Im not sure where to start, with Mark Andrews Used Cars, so many issues to mention. Above all their customer service and telephone manner is non existent, Very rude, unprofessional and above all they lie to get you off the phone. I am in the process of reporting this "outfit" to Trading standards as well as the Financial ombudsman. Dont believe the reviews on their website and dont touch them with a bargepole would be my advice. How they justify allowing people to drive away in unroadworthy cars is beyond me. They should be stopped. They seem to think its okay to call someone "worthless" on the phone because we were asking them to put right all the issues with the first car that they promised to do when collected. The second car didn't even make it through one day as again its totally unroadworthy. Ive given up trying to be reasonable.

Spoke to mark Andrew car dealership over the phone numerous times told my partner he had been accepted for finance and to come down to choose any car he wanted in his price range. We sold our car and made a three hour train journey to go and look at the 400 cars they told us they had in stock at their show room. When we arrived we was greeted by a man. We asked him where the 400 cars were and he told us he had sold them all. He then said I can only offer you a choice out of two cars today. Two cars which were 10 years older than the car that we had just sold and far beneath our price range. They told us we needed to bring one months bank statement but when we got there said no you need three. The overall experience was shocking he argued with us over many a thing and was not helpful in the slightest. I wouldn’t recommend this place to my worst enemy.

Massive 10/10 from me,purchased my Citroen Ds3 last week from you guys and I would highly recommend them,kept me updated on a repair alloy that I wanted tidying up and juggled this around for me to collect the day I wanted it,nice full tank of petrol and a full valet not that I will be buying another car for awhile because I love my Ds3,but when I do I will most definitely come and see you,Keep up the good work!massive thumbs up from me

A lady asked on Facebook about the company and I replied check on Google reviews, a couple of people I know have used them and had bad experiances, well they deleted my comment and blocked me from commenting. If you can't take criticism or someone giving general answers your not a good company, there's cars are nice there team are liars to get you into the showrooms as they did with my friend who I was with at the time and then they don't have the car advertised and try sell you a completely different one for example he wanted a range rover that apparently didn't have it the day he went and tried selling him a Mercedes coupe when he said he wanted a range rover. There after care is terrible. I would avoid. See I didn't out that on Facebook as didn't want to sound harsh on there page so I'll put the truth on a real review page.

Despite all the negative reviews, I just wanted to leave a review to say how happy I was with the whole experience. I was very pleased with the guy who dealt with me (Niall) as he was friendly and very helpful, and I left with a nice little car that I can afford. I would recommend to family and friends who are also in a similar situation as myself.

So where do I begin ... My 1st vehicle off Mark Andrews Used Cars I had to give back after 2 months of driving around with no tax due to their failure of giving me appropriate paperwork to get taxed and lieing telling me was taxed under them in meanwhile. They then gave me a second vehicle which by the way I didn’t have a choice just got told we have such and such car we will drop it to you (clearly just knew I needed vehicle and gave me worst one they had) then also only came with 7 months mot which I’m pretty sure they have to give with 12 months mot. Anyway after 2 weeks of having It i had to call breakdown out to fix , which discovered vehicle had wrong battery and various other problems. Mark Andrews offered to fix these problems, all they did was put correct battery in car. Never fixed other problems, Not even 8 months after this my car has broken down again and breakdown called out , broken engine due to starvation of oil this has been an ongoing problem from day one of having vehicle I’ve been told by breakdown which makes sense as 1st time I called breakdown out one of the problems was thermostat and this can be part of current engine situation starvation of oil. Now I have contacted mark Andrews and spoke to Dave who to be honest his customer service was appalling. His attitude was that is now over the 6 months warranty now and roadside breakdown can be wrong. He also claimed that they do full vehicle “health checks” before putting for sale, to which I asked for full service history to be told he can’t give me - now I want proof of this so called health check that was done because clearly one wasn’t done before I had vehicle otherwise they would have seen it was wrong battery and seen the oil problems but no. Now I am stuck with a vehicle that I’m paying for that I cannot drive and they don’t care. They lie and give you false information to force you into getting a vehicle and even after you have the vehicle they continue lieing to you. I’ve had countless phone calls with them over the 10months and every time they have been rude and customer service appalling. Been told i will have phone call back to be waiting 2 days nothing so I’ve had to call back this has been throughout the 10months. My advice to anyone thinking of using this company - do not do it, they will force you into signing 3/4/5 years of hell with them and finance. Every vehicle by the sounds of this reviews has been dodgy what they’ve sold. They take no shame, attitude is appalling. I have logged a complaint with finance company who will be trying to get this solved for me I have sent both breakdown reports to them and they will be contacting mark Andrews with this complaint due to them selling me a dodgy vehicle. If this doesn’t get solved I will be taking next steps ie contacting trading standards media etc etc I will fight this to my last breathe as they have sold me a dodgy car and don’t give a hoot!! I have never been so angry , how can they treat people like this and get away with it. AVOID THIS COMPANY!!

My dad brought a car from Mark Andrews Used Cars, the car engine management light came on whilst they drove home... car was then returned multiple times and it turns out when Nissan looked at the car (which my dad paid for), it was found that they had botched the electrics. The manager care once he has your signature and this has left my dad without a car that works and thousands out of pocket!!!! Please avoid these like the plague!!! Look for unsolicited reviews as they have removed all negative ones from their Facebook group and banned all that write them!!!