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I visited Parkways on Tuesday and was greeted by Paulina Szalkowsk, I have to say I was very impressed with the service I received and courteous manner. I went to have Apple.play fitted to my Golf Gtd by Sam the assigned technician he explained everything I needed to know on the technical side regarding the phone system, I have to say the service I received was the best I have ever had from a dealership, I recommend these guys. Krys Krychowski
A shockingly appalling experience from the very beginning. The purchase process itself was the worst I have ever experienced by far with any product, let alone a car. The entire franchise is only interested in making a quick buck... I would strongly advise everyone to stay well away. The person who sold the car to me was sacked soon after, seemingly due to the catalogue of errors he made regularly and his overly aggressive sales pitching. After attempting to contact the dealership to resolve my issues, due to the lack of response, I decided to let it all go and move on as I could not be bothered to talk to such an incompetent, unhelpful team. I am still having issues 7 months after purchase and they are unwilling to ever contact me themselves to rectify any issues even after I have called and emailed them multiple times in an attempt to speak to the retail manager. They have sold certain products with the vehicle without informing me of hidden costs... I shouldn’t be surprised to be honest based on their overall severe lack of professionalism. I am unsure whether the owner of the company is aware of how bad the dealerships are but rest assured I shall soon find out if he is when I contact him. If he is just like the merry band of careless workers, I shall definitely proceed to take matters up with the higher authorities - small claims court, financial ombudsman. In summary - STAY WELL AWAY. Nightmare since first contact with them.
After searching high and low for the model of Tiguan that I wanted and could afford I eventually found a 17 plate R Line Tiguan for Sale at Parkway. Drove down to test drive and bought the car. 1 week later picked it up all good, upon buying the car I was told that the spare key was missing and would be posted to me on the Monday morning. Drove off happy as I had just got my new car. 5o miles later the car broke down on my way home, had to be trailered back to Parkway in Leicester where I was given a courtesy car while they inspected the car. 9 days later the car was fixed and told would be delivered to me straight away, car was eventually delivered on day 15 still minus the key and now the reverse camera did not work. Reported this immediately and was told it would be sorted out on the Monday. Monday comes and no phone call to resolve anything, phoned up to be told was being dealt with by the sales manager. A few days later I was going on my Holiday driving around the country so I thought ok will sort it when I have had my Holiday as I have now phoned Parkway on at least 15 occasions with very limited response from anyone. 2 days into my Holiday the car brakes down yet again now this is a car with only 24k on the clock, car had to be trailered away again and I am put in a very small courtesy car that would hardly fit our luggage into so decided to end our holiday there. Car is towed back to my nearest main dealer 150 miles from where it broke down a day later. At this point I told the garage that the car was being returned back to them as I have now only owned the car for 9 days out of 24 and have barely covered 250 miles in it. Was told to return log book and I would be refunded immediately which I did. 5 days later told I would be refunded now when the car gets back to Leicester which took a further week. Told that my money would be in my bank by Monday or Tuesday. On Tuesday no money still in my bank and then given another ridiculous excuse that they could not find my car on HPI report so I would have to wait again. This was eventually resolved 4 days later and I finally got my refund over 2.5 weeks later. From start to finish I have made over 50 phone calls to which I was phoned back once. I will never deal with this garage again in my life and would encourage all to stay away from them, this has put me off VW for life.
Service department and mechanics haven’t got a clue what they are doing trust me NEVER take your car to them! They are shambolic. Take your money and don’t care after seriously I’m not being a grumpy customer I genuinely mean this if you want a good service from a trust worthy garage don’t go there, they rip you off and haven’t got the slightest clue what they are doing. All they do is type symptoms into a computer and wait to see what it produces and they go through the list with know mechanical know how not do they use there skills(lack of) to diagnose its as if there Brian’s have been replaced with artificial intelligence. The service department team are useless as well. AVOID if you care about your pocket and you want a trust worthy place who knows there stuff.
Bee in response to Terrible AVOID
Apologies for spell check errors I can spell 🙈
Parkway VW Leicester have sold me a car and were supposed to change a battery before selling it to me as the car was not starting correctly. I was told it has been changed but this was probably not true. Parkway have since then said to contact services, who have told me to contact the dealer again. The dealer has then said there is a warranty through AA. AA have said they cannot cover and have asked me to contact the dealer again. I have waited a week again for someone to come back to me.
gerrard waters in response to Faulty Car and bad communication
there's 2 issues. first, many cars require the battery to be programmed, as they have a monitoring system, I doubt this was done second, the dealer uses aftermarket parts on used cars, not genuine, and frankly cheapo nasty batteries are not fit for purpose.
I would stay away from Parkway Volkswagen they charge an admin fee of £149.00 on all used cars even if they are owned by VW group , 3 months after purchasing the car I am still waiting on proof the checks where done , I suspect they weren't but no one gets back to you , have phoned and emailed and still waiting I arranged for my car to be delivered for a fee of £53.00 on the day the car was supposed to come the delivery company 'had let them down' and the car was delivered by the salesman' no receipt for the delivery cost and certainly not £53.00 of fuel was put in the car complete rip off do you self a favour and go elsewhere its not worth all the hassles for a VW dealership the lever of customer service you receive is not what I should be from a high end car company very disappointed to say the least
Car was booked in for its 1st mot dropped it off at 7.30am agreed with Hollie if I can have it back for 3.30pm she confirmed this with workshop staff,only to receive a text at 3.25pm to say car was not ready rang to in and Hollie said I had been told it would be 4pm,when challenged she apologised after walking down and speaking to service manager I finally got the car back at 4.30pm un washed when I asked them about the time it has taken and the wash he looked at me as though I was asking for too much.Would not recommended Parkway Volkswagen in Leicester to anyone dont call yourselves main dealership you are a disgrace to the motor industry
Parkway Volkswagen Leicester gave conflicting information and strung me along for 2 days, including providing bank details and asking for nearly £12k, for a car they had already sold. When asked for an explanation I did not even receive an apology, just ridiculous justifications that they had done nothing wrong.
Purchased a car from Parkway Volkwagen in Leicester in July, it was fully checked (so they claim) before collection. However on pick up there were stains on seat and a dead fly in the light and within a day a very noisy back wiper was apparent. We had a dash cam fitted elsewhere which sadly caused an issue with the lights, so we took it back to them to have all the above issues addressed at same time. A week after collection I get a report from their staff member (whose opening line on his video is he has 8 years experience) saying we have an amber alert on a wheel that is low on tread and a rear wiper would be at a cost to us having only owned it 5 days. When I called to ask how we had an amber alert already, they changed their mind and said someone had now double checked the tyre and if was safe. So was employee X out to make more money for you not realising how long we’d had it or are your “experienced” staff not to be trusted? Either way, we’ve been fobbed off with excuses as to why they think it’s ok and won’t even replace the bloody wiper blade without charging us which is a joke. Henry is great to sell but quick to backtrack. Absolute joke
Kas in response to Horrendous customer service
Yup I dealt with Henry he was good at start but once the deal went through and I noticed it had been poorly resprayed the service from Henry and everyone at that place was shocking, a year later they resprayed the car however ended up damaging the car side skirt
I was in for a mot and a service at the Leicester branch at volkwagen l spoke to holly Strachan. Holly and her staff where great they are helpful and considerate keep up the good work 5 plus stars from Mr P Sharpe All the very best
Parkway Volkswagen (Leicester) is an Franchise dealership that is based in Leicester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Parkway Volkswagen (Leicester)
St Margarets Way
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