Craig, October 2020
"Avoid at all costs"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Shocking customer service, have been helping a friend deal with this unprofessional organisation. Bought a car and had to wait to pick it up to get it MOTed, fair enough. Turns out it failed and didn't fix the issues but said it had been done when collected. Turns out it hadn't. Also left the car with them for a week (a few weeks later)to get the wheels sprayed(as hadn't been done as agreed)guess what they didn't do that either, he had to pick the car up again fed up of waiting.
Same as others passed from one person yo another time and time again, 3 months on and still not happy, they are supposed to be removing the private plate off it but guess that won't be done either. When I went with him I had a look at the cars they had, did think would come have a look but given his experience I won't be, and anytime I here the J17 name I will be sure to tell everyone of the experience.
+3 Found this review helpful
Russell W, July 2020
"Disgraceful Customer Service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I put a deposit down on a car advertised as being 2008 and 60,459 miles. I requested the registration number to arrange insurance, it was not forthcoming. I had to ask three times for the information but now understood why there was a delay. The car was advertised as being registered in 2008 but it was actually registered in 2007. Giving me the registration number before payment would obviously have alerted me to the date of registration.
I was finally sent an invoice for the balance which had the mileage of the car as being 70454. When I queried this I was told it was an error and was sent a new order form showing the mileage as 60,459 but the year of registration as being 2007. I decided that one year on a twelve year old car was not material and decided to proceed with the purchase. What I had not realised was that this model underwent an upgrade in 2008 and models of that heritage understandably enjoy a price premium. The car was therefore not the exceptional value I had based my buying decision upon.
When the car was delivered it had a sevice schedule from an independent garage showing the mileage as 70,454. An MOT conducted 12 months ago showed the mileage as 58,442 which would mean it had only done 2000 miles in just under a year if the 60,459 was correct.
I had to take the car back for repairs as it was riddled with faults. I met the MD who said there was a disclaimer on the Autocar website saying the car may not be exactly as described. It is understood that the range of accessories may vary but what is not disputable is the mileage and year of registration.
There is a lot more to come.
+1 Found this review helpful
Gary S, June 2020
"Problem after problem"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Don't buy a car hear.mine has been back 3 times and still not right.hard to start and smells of carbon/soot when slowing at junctions. No longer confident with this company.they don't want to spend the money putting it right so it looks like I'm going to have to. Never ever will I use these again.
+5 Found this review helpful
Andrew, June 2020
"Perfect Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Jamie was brilliant with everything. I walked in wanting to buy a car, not knowing I needed an appointment, nonetheless I drove out in my new car a few hours later.
+0 Found this review helpful
STEVEN D, March 2020
"Superb service from Luke C at J17 Cars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Really enjoyable experience from reserving the car to driving away from Luke C and the team at Junction 17 Cars.
I highly recommend them and will definitely use them again.
+0 Found this review helpful
Peter L, March 2020
"Good customer service in sales "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Jamie in sales was very helpful and answers all questions I had honestly.
The car in collection had been prepped with everything done as promised.
+0 Found this review helpful
Tonia T, March 2020
"Very happy owner"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Jamie at Junction 17 Cars Peterborough has gone the extra mile to make sure we managed to complete the purchase of the Land Rover and the exchange of our vehicle within hours. Fantastic service.
+0 Found this review helpful
Paul S, February 2020
"BMW M4 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Easiest way to buy a car with Junction17 hassle free .. thanks to Jamie for picking me up in my new car and making the purchase so easy 👍
+0 Found this review helpful
Ryan M, February 2020
"Amazing service from start to finish"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Amazing service from start to finish found the car on auto trader dealt mainly over the phone to start within a week everything had been sorted with both myself and Junction17 and I collected my new car in less than a week, couldn't ask for a better service.
+0 Found this review helpful
Dean Y, February 2020
"Nissan 350z"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Can’t recommend this company enough, totally professional, their cars are out of this world, after purchasing my lovely 350z my sales representative Jamie drove 100 miles just to deliver me my new Sports cats personally 5 stars 👍
+0 Found this review helpful
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