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Back in March 2023 I bought a second hand Stelvio from Mangoletsi. I paid in full and arranged to pick it up two weeks later. I live 4h away so planned a full weekend away in Manchester around the collection of the car, this included hotels, tours and hire car to get there. In the evening the day before I was due to collect they called me to state the car was not ready! This resulted in me having to extend my hire car at my cost or lose all the money I had spent on the weekend. Mangoletsi took the approach of a collective shrug of the shoulders, I would get used to this. I wanted to proceed with the purchase as it was the only one available in the colour combo I wanted, They then took another 5 weeks to get the car ready! When I finally got there, what sat before me was a terribly prepared car. Covered in holograms from, incompetent polisher use, The boot button wasn't working, the rear reflector was completely smashed and the rear wheel arch was hanging off. It only had 9 months MOT despite being advertised with 12 months. I only agreed to take the car when they agreed to send me a boot opening button and rear reflector and cover the cost of me having them fitted locally as well as reattaching the rear arch and extending the warranty. It is now July and a full 3 months on from my collection and they have still not sent me the parts and are now also ignoring all emails requesting them. I have bought many cars, from many dealerships and this is hands down the worst experience I have ever had and continue to have. I would 100% advise you look elsewhere.
Reviewer has confirmed their email address
Appalling Customer Service. Zero communication after deposit paid, complete radio silence and now chasing refund of deposit is like banging your head against a brick wall. Terrible.
NEVER USE THIS GARAGE AS OK TAKING YOUR CASH BUY AFTER SALES AS SO SO BAD ........MADE ME CRY THE WAY THEY TREATED ME .....I bought a car Nov 22. A part of the seat was missing I was promised it within a week now July nothing after emails and going to dealer in Knutsford and text after text. Call there a few weeks ago again ( this was a good day as I am disabled and some days can't go anywhere) I was struggling with walking with my stick but went the counter. As my message came up this morning on my car to say my service due. 🙄....WHY as I bought the car with 12 mnts service and I only did 3000 miles since November. Three people were trying to talk to me one man took the service book of my and changed the date to June before. Which to me was really bad i also said I had too have brakes and dics after not even 1,000 miles he waved the receipt I was showing him in my face as he took it off me and said we been coned he continued to do this and someone else joined him . With a raised voice what do you want his name was sam I was getting really stressed and thought I was going to faint I asked for a drink of water but was not offered chair by this time I wobbling on my stick to be asked to go too my car so they could check the part for the 10th time.i took the matter to trading standards then still did not respond. PLEASE BE AWARE ALL GOOD TOO LOOK AT UNTILL YOU WANT AFTER CARE AVOID
Reviewer has confirmed their email address
Broke my new car during a routine service, now i have another issue with it and they have had it for 4 weeks - they are not responding to my calls or emails and I have escalated it as high as i can.... I think i will have to go to the ombudsman as i have no idea what is happening or faith in them to sort it out. Shocking service.
Reviewer has confirmed their email address
Ian Atherton in response to Terrible service
Completely Understand your frustration I posted a negative review also and ultimately had to resort to help from the Ombudsmen, These dealerships need to be held to account. TBH I've not seen a good review! Good luck.
Ian Atherton in response to Terrible service
Completely Understand your frustration I posted a negative review also and ultimately had to resort to help from the Ombudsmen, These dealerships need to be held to account. TBH I've not seen a good review! Good luck.
I have used this dealer for the past year or so with regards to servicing my Alfa Romeo Stelvio. I recently fancied a change and visited the car sales side of the business where i was looked after impeccably by a gentleman called Fraser Cameron. From the test drive, to the part ex deal, to collection of my new car i was looked after every step of the way. I cant recommend Mangoletsi enough for new or used cars.
Reviewer has confirmed their email address
Don't trust this dealer !!!!, they do not declare the true condition of their vehicles, having been a long time customer of this dealer and having spent hundred's of thousands of £'s on new and used vehicles from this dealer this clearly counts for nothing, they sold me a used Alfa Giulia knowing full well the engine was faulty, i can prove their service department have been trying to repair the low oil pressure fault it had and have since advertised it without mentioning their previous attempts to fix it. A true disgrace to the motor industry. i will be taking this further. so much for your reply, true to form no matter how many time i email no one replies.
Reviewer has confirmed their email address
I have been extremely satisfied with the overall service I received from Denise from start to finish. She was able to answer all my questions, reassure me during the test drive as I was totally unfamiliar with an automatic gearbox! I love both the Suzuki Swift and the Ignis and Denise patiently listened whilst I compared the two models against my needs. Contacting me after the purchase to make sure I was happy was also much appreciated. Thank you. Great experience.
We visited Mangoletsi, believing we were probably going to end up buying a Range Rover Evoque. Then we met Kevin (Connelly), who works for Mangoletsi, and he very gently persuaded us to think again. We walked away with a Stelvio! Kevin was not pushy, but gently persuasive, and a real gentleman with a nice, wry humour and smile. Highly recommended!!
Reviewer has confirmed their email address
From Purchase through servicing / recalls this dealership has to be the worst I have had the displeasure of dealing with. Sales team managed to get most things wrong with the purchase. Don't even start me on the self important, know it all Service manager and his team! , shocking, must have had over 100 vehicles in my driving life and been to many different dealers but these jokers really are on a different level! wanted to leave zero stars but couldn't
Reviewer has confirmed their email address
My car came in for a repair and I was given a courtesy car (free of charge) Fault fixed (free of charge) car valeted (part of Mangoletsi driver club) Take it and pay for it if its offered. No Issues whatsoever. Great customer care shown by full service team and a note of how professional Arron Johns. I assess customer service NVQ,s at all levels for a living and will use my positive experience at Mangoletsi when I teach how it should be done. Please Mangoletsi, continue to look after my car needs in the future. Merry Christmas.
Reviewer has confirmed their email address
We, Mangoletsi, are a multi-brand dealership. Home to Alfa Romeo, Jeep, Fiat, Abarth, Suzuki and MG. You can browse all six of these brands at our impressive showroom conveniently located just outside of Knutsford town centre or a five-minute drive from the M6 junction 18 and 19. Alternatively, our team can take care of you remotely and arrange the purchase and nationwide delivery of your next car.
The mission of the Mangoletsi team is to deliver outstanding customer service by creating a transparent and enjoyable experience for all. Mangoletsi benefits from being a privately-owned dealership, enabling a personal approach to fulfilling our customer desires and needs. Satisfying customers nationwide for over 50 years, Mangoletsi offer the very best financial packages on new and used cars across all six of our brands, as well as their servicing and parts. Peruse our website for all our offers on new or used cars and don’t hesitate to give us a call or visit our showroom and enjoy a truly memorable test drive through the Cheshire countryside.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership
founded in 1968
| Excellent | 36 | |
| Very Good | 1 | |
| Average | 7 | |
| Poor | 26 | |
| Terrible | 34 |
Mangoletsi
London Road
Knutsford
Cheshire West and Chester
WA16 9NS
| Mon | 08.30 - 18.00 |
| Tue | 08.30 - 18.00 |
| Wed | 08.30 - 18.00 |
| Thu | 08.30 - 18.00 |
| Fri | 08.30 - 18.00 |
| Sat | 09.00 - 17.00 |
| Sun | 11.00 - 17.00 |
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