107 reviews from our car dealer reviews community
Leave a review for Mangoletsi
Leave a review

107 reviews from our car dealer reviews community

Leave a review for Mangoletsi
Leave a review
"BEWARE they tell lies "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was told the car we were going to purchase was pristine & had full Mercedes service history when arrived was far from perfect had accident damage to the front refused vehicle & got refunded Connor was main contact now up for sale with no Mercedes service history tell lies all the time there was so much not to be happy about this car only good thing is we managed to get a full refund Beware

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+5 Found this review helpful
"Car repair service and MOt"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well where to start really. This dealership has had my jeep for two months and still the repair has not been completed. I was told the part needed to be sourced which I appreciate can take perhaps up to a week or so with it needing to be shipped but it took well in excess of this for some reason. I have since rung the garage on several occasions for an update (no curtesy calls from them) the last being after my MOT and service was scheduled to be done ( I have since received reminders this is overdue!). I was informed it would be done by early this week and after hearing nothing I again chased them, today, To be told the technician was working on it... Im due to go on Holiday on Friday and so need a car. When I asked politely ( though i was fuming inside) for a courtesy car I was told they had nothing until the 14t of August.... now this is a garage we are talking about. I should add I have paid for the part and work ( via pay assist) so Im stuck. Its too late for me but my advice to anyone, is steer clear ( no pun intended. Shocking. All the gear , no idea.

"No after sales service "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a new electric car. When I got home the was only an 13amp charger and no charger for public charge points. A couple of other small issues. I’ve tried phoning and emailing but after 4 days I’ve had no response. Twice I’ve spoken to staff and they told me the salesman would get back. He didn’t. I tried contacting other options on the answerphone but they too go to ‘leave a message.’ I’ve contacted the CEO and sales manager ( email addresses not difficult to work out). If no response I’ll go to their other profiles on social media. It seems my last option is to go back to the garage and give the car back under the Consumer Rights Act. If you use them then I’d suggest you keep a diary of every attempted contact and if you do speak with anyone then get their names. I would NOT advise anyone to use them.

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"Terrible from start to finish and beyond"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Back in March 2023 I bought a second hand Stelvio from Mangoletsi. I paid in full and arranged to pick it up two weeks later. I live 4h away so planned a full weekend away in Manchester around the collection of the car, this included hotels, tours and hire car to get there. In the evening the day before I was due to collect they called me to state the car was not ready! This resulted in me having to extend my hire car at my cost or lose all the money I had spent on the weekend. Mangoletsi took the approach of a collective shrug of the shoulders, I would get used to this. I wanted to proceed with the purchase as it was the only one available in the colour combo I wanted, They then took another 5 weeks to get the car ready! When I finally got there, what sat before me was a terribly prepared car. Covered in holograms from, incompetent polisher use, The boot button wasn't working, the rear reflector was completely smashed and the rear wheel arch was hanging off. It only had 9 months MOT despite being advertised with 12 months. I only agreed to take the car when they agreed to send me a boot opening button and rear reflector and cover the cost of me having them fitted locally as well as reattaching the rear arch and extending the warranty. It is now July and a full 3 months on from my collection and they have still not sent me the parts and are now also ignoring all emails requesting them. I have bought many cars, from many dealerships and this is hands down the worst experience I have ever had and continue to have. I would 100% advise you look elsewhere.

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+3 Found this review helpful
"Appalling Customer Service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Appalling Customer Service. Zero communication after deposit paid, complete radio silence and now chasing refund of deposit is like banging your head against a brick wall. Terrible.

"AVOID "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

NEVER USE THIS GARAGE AS OK TAKING YOUR CASH BUY AFTER SALES AS SO SO BAD ........MADE ME CRY THE WAY THEY TREATED ME .....I bought a car Nov 22. A part of the seat was missing I was promised it within a week now July nothing after emails and going to dealer in Knutsford and text after text. Call there a few weeks ago again ( this was a good day as I am disabled and some days can't go anywhere) I was struggling with walking with my stick but went the counter. As my message came up this morning on my car to say my service due. 🙄....WHY as I bought the car with 12 mnts service and I only did 3000 miles since November. Three people were trying to talk to me one man took the service book of my and changed the date to June before. Which to me was really bad i also said I had too have brakes and dics after not even 1,000 miles he waved the receipt I was showing him in my face as he took it off me and said we been coned he continued to do this and someone else joined him . With a raised voice what do you want his name was sam I was getting really stressed and thought I was going to faint I asked for a drink of water but was not offered chair by this time I wobbling on my stick to be asked to go too my car so they could check the part for the 10th time.i took the matter to trading standards then still did not respond. PLEASE BE AWARE ALL GOOD TOO LOOK AT UNTILL YOU WANT AFTER CARE AVOID

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+2 Found this review helpful
"Terrible service"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Broke my new car during a routine service, now i have another issue with it and they have had it for 4 weeks - they are not responding to my calls or emails and I have escalated it as high as i can.... I think i will have to go to the ombudsman as i have no idea what is happening or faith in them to sort it out. Shocking service.

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+2 Found this review helpful

Ian Atherton in response to Terrible service

Completely Understand your frustration I posted a negative review also and ultimately had to resort to help from the Ombudsmen, These dealerships need to be held to account. TBH I've not seen a good review! Good luck.

Ian Atherton in response to Terrible service

Completely Understand your frustration I posted a negative review also and ultimately had to resort to help from the Ombudsmen, These dealerships need to be held to account. TBH I've not seen a good review! Good luck.

"Fantastic Place To Buy A Car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have used this dealer for the past year or so with regards to servicing my Alfa Romeo Stelvio. I recently fancied a change and visited the car sales side of the business where i was looked after impeccably by a gentleman called Fraser Cameron. From the test drive, to the part ex deal, to collection of my new car i was looked after every step of the way. I cant recommend Mangoletsi enough for new or used cars.

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+1 Found this review helpful
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"dont bother"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don't trust this dealer !!!!, they do not declare the true condition of their vehicles, having been a long time customer of this dealer and having spent hundred's of thousands of £'s on new and used vehicles from this dealer this clearly counts for nothing, they sold me a used Alfa Giulia knowing full well the engine was faulty, i can prove their service department have been trying to repair the low oil pressure fault it had and have since advertised it without mentioning their previous attempts to fix it. A true disgrace to the motor industry. i will be taking this further. so much for your reply, true to form no matter how many time i email no one replies.

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+3 Found this review helpful
"Great Service From Denise Bithell. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have been extremely satisfied with the overall service I received from Denise from start to finish. She was able to answer all my questions, reassure me during the test drive as I was totally unfamiliar with an automatic gearbox! I love both the Suzuki Swift and the Ignis and Denise patiently listened whilst I compared the two models against my needs. Contacting me after the purchase to make sure I was happy was also much appreciated. Thank you. Great experience.

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Dealership Information

WELCOME TO MANGOLETSI

CAR DEALER IN KNUTSFORD, CHESHIRE.

We, Mangoletsi, are a multi-brand dealership. Home to Alfa Romeo, Jeep, Fiat, Abarth, Suzuki and MG. You can browse all six of these brands at our impressive showroom conveniently located just outside of Knutsford town centre or a five-minute drive from the M6 junction 18 and 19. Alternatively, our team can take care of you remotely and arrange the purchase and nationwide delivery of your next car.

The mission of the Mangoletsi team is to deliver outstanding customer service by creating a transparent and enjoyable experience for all. Mangoletsi benefits from being a privately-owned dealership, enabling a personal approach to fulfilling our customer desires and needs. Satisfying customers nationwide for over 50 years, Mangoletsi offer the very best financial packages on new and used cars across all six of our brands, as well as their servicing and parts. Peruse our website for all our offers on new or used cars and don’t hesitate to give us a call or visit our showroom and enjoy a truly memorable test drive through the Cheshire countryside.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership founded in 1968

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
107 reviews2.6 out of 5 stars — Rated Average
Excellent
36
Very Good
2
Average
7
Poor
26
Terrible
35

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    Contact Information

    Address

    Mangoletsi
    London Road
    Knutsford
    Cheshire West and Chester
    WA16 9NS

    Get in touch

    01565 722899
    http://www.mangoletsi.com

    Opening times
    Mon 08.30 - 18.00
    Tue 08.30 - 18.00
    Wed 08.30 - 18.00
    Thu 08.30 - 18.00
    Fri 08.30 - 18.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    34%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Mangoletsi

    Company Formed: 1968
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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