local garage. They took one look at the warranty and and the car and wouldn't touch it. I took the car back to JGM and asked them to sort the issues. The brakes got sorted but The owners son too it for a 5 minute test drive and said nothing was wrong with the clutch. At this point I said there was an issue and asked for a refund which is a statutory right within 30 days if the car is not fit for purpose. I was refused. I went home and phoned the warranty company and they said that the policy hadn't activated yet so had to wait. On 9th March a letter was recieved from the warranty company stating that due to jgm not settling their bill, the policy was cancelled. I rang jgm and they stated that they would cover the warenty. But still claimed there was no no issue with the clutch. I was stuck with it. On 23 of mach trailing to south shields from Ferryhill I lost all power to the car, turns out the alternate had gone. Next day I was back on the phone jgm. They said the would collect the car and sort it out. 2 days later I got a call saying car was ready but would cost me £330. After arguing with them, having the owner patronise me and having a refund request again refused, I had no choice but to pay up. The clutch/gear issue still remains. Loosing all faith in the car, it was booked into a local independent garage for inspection. I took this to jgm with the quote of nearly £1100 to make the car legal. Jgm dismissed this and still claimed there was nothing wrong with it bur said they would re mot it. Got the car back nearly a week later and the issues still remained. At this point, and as I'd thankfuly paid on credit card, I made a claim to the card company under section 75a of the consumer credit act. Faced with the evidence I provided, the card company reimbursed the cost of the car and as well as out of pocket expense.. Had I paid for it cash then I would have been lumbered to with it.