5 Great team at Karl Smith, did everything they said they would a Tom was polite, professional and personable. Would definitely recommend

I'm pleased with my car great service at Karl Smith, all the staff are very helpful and polite thank you I would definitely recommend you to my friends

A few small niggles to begin with, but everything has been sorted and I am really pleased. I was also very impressed with the effort from Tom. He is just great. Any time I called, he answered. Communication was perfect from start to finish, which I really appreciate. I have already recommended them for vans, as I found mine and the others were all fairly priced and in good condition.

Great customer service from this dealership. I went through finance to get the vehicle, so when I was picking it up, it was actually the first time I was seeing it in person. We arrived an hour early and the salesman didn’t mind at all. He was really friendly and the car was all ready for us. I have had two warning lights come on, so I took it to Halfords just to get it checked. They reset the lights for me, as it wasn’t a major concern at that point, but advised me to return if the lights came back on. I spoke to the salesman on the phone and he was really great, very reassuring, and helped me with my enquiries. As I am quite far from the dealership, I was a bit worried about how I would be covered by the warranty if any issues needed sorting. He told me not to worry and gave me peace of mind. He said that if I was struggling, I could get the car diagnosed locally and they would settle it their end through the warranty, just to make things easier for me with the distance. It was really appreciated to have that kind of conversation, as sometimes once dealers have sold a car, they don’t want to deal with you again. That is not the case here. They are clearly a customer-focused dealership and I would highly recommend them if you’re looking for peace of mind, not stress.

More than pleased with my new car, it is perfect for me. I went for a Vauxhall Mokka. Tom was really helpful and very good at his job. I never felt like he was pushing for a sale. He is a very nice genuine lad. I honestly can't find any faults with the vehicle. It is in such good condition, not even a scratch on it. I was really pleased with how well it had been looked after by the dealership. It was so perfectly valeted, I really can't complain.

I am very pleased with my new car. I don’t drive too much, just here and there, but there have been no major issues. It’s a perfect run-around for me. I dealt with Carly at the dealership and she was just so lovely. She helped me with everything I needed. There are a few little things that just need tidying up, but I am still very happy with the overall experience I had with this dealership.

My son had been to the dealership in the past, and I decided to go with them as they are not too far from me. I was really impressed with the service. It was a very easy and straightforward process. I didn’t feel that any of the staff were pushy. Overall, it was a very positive experience.

Super easy to use, friendly and helpful customer service and had a car within a few days! Would recommend

I can't remember the lady's name that looked after me, but she was very good and not once did I feel pressured into going ahead with a car if I didn't want to. This was my first time visiting the dealership, and I'm happy with my Fiat. It's been chugging along nicely.

Everything for seeing the advert to driving away was professional, curtious and an overall stress free experience