Initial contact was with Louis, who was friendly, knowledgeable and happily answered all my queries quickly, and I was booked in to view and test drive the car. He talked me through all of the options for purchase, and what checks needed to be done before it was ready for handover. I then had an appointment with Suzanne, who was also friendly and knowledgeable for the handover. She showed me all the features and finalised the process, nice and smoothly. Very impressed with the above staff and the dealership as a whole.

Suzanne was absolutely great Literally did her all to help us and sorted everything on time Thank you so much ☺️

Purchased my Polo from this dealership, Louis was fantastic at helping me arrange my finance and sorting any problems quickly and efficiently. Suzanne effectively completed my handover, collecting me from the train station in my car and showing me all the features I needed to know. A big thank you to both of you for all the help, would definitely recommend.

The sale went very smooth after Georgia took over. She has been in touch with me throughout the process and made everything very simple. Sadly she couldn’t be in during the handover but Suzanne was amazing, it took us less than 10mins to sort out all paperwork, road tax and insurance and we were in our new car. If you’re interested in getting a car from this garage ask for them!

I bought my first car through finance at Lancaster Volkswagen and I am very happy with the service. Both Ben and Suzanne were very knowledgeable, helpful and patient throughout the whole process. I would highly recommend to anyone looking for a new car!