Derek C, July 2017
"Why are they still allowed to sell cars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I am appalled that the team at Junction 17 are still allowed to trade after so many issues and safety concerns raised against his sales and aftercare team. I purchased a Bentley Continental and the list of faults which I found and are still finding are shocking, this vehicle had also been involved in a front end accident so I am unsure why the AA certified this as a clean car. Again I am another one of their victims.
+39 Found this review helpful
Jamie Lunniss from Junction 17 Cars Peterborough in response to Why are they still allowed to sell cars
Dear reviewer, many thanks for your comments. I am sorry to hear you were not satisfied with your Bentley purchase from us. We are one of very view dealerships in the country that prepare our cars to such a high standard both mechanically and cosmetically including workshop preparations (including servicing and MOT), alloy and correction repairs, valeting and most recently AA inspections. I can assure you the car passed all its checks with us, however if you have any queries please do not hesitate to contact me so we can discuss these further. Many thanks, Jamie Lunniss (General Manager)
No N, July 2017
"Awful aftercare"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I got a vehicle from the Peterborough branch and they made sure they were so attentative and made sure I felt good about the vehicle I was buying. The vehicle had a massive list of faults with it when I had a diagnostic from Halfords. The employees at Halfords had said if it was their car they would've burnt it. It was in an awful state. How the Peterborough branch thought the car was in an acceptable state to be sold is beyond me. It should not of passed its MOT but somehow it did. Halfords wouldn't of passed it. Do not use Junction 17 in Peterborough. They are awful and rude as soon as you say you have to reject the vehicle. I will do my utmost to stop people using the garage. They were rude, ignorant, stubborn and unhelpful during the process. Thankfully motonovo were incredible in working with me to get my money back. Please do not use this company.
+36 Found this review helpful
Jamie Lunniss from Junction 17 Cars Peterborough in response to Awful aftercare
Dear Callum, many thanks for your comments. I am sorry to hear you were not satisfied with your buying experience from us. Junction 17 Cars is proud to say that we are one of the few dealerships in the country that prepares our cars to such a high standard both mechanically and cosmetically including AA inspections, servicing, MOTs, allow wheels and scratch/dent removals and full valets. Your car did pass an AA inspection and an MOT so in our eyes was perfect when it left here and when you collected it. Unfortunately you were not happy with the vehicle and you did reject it. Instead of being difficult and making it stressful for you and going legal we did our upmost to help you resolve your issues and agreed to buy the car back from you. We hope you find the perfect car and wish you all the best with your motoring in the future. Many thanks, Jamie Lunniss (General Manager)
Andrew F, July 2017
"Appalling customer service "
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought A jaguar XK in April from J17 Cars Peterborough and was reluctantly given £10 to get me to the nearest petrol station as the tank was on vapour. Not what you would expect when you have just spend £22,000. The boot liner was missing but thought that this was just and formality to get it replace, after all it is a two day delivery from jaguar. I was also assured that the missing service history would be forwarded and and the missing liner would be replaced. After two months of hassling the sales guys and countess phone calls I finally drove back the 41 miles to collect the liner. Spoke to Lee the manager to complain but he couldn't give a shit, not even an apology. He did however offer a free car clean next time I was passing, not that driving 41 miles to get my car cleaned is much of a conciliation. Still waiting for the log book to the car and the service history. Wouldn't touch them again with a barge pole.
+15 Found this review helpful
Jamie Lunniss from Junction 17 Cars Peterborough in response to Appalling customer service
Dear reviewer, many thanks for your comments. I am sorry to hear you were not happy with your overall experience at Junction 17 Cars. With regards to the low fuel, I apologise that you had to go to the fuel station to get the £10.00 supplement you were given, this should have been done by your salesman so I apologise for this, however all our on site vehicles are not prohibited to have much fuel in for health and safety reasons as well as our insurance restrictions. Your V5 has been registered in your name, however if you have still not received it then please call our admin team whom would be more than happy to assist you 01733 247222. Many thanks again for your purchase and we wish you all the best, Jamie Lunniss (General Manager)
Mike L, June 2017
"Waiting patiently"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Despite many attempts to contact your company by email, telephone, letter to your managing director and asking the AA to contact you on the buy with confidence logo you have displayed on your website I am being ignored.
I bought an audi tts roadster from you on 30th April 2017. It was advertised with sat nav and I bought it in good faith expecting it to work. I was handed a disc when I made the purchase and told by the salesman they did not know where it fitted. After the 2 hour drive home I fitted the disc and it is faulty my local dealer checked it and it will not work as it has a crack.
Nearly 60 days has passed now and I am being ignored.
Please contact me mr Neil Tetherton.
You have my details.
M lewis.
+16 Found this review helpful
Vici, June 2017
"Appalling. Rude. STEER CLEAR"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Absolutely appalling sales staff, namely Lee the manager. Pushy and downright rude. Looked at a car and was made to pay a deposit just in order to go and test drive it, took 11 days to get this 'refundable deposit back.
When asking questions regarding the service history the manager was standoffish and rude to my partner suggesting that no car over 5 years old has a full service history. When my partner said his car is older and has a FSH he came back with 'Well good for you, brilliant.'
Disgusting behaviour, attitude and I'm lucky to have seen all of this prior to the misfortune of having to deal with this company.
STEER WELL CLEAR.
+30 Found this review helpful
Jamie Lunniss from Junction 17 Cars Peterborough in response to Appalling. Rude. STEER CLEAR
Dear reviewer, I am sorry to hear your experience with Junction 17 Cars was not a good one. All holding deposits are refundable if you do not like the car when you view / test drive them which was in fact the case with yourself. The refund was raised immediately through our accounts department and takes 3-5 working days to go back onto a card which is the normal banking process for any bank, if there was a weekend within those days that would explain the extra few days. All service history is readily available for our customers to see. We are one of very view dealerships in the country that prepare our cars to such a high standard both mechanically and cosmetically including workshop preparations (including servicing and MOT), alloy and correction repairs, valeting and most recently AA inspections. I am sorry the car you viewed did not match your criteria but wish you all the best in the future with your motoring. Many thanks, Jamie Lunniss (General Manager)
Donna A, June 2017
"Superb cars and lovely staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My husband and I bought a Mercedes SLK at the weekend. We were greeted by friendly staff who were helpful and polite. After sitting down with Ian we agreed a great price for our Honda which beat ''webuyanycars'' price and the finance quote was excellent. After a test drive by ourselves we agreed the deal. We purchased an 18 month warranty, and the car was even ready to drive away with a passed AA inspection! All in all our experience was excellent. We would happily recommend anybody. We will definitely be back in the future!
+0 Found this review helpful
Neil Tetherton from Junction 17 Cars Peterborough in response to Superb cars and lovely staff
Hi, thank you very much for your great positive review! We hope you cover many happy miles in it and that when it is time for a change you come back to see us, you are always very welcome. With kind regards Neil Tetherton, General Manager, Junction 17
Mark S, June 2017
"Excellent accommodating service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service from Junction 17, viewed my car and drove away the same day, the car is awesome!! Also received a great warranty package...... No complaints.
+0 Found this review helpful
Neil Tetherton from Junction 17 Cars Peterborough in response to Excellent accommodating service
Hi, thank you very much for your great positive review! We hope you cover many happy miles in it and that when it is time for a change you come back to see us, you are always very welcome. With kind regards Neil Tetherton, General Manager, Junction 17
George, June 2017
"Amazing dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
All I can say is amazing cars amazing dealership lovely staff and we got a great deal. Couldn't be happier with my new boxster. Thank you to everyone at junction 17.
+0 Found this review helpful
Neil Tetherton from Junction 17 Cars Peterborough in response to Amazing dealership
Hi, thank you very much for your great positive review! We hope you cover many happy miles in your new car and that when it is time for a change you come back to see us, you are always very welcome. With kind regards Neil Tetherton, General Manager, Junction 17. Happy motoring!
Colin S, May 2017
"Colin sowerby"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I was a bit eager with a review on junction 17 cars. Yes I had an issue this is being resolved . the after sales have been 100% cooperative. Would I use this Peterborough garage again ? YES. I will be back next year to view there prestige stock. Thanks for your help Jamie.
+0 Found this review helpful
Neil Tetherton from Junction 17 Cars Peterborough in response to Colin sowerby
Hi Colin, thank you very much for your great positive review! We hope you cover many happy miles in it and that when it is time for a change you come back to see us, you are always very welcome. With kind regards Neil Tetherton, General Manager, Junction 17
Genuine B, March 2017
"Horrific Sales Experience "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
If you are buying a vehicle at below 15,000 GBP then forget it. You are treated as easy meat and with total distaste. Count yourself lucky if you get "the cold shoulder" and regarded as a time waster. Go with your intuition and just leave as fast as you can. However, if you have 100K + then you can afford to go direct to a car manufacturers showroom and get a good deal along with a REAL warranty.
+26 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Horrific Sales Experience
Thank you for your review, even though the content a little strange……….Anyone going to our website www.junction17cars.co.uk and putting in a search for all vehicles up to a maximum of £15,000 will see that there are 16 pages of vehicle under £15,000. Maybe you were overwhelmed by the range of vehicles we do have in our showrooms from small but perfectly formed run arounds to the big beefy supercars; which all do come with REAL warranties.
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