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Very good customer service from Kent Motoring World.
I found the staff at Kent Motoring World to be pleasant and helpful and it made the purchase of the car an easy matter. When I emailed both prior and after purchase I was pleased to receive a prompt and courteous reply with my query being dealt with satisfactorily. I would use this dealer again subject of course to them having a car I wanted to purchase. FR.
Absolutely over the moon with my new car. Great service, haggle free prices meant I still feel I got excellent value - would recommend Kent Motoring World.
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Brought a car from these Stroppy unhelpful people Never got the paper work Still waiting Do not even look at this sight unless you are looking for trouble
I travelled all the way from Southend on sea to Kent Motoring World to view Honda Civic Auto. The dealer is arrogant and dismissive. He insisted to raise an invoice and give my bank card details before I test drive the car. He pressurised me to buy the car following the test drive. There is misleading info about the car on autotrader, where they claim 12 months MOT, as against the actual 9 months MOT remaining. The interior of the car was worn out which was described as excellent in the advert. Clearly, Kent Motoring World dealers are very unprofessional and need some training in customer service. Best to avoid them at all costs. I would give them less than one star, if there was one.
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Great service, great cars, great prices and great staff!!
Excellent service I have had from this dealer twice I've bought a car from them. Great customer service staff were very helpful. I would recommend this garrages to anyone. I bought my car today 29.10.2016 and I'm so happy I went there. Linda Marshall
Drove down from London to view a 3 series BMW. Was quotes a price for my car on pX. Was reassured I wild not be wasting my time by Ed who had researched the cost of my car and called me back to confirm on the region of .. Arrived to be greeted by MIles - who claimed he was the manager but clearly needed some customer service training as was arrogant and dismissive. The car we viewed was filthy and had scratches all over it not to mention a dent in the rear quarter panel on the drivers side which was not mentioned in the advert. We were given a base quote for PX which was reasonable and in line with Parkers. Told them we didn't want to drive all that way for nothing. Was informed on arrival by Miles that his colleuge would never have given the base quote for my car, despite him refusing to call him to confirm this, he offered us £500 less than price quoted without even viewing my car. Told him we had driven over an hour for nothing, his response was arrogant, no responsibility for Misinformation. He didn't even want to look at my car to offer a realistic quote, no negotiations and to be frank the car I came to view wasn't looking great, oil leaking all over the oil filler cap. So angry we were given the run around and such awful customer service once we had arrived. Service and communication from these guys is horrendous. On expressing my 'dissatisfaction' Miles didn't quite know how to handle this. Not sure if my appearance made him nervous, I got the sense that he knew he wouldn't be able to mess me around and wanted to detract on the price so I wouldn't purchase to avoid future possible conflict. Having read the reviews, feeling quite relived as seems this is normal practice. My advice, steer clear!
Bought a car and within two weeks it was clear it was not fit to drive . We tried to get our money back to no joy so decided to fix the car ourselves and use the 3 month warranty provided to claim some costs back. We contacted the warranty company to fine out the car hadn't even be registered with them so we couldn't claim any money back. Avoid this garage.
I went to view a Honda Civic type S today, and what a waste of time. Car was Tatty with scratches and a small dent in the front o/s wing. Not what the salesman told me on the phone. I traveled over an hour to see this car. I asked the salesman, if that what you call him to test drive the car only to be told by a young whipper snapper who has no idea of how to speak to customers, that I needed to agree to buy the vehicle "in principle" before I could test drive it. I asked what this agreement "in principle" would entail and it seemed, so far as I could tell, to be all the steps and paperwork to actually buy the vehicle stopping just short of signing on the dotted line. Yeah right. Money in my back pocket no negations or haggling, even know it was tatty and needed to front tyres. Lets get one thing straight, 99% of real customers expect to test drive a vehicle first, then if there is a problem or there are some issues with the vehicle that have not been pointed out to them beforehand, then there should be some movement in the price. Not well if you dont like the price tough. I see from your feedback that many customers feel the same.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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