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Leave a review for Mark Andrews Used Cars

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147 reviews from our car dealer reviews community

Leave a review for Mark Andrews Used Cars
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"PICKED UP MY NEW CAR TODAY GREAT PLACE"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good Morning i just wanted to put a review on here after picking up my new little vauxhall adam ive just got home and i'm surprised i was able to get a car like this after my wife divorced me and left me with nothing but a load of bad debt !!!! (but that's another story). I spoke to Neil the happiest guy on this planet !! (i did not know it was possible to be that happy in a morning) well anyway on Wednesday i sent an application in and received a call off neil who went through all my problems and i have a few !! that were left to me by the dragon of a ex Ccjs and defaults but neil assured me that would not be a problem as these are things he sees and deals with every day, Well he was not wrong as he got me approved before i made the trip down to see him. On site i was welcomed by the reception team and offered a drink as i had travelled just over three hours thanks to the great driving of the people on the m6, Neil took my driving license and other bits and bobs he needed and introduced me to a guy called Steve who was there for my appointment from the finance company. he told me I had a little wait as there was another couple in front of me been served but that was ok as i sat watching the telly. After i had gone through my personal details with Steve he gave Neil all the information which Neil very slowly explained how the credit profile works how enlightening that was finally i could see where i was going wrong well im on my way now to getting rid of my bad debt. Anyway im rambling all in all great car and an absolute pleasure to deal with Neil (if you read this ill be back to see you for my next car cheers mate) kind regards David

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+11 Found this review helpful
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"HIGHLY SUPRISED !!!!"
5 out of 5 stars See
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Vehicle cleanliness
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After reading the reviews to say i was wary would be an understatement but in fact in my experience i never experienced any of the issues shown below. we had to wait awhile but this was due to the finance company requiring additional proofs from us and having to re check another address. we where only shown cars that fitted inside of what we wanted to spend, we did in fact ask about another car on site a honda civic (and this was the biggest shock for us ) we were advised not to buy the car as it would take us above the budget we had set ourselves of £250 a month which for me works out at £62.50 but the guys on site work it out to £57 per week as they work it out over 4.3 weeks, The car came to me valeted and ready to go it did not have a lot of fuel in it but the fuel station is only over the road so no problem at all with that. so overall im extremely happy. we went in on a Saturday and the place was packed and for a company this big to only have 123 reviews and on the face of it they look bad but hey that's the great British public for you.

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+40 Found this review helpful

Mark Andrews from Mark Andrews Used Cars in response to HIGHLY SUPRISED !!!!

Paul , thank you for you review which is greatly appreciated , we hope you enjoy your new car and we look forward to seeing you again in the future. Mark Andrews.

"Great service and happy with car"
4.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Despite all the negative reviews, I just wanted to leave a review to say how happy I was with the whole experience. I was very pleased with the guy who dealt with me (Niall) as he was friendly and very helpful, and I left with a nice little car that I can afford. I would recommend to family and friends who are also in a similar situation as myself.

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+103 Found this review helpful

Mark Andrews from Mark Andrews Used Cars in response to Great service and happy with car

Jenny , thank you for you review which is greatly appreciated , we hope you enjoy your new car and we look forward to seeing you again in the future. Mark Andrews

"Avoid company!!"
1 out of 5 stars See
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So where do I begin ... My 1st vehicle off Mark Andrews Used Cars I had to give back after 2 months of driving around with no tax due to their failure of giving me appropriate paperwork to get taxed and lieing telling me was taxed under them in meanwhile. They then gave me a second vehicle which by the way I didn’t have a choice just got told we have such and such car we will drop it to you (clearly just knew I needed vehicle and gave me worst one they had) then also only came with 7 months mot which I’m pretty sure they have to give with 12 months mot. Anyway after 2 weeks of having It i had to call breakdown out to fix , which discovered vehicle had wrong battery and various other problems. Mark Andrews offered to fix these problems, all they did was put correct battery in car. Never fixed other problems, Not even 8 months after this my car has broken down again and breakdown called out , broken engine due to starvation of oil this has been an ongoing problem from day one of having vehicle I’ve been told by breakdown which makes sense as 1st time I called breakdown out one of the problems was thermostat and this can be part of current engine situation starvation of oil. Now I have contacted mark Andrews and spoke to Dave who to be honest his customer service was appalling. His attitude was that is now over the 6 months warranty now and roadside breakdown can be wrong. He also claimed that they do full vehicle “health checks” before putting for sale, to which I asked for full service history to be told he can’t give me - now I want proof of this so called health check that was done because clearly one wasn’t done before I had vehicle otherwise they would have seen it was wrong battery and seen the oil problems but no. Now I am stuck with a vehicle that I’m paying for that I cannot drive and they don’t care. They lie and give you false information to force you into getting a vehicle and even after you have the vehicle they continue lieing to you. I’ve had countless phone calls with them over the 10months and every time they have been rude and customer service appalling. Been told i will have phone call back to be waiting 2 days nothing so I’ve had to call back this has been throughout the 10months. My advice to anyone thinking of using this company - do not do it, they will force you into signing 3/4/5 years of hell with them and finance. Every vehicle by the sounds of this reviews has been dodgy what they’ve sold. They take no shame, attitude is appalling. I have logged a complaint with finance company who will be trying to get this solved for me I have sent both breakdown reports to them and they will be contacting mark Andrews with this complaint due to them selling me a dodgy vehicle. If this doesn’t get solved I will be taking next steps ie contacting trading standards media etc etc I will fight this to my last breathe as they have sold me a dodgy car and don’t give a hoot!! I have never been so angry , how can they treat people like this and get away with it. AVOID THIS COMPANY!!

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+52 Found this review helpful

Chris bird in response to Avoid company!!

Hi, I had exactly the same problem with them. Car broke down after picking it up. They refused to fix it and told me to take it up with the car finance company. They said they would investigate because they have a duty but they messed me about and sided with Mark andrews. I found out that the car finance company was founded by Mark andrews and they are fraud in together. I took the car back to Mark andrews late at night and posted the keys by recorded delivery with a letter to explain. Now they say I owe the £9000 still. Something needs to be done about them

"Left thousands out of pocket"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My dad brought a car from Mark Andrews Used Cars, the car engine management light came on whilst they drove home... car was then returned multiple times and it turns out when Nissan looked at the car (which my dad paid for), it was found that they had botched the electrics. The manager care once he has your signature and this has left my dad without a car that works and thousands out of pocket!!!! Please avoid these like the plague!!! Look for unsolicited reviews as they have removed all negative ones from their Facebook group and banned all that write them!!!

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+18 Found this review helpful
"how is this place still open"
1 out of 5 stars See
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don't go near these people. The managers a Shark, this is the reason why all his staff treat everyone so bad. because the owner Mark Andrews don't care about the business he just wants the money. I was pushed in to finance and lied to about many small but important details. so upsetting reading all these reviews and how so many people was treated the same as me. lied to, put on the spot to the finance company and told to lie about having a test drive. I was told I had one year warrantee when i signed the papers it went to 6 months and now its three months. The way the manager spoken to me was violent and insulting. i found out i was having to have a tracker fitted to my car after i brought it. i called to check this was right because id not been told that before. the manager said 'of course your having a tracker you don't pay your bills! i was so insulted as he don't know me and i do pay my bills. they lied about my credit score put me on speaker in front of everyone while the sales man was pulling a pen with my 4 year old. the pen broke an cut his finger open. When i called with problems the next day they wasn't interested and was so verbally abusive i was in tears and knew i has made a massive mistake, I had been told they wouldn't go over 29.9 APR yet they did. i wasn't asked if that was ok before they put me on the phone to the finance company and iv never had finance before so wasn't sure what was going on. Please don't go down there alone if your a lady, The manager/owner is violent and made a point of telling me he knows where i live. all his staff are friends or family so don't expect any of them to care, Id never work for a robbing company like that. You can refuse the car within the first 6 months I'm in this process. call and get advice of the ombudsman He needs shutting down

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+34 Found this review helpful

lisa price in response to how is this place still open

had car for 3 weeks no log book so cant drive the car. Brakes was faulty wrong calipers on front disc worn front and back brushes have gone .And a few others things oh and turbo not right either .

"Bad"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

I took the car to have some repairs done that they said they would do for me a week after having the car such as the speakers not working on the drivers side at all, glove box I have to use a screw driver to pull the things back out so it will shut, handles put on the seats so they could be lifted and lowered safely and a couple of other things....they had the car for 8 hours and only managed to screw two handles on to the back seats in 8 hours no other repairs were done and no explanation was given as to what they had done in that time or anything. Even the back tail light on the drivers side was missing the cover and still is now! I've had to replace the battery on it myself as it must of been changed for a second hand one, but I don't think any of the cars are actually checked over by their "qualified technicians" which FYI I only saw one guy doing anything with the cars and the only thing he seemed to do was wash the cars.

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+34 Found this review helpful
"Liars"
1.2 out of 5 stars See
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Took out finance 16 months ago and need to terminate my contract early due to financial situation. Dave at Walsal spoke to me on phone and advised he had spoken to his manager and it has been agreed that i can voluntary terminate my agreement and take another agreement for cheaper come in and c us. I went in 18/11 spoke with syed. Syed confirmed everything has been sorted with my previous car finance company and that i had nothing to pay and Syed confirmed all i needed to do was arrange collection of the car. I drove away with another HP agreement with a different vehicle. I called finance company to arrange collection of the old car and they knew nothing about it. Told me if i wish to VT i need to pay £1062. I called Mark Andrew back and explained and syed said on the phone don't worry he will sort it and call me bk. I'm still waiting for that call bk, despite chasing them numerous times and each time the manager is in a meeting. Stay clear of them they lie and deceive people. I now have 2 HP agreements and 1 car. the finance company for original car still want the full balance 7k and the new Hp company wont terminate my new agreement as over 14 days

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+66 Found this review helpful
"BIGGEST MISTAKE I'VE EVER MADE"
1 out of 5 stars See
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I’ve had nothing but greif with this car since the day I collected it. The car was late every time they said it would be ready and I must have heard 100 different excuses during that time always very sorry and doing everything we can etc but once you finally pick the car up you get zero customer service from them and when you start noticing problems with the car the staff at MA Car Group are no longer friendly or professional but take a far more rude and obnoxious argumentative tone with you in contrast to the false pleasantries before you get the car. There are several problems that should have been sorted before they put the car up for sale but they refuse to do anything about it. I wish I had seen all the reviews before I signed up for anything theres thousands of them all saying they got ripped off it would literally take you a month to read through them all. I’m embarrassed with myself that I entered into any kind of finance agreement through this company without checking them out online first! All the patter the salesmen gave me about market leading warranty and this and that for extra peace of mind was just complete and utter rubbish to get me into a false sense of security so I’d sign the paperwork. The warranty they provide is a complete waste of time they just tell you so you sign there and then without going away to think about it first. I’ve never known any company that treats customers so badly as how MA Car Group have treated me. I’ve tried to complain but its impossible to get a manager on the phone they just fob me off and say someone will call back but this is just more lies. Stay away from MA Car Group altogether unless you want to get swindled the whole situation has left me feeling very disappointed. I put my faith in them when I came to them for a new car they knew how much I needed it for work and they have let me down so badly and they just couldn't care less now they've got my money. I shouldn't be needing to pay anything to get it fixed for problems that were caused by the previous owner but they just do not care. I would never recommend this company to anyone stay well away

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+174 Found this review helpful
"Worst company I’ve ever dealt with"
1 out of 5 stars See
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We have had nothing but problems with this company since we purchased a car off them 3 weeks ago. The sales guys were all smiles and polite when we first walked in but after we signed the contract and realised the car. we wanted to cancel the contract within the 2 week cooling off period and their attitude soon changed. I would advise people who are thinking of going to this company to read the reviews before they make a mistake. Their customer service is absolutely shocking, we’ve had the phone put down on us several times, sales guys arguing with customers in front of other customers and not to mention the dodgy car they sold us. Please think wisely before entering into a contract with these jokers. The sales guy we dealt with asked us to say yes if we were asked whether we’d taken the car on a test drive when we hadn’t! The car we purchased is barely worth £1500 and yet the total cost is £7000. It seems this company thinks that because people have a bad credit rating that we are beneath them and can be treated badly. Avoid at all costs!!

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+184 Found this review helpful
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Dealership Information

Mark Andrews Used Cars is an Independent dealership that is based in Wednesbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Ratings
147 reviews2.9 out of 5 stars — Rated Average
Excellent
65
Very Good
6
Average
1
Poor
14
Terrible
61

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Address

Mark Andrews Used Cars
High Street
Moxley
Wednesbury
West Midlands
WS10 8SD

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http://www.markandrewsusedcars.co.uk

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Dealership Statistics

48%
Would recommend this dealer to family and friends
10%
Percent of reviews responded to by this dealer

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