Absolutely the best service I have ever received when purchasing a new car, from the moment I enquired about the vehicle to collecting it, it was seamless. The car was immaculate, as described and particularly helpful was Lewis Cox and Suzanne Bland (as well as the other Lewis whose surname I didn't recall when I test drove my vehicle). Cannot recommend enough, they truly deliver 5* customer experience and their vehicles are as described at a competitive price.
It was easy and quick to get it all sorted out and a week later we got are car and are very happy with it as well
Excellent service from the start, contacted to make sure car was still available, appointment made for following day as travelled over 80 miles to see the car. Friendly staff, welcoming site, first order of business was offering us a hot drink, some places forget the little things, not so here. Car exactly as advertised, good price, . No pushy sales technique just easy conversation. Agreed a price, arranged collection date and sale completed. Collected the vehicle 4 days later. I would use Lancaster VW again and recommend them fully to my friends and work colleagues.
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Declan was polite and friendly and more importantly genuine. He found a car that was better than one we originally came to look at. Top man. Suzanne was just lovely on hand over, took her time and made us very welcome. The whole experience was stress free and enjoyable. Thank you all.
Reviewer has confirmed their email address
Thank you all for making the purchasing experience so pleasant and for your patience. Particular thanks to Declan, Suzanne and Georgia x
Reviewer has confirmed their email address
I needed a new car, and Tori and Suzanne have been so helpful with getting this sorted and confirmed for me. I felt comfortable and reassured at every stage. I’d definitely recommend others to come and buy there cars here, especially if they were dealing with these girls. Very happy customer 😊
Suzanne was amazing explained everything made the experience so good and special :-) Thank you your an asset to VW Lancaster xx
Initial contact was with Louis, who was friendly, knowledgeable and happily answered all my queries quickly, and I was booked in to view and test drive the car. He talked me through all of the options for purchase, and what checks needed to be done before it was ready for handover. I then had an appointment with Suzanne, who was also friendly and knowledgeable for the handover. She showed me all the features and finalised the process, nice and smoothly. Very impressed with the above staff and the dealership as a whole.
Reviewer has confirmed their email address
Service was fab from Suzanne and Declan. Always smiley, helpful and friendly. Would definitely recommend to friends and family.
Reviewer has confirmed their email address
Suzanne was absolutely great Literally did her all to help us and sorted everything on time Thank you so much ☺️
Reviewer has confirmed their email address
Lancaster Volkswagen - Cox Motor Group is an Franchise dealership that is based in Morecambe. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Lancaster Volkswagen - Cox Motor Group
Mellishaw Lane
Morecambe
Lancashire
LA3 3FB
01524 405082
https://www.coxmotorgroup.com/locations/dealership/lancaster-volkswagen
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