GAVIN M, August 2017
"Recommend! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought an Audi from Junction 17 cars a month ago and apart from a couple of minor issues its all good! The car was clean and as described and they guys were helpful! They didn't give me the best price for my PX but I would still recommend them!
+0 Found this review helpful
Jamie Lunniss from Junction 17 Cars Peterborough in response to Recommend!
Dear reviewer, many thanks for your 5 star review. We are thrilled to hear you had a great buying experience here at Junction 17 Cars. Our part exchange dealer promise is to ensure we beat any part exchange quotation including ''webuyanycar'' so I can assure you the price you got for your part exchange was fair and above average. I wish you many happy miles in your Audi and look forward to seeing you again in the future for your next car. Many thanks, Jamie Lunniss (General Manager).
IAN A, August 2017
"Pretty good! "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The initial service was pretty good, the guys there were helpful! The car was very clean and as described and I thought an alright price! I was a bit disappointed to find the car had been due a service but they hadn't had it done. other than that thought it was good! I would recommend.
+0 Found this review helpful
Jamie Lunniss from Junction 17 Cars Peterborough in response to Pretty good!
Dear reviewer, many thanks for your 5 star review. I am thrilled to hear of your great experience here at Junction 17 Cars. We service any vehicle which is due a service, so if this is the case and yours was not done please can you call me on 01733 247222 op1 so we can sort this for you. It may be the case that the car was serviced but the book was not stamped or the service light not reset. I would be more than happy to sort this out for you and look forward to hearing from you. Many thanks again, Jamie Lunniss (General Manager).
RUSSELL W, August 2017
"Brilliant service! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Both me and my wife have bought a car from Junction 17 cars. The service there was brilliant and had no issues with the Audi we bought from them. Its quite a journey of 120 miles to get there but worth it. Ian was a lovely bloke to deal with and I would recommend!
+1 Found this review helpful
Jamie Lunniss from Junction 17 Cars Peterborough in response to Brilliant service!
Dear reviewer, many thanks for your kind words and for giving our team 5 stars at Junction 17 Cars. We are thrilled to hear you were pleased with your experience here and so happy you love your new car! We wish you many happy miles in it, many thanks again Jamie Lunniss (General Manager).
ASHLEY H, August 2017
"Very good! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My overall experience at Junction 17 Cars has been very good. The car was clean and as described, well priced too! They gave me a decent price for my PX. There was just one minor issue with the car. Other than that its all good, I would recommend!
+0 Found this review helpful
Jamie Lunniss from Junction 17 Cars Peterborough in response to Very good!
Dear reviewer, many thanks for your kind words! I'm so glad you enjoyed your experience at Junction 17 Cars. We hope to welcome you again in the future and wish you all the best with your car! Thank you again for your 5* review. Jamie Lunniss (General Manager)
Sarah M, August 2017
"Couldn't be happier"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
As a single lady I was very scepticle about buying a sports car. However junction 17 couldn't have made me feel more comfortable. Ian and phil were lovely, really helpful and friendly. I was able to test drive before we did the deal. I part exchanged my little TT and got a finance package for the R8. I couldn't be more happy with my whole buying experience.
+0 Found this review helpful
Jamie Lunniss from Junction 17 Cars Peterborough in response to Couldn't be happier
Dear reviewer, Many thanks for your kind words and we're so pleased to hear you are happy with your new Audi R8! Happy motoring and wish you all the best, we look forward to seeing you in the future. Many thanks again, Jamie Lunniss (General Manager).
Mike H, August 2017
"Very happy customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Junction 17 asked me to do a review for them. I'm happy to write about my experience. Very happy with my car (Audi Q7) lovely set up and friendly staff. I'm happy to recommend anyone.
+0 Found this review helpful
Jamie Lunniss from Junction 17 Cars Peterborough in response to Very happy customer
Dear reviewer, many thanks for you 5 star review. We are so happy you were pleased with your buying experience hear at Junction 17 Cars. Our customer feedback is very important to us and if there is anything we can do for you in the future please do not hesitate to contact me. Many thanks, Jamie Lunnis (General Manager).
Derek C, July 2017
"Why are they still allowed to sell cars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I am appalled that the team at Junction 17 are still allowed to trade after so many issues and safety concerns raised against his sales and aftercare team. I purchased a Bentley Continental and the list of faults which I found and are still finding are shocking, this vehicle had also been involved in a front end accident so I am unsure why the AA certified this as a clean car. Again I am another one of their victims.
+39 Found this review helpful
Jamie Lunniss from Junction 17 Cars Peterborough in response to Why are they still allowed to sell cars
Dear reviewer, many thanks for your comments. I am sorry to hear you were not satisfied with your Bentley purchase from us. We are one of very view dealerships in the country that prepare our cars to such a high standard both mechanically and cosmetically including workshop preparations (including servicing and MOT), alloy and correction repairs, valeting and most recently AA inspections. I can assure you the car passed all its checks with us, however if you have any queries please do not hesitate to contact me so we can discuss these further. Many thanks, Jamie Lunniss (General Manager)
No N, July 2017
"Awful aftercare"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I got a vehicle from the Peterborough branch and they made sure they were so attentative and made sure I felt good about the vehicle I was buying. The vehicle had a massive list of faults with it when I had a diagnostic from Halfords. The employees at Halfords had said if it was their car they would've burnt it. It was in an awful state. How the Peterborough branch thought the car was in an acceptable state to be sold is beyond me. It should not of passed its MOT but somehow it did. Halfords wouldn't of passed it. Do not use Junction 17 in Peterborough. They are awful and rude as soon as you say you have to reject the vehicle. I will do my utmost to stop people using the garage. They were rude, ignorant, stubborn and unhelpful during the process. Thankfully motonovo were incredible in working with me to get my money back. Please do not use this company.
+36 Found this review helpful
Jamie Lunniss from Junction 17 Cars Peterborough in response to Awful aftercare
Dear Callum, many thanks for your comments. I am sorry to hear you were not satisfied with your buying experience from us. Junction 17 Cars is proud to say that we are one of the few dealerships in the country that prepares our cars to such a high standard both mechanically and cosmetically including AA inspections, servicing, MOTs, allow wheels and scratch/dent removals and full valets. Your car did pass an AA inspection and an MOT so in our eyes was perfect when it left here and when you collected it. Unfortunately you were not happy with the vehicle and you did reject it. Instead of being difficult and making it stressful for you and going legal we did our upmost to help you resolve your issues and agreed to buy the car back from you. We hope you find the perfect car and wish you all the best with your motoring in the future. Many thanks, Jamie Lunniss (General Manager)
Andrew F, July 2017
"Appalling customer service "
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought A jaguar XK in April from J17 Cars Peterborough and was reluctantly given £10 to get me to the nearest petrol station as the tank was on vapour. Not what you would expect when you have just spend £22,000. The boot liner was missing but thought that this was just and formality to get it replace, after all it is a two day delivery from jaguar. I was also assured that the missing service history would be forwarded and and the missing liner would be replaced. After two months of hassling the sales guys and countess phone calls I finally drove back the 41 miles to collect the liner. Spoke to Lee the manager to complain but he couldn't give a shit, not even an apology. He did however offer a free car clean next time I was passing, not that driving 41 miles to get my car cleaned is much of a conciliation. Still waiting for the log book to the car and the service history. Wouldn't touch them again with a barge pole.
+15 Found this review helpful
Jamie Lunniss from Junction 17 Cars Peterborough in response to Appalling customer service
Dear reviewer, many thanks for your comments. I am sorry to hear you were not happy with your overall experience at Junction 17 Cars. With regards to the low fuel, I apologise that you had to go to the fuel station to get the £10.00 supplement you were given, this should have been done by your salesman so I apologise for this, however all our on site vehicles are not prohibited to have much fuel in for health and safety reasons as well as our insurance restrictions. Your V5 has been registered in your name, however if you have still not received it then please call our admin team whom would be more than happy to assist you 01733 247222. Many thanks again for your purchase and we wish you all the best, Jamie Lunniss (General Manager)
Mike L, June 2017
"Waiting patiently"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Despite many attempts to contact your company by email, telephone, letter to your managing director and asking the AA to contact you on the buy with confidence logo you have displayed on your website I am being ignored.
I bought an audi tts roadster from you on 30th April 2017. It was advertised with sat nav and I bought it in good faith expecting it to work. I was handed a disc when I made the purchase and told by the salesman they did not know where it fitted. After the 2 hour drive home I fitted the disc and it is faulty my local dealer checked it and it will not work as it has a crack.
Nearly 60 days has passed now and I am being ignored.
Please contact me mr Neil Tetherton.
You have my details.
M lewis.
+16 Found this review helpful
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