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6 reviews from our car dealer reviews community
Leave a review for Liverpool Audi

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6 reviews from our car dealer reviews community

Leave a review for Liverpool Audi
Click on the stars to start your review
"Misleading sales tactics and No Support."
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Misleading sales tactics to get the purchase over the line, but you will only find this out later on. They are also happy to identify problems but unwilling to repair them. Along with a total Lack of customer care

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"Worst experience "
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After purchasing an Audi flagship model an A8 with only 3100 miles on the clock, from start to finish has been a nightmare, poor service disregard for vehicle, poor workmanship, no responsibility for mistakes, constant delays and excuses, work not carried even after being told it has been carried out, constantly chasing to find out position of vehicle repairs (I must mention that the vehicle never actually malfunctioned all the problems where caused but the dealers lack of customer care and duty of care). After all the BS given by this so call professional outfit, I have regrettably bid farewell to a vehicle that is built to an outstanding quality, but what a shame that the dealers who look after them are not capable of providing the service the vehicle justly deserves. So with a very very negative position I now bid a farewell to Audi and hope never to have the misfortune to have to endure this ever again. Brilliant cars but beware of 3rd rate support and customer service at Liverpool Audi.

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"Avoid LIVERPOOL AUDI "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Misleading sales tactics. I'd avoid and go elsewhere. £300 service reduced to £100 and I was asked to remove my negative review which I won't be doing as I have not had any positive outcome to my complaint raised Nov 2017. Remains I'm going. Never set foot at Audi Liverpool if u actually paid me too!! Lack of customer care.

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"Very disappointed"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Make sure you have all your agreement in writing, Sales team make false promises when selling. Still waiting to hear the outcome from Audi UK and next stop will be my solicitor.

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"Avoid at all costs"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Audi Liverpool is fine while you are buying the car, once they have your money, forget any customer care. Bought a 2 year old car from them, within a couple of months reported a brake judder, took until recently to get warp discs sorted out and that was only through going through Audi UK to complain. Discrepancy in paperwork showing 2 different mileage readings. Customer care is not existent and this goes right up to higher management. Spend your money elsewhere better still, go to Williams up the road, now they really do know how to treat their customers.

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+1 Found this review helpful
"New car "
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got my new Audi yesterday and I would like to thank Andy McCarrick at Liverpool Audi for finding me a great deal! Felt like he was going out his way to get me the best deal he could! Couldn't of asked for more.

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Dealership Information

Liverpool Audi is an Franchise dealership that is based in Liverpool. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Audi
Franchise Dealership

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6 reviews1.8 out of 5 stars — Rated Poor
Excellent
1
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0
Average
0
Poor
3
Terrible
2

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Contact Information

Address

Liverpool Audi
41 Sandhills Lane
Liverpool
Merseyside
L5 9XN

Get in touch

0151 790 3637
https://www.audi.co.uk/locate-a-centre/dealer/836/Liverpool+Audi

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Dealership Statistics

16%
Would recommend this dealer to family and friends
16%
Thought the dealer was knowledgeable and helpful
20%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Liverpool Audi

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