Richard L, August 2024
"Spot on dealership"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
There was no surprises or things that weren’t disclosed to me. My friend recommended them to me, as he is a good customer of theirs who has had quite a few vehicles. Everything with the new VW is as expected. Justin was amazing, no pressure, was a really friendly guy and I couldn’t fault him. We did lots of looking but this was one of the better prices in the market. It was clean and all ready for me to take it, as there’s nothing worse than having to spend hours on end waiting at a dealership! Overall a great experience!
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Martin lee sports and prestige from Concept-R in response to Spot on dealership
Hi Richard,
Thank you so much for your fantastic review! We’re delighted to hear that you had a great experience with us and that everything with your new VW met your expectations. It’s wonderful to know that Justin could provide a no-pressure, friendly, and smooth experience for you—he certainly is a valuable part of our team!
We’re also glad to hear that you found our pricing competitive and appreciated our efforts to make the process quick and seamless. We strive to provide every customer with a hassle-free experience, and it’s rewarding to know we hit the mark with you.
Thank you for trusting us with your purchase and for recommending us through your friend. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Enjoy your new VW!
Best regards,
Martin Lee Sports and Prestige Team"
Phil C, July 2024
"Brilliant experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently bought a VW Polo from Martin Lee Group and I am over the moon with the car. More importantly my partner is too, as the car is for her. I dealt with Darren (what a proper nice guy) during the sale and he made the process relaxed and enjoyable. Not always words used when buying a car in my experience. We'd been looking for a couple of weeks and found this absolute peach with ridiculously low milage so went for a look. The car was so well presented it looked like it had come straight from the dealer. Had a great chat, a no pressure test drive and Darren even gave me a complimentary bottle of wine for my partner when I mentioned it was her birthday the following day. Seriously, what else could you ask for? Quality car, quality service and I wouldn't hesitate to recommend these guys to anyone looking to buy their next car. This is what buying a used car should be like everywhere. Keep up the great work guys.
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Martin Lee Sports from Concept-R in response to Brilliant experience
Hi Phil,
Thank you so much for your fantastic review!
We're thrilled to hear that you and your partner are delighted with the VW Polo. It's wonderful to know that Darren provided such a positive and enjoyable buying experience for you. We always aim to make the car-buying process as relaxed and pleasant as possible, so it's great to hear that this was reflected in your visit.
We're also glad you appreciated the little birthday gesture. It’s those small touches that we believe make a difference.
Thank you for your kind words and for recommending us. We hope your partner enjoys her new car, and we look forward to assisting you again in the future.
Best regards,
The Martin Lee Group Team
Wayne L, July 2024
"Thank you"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We are very happy with our purchase so far. Thank you to the team for a great experience. I would rate happily rate them 10 if I could! ⭐
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Martin lee sports and prestige from Concept-R in response to Thank you
Dear Wayne L,
Thank you for your kind words and enthusiastic feedback! We're delighted to hear that you are very happy with your purchase and that you had a great experience with our team.
Your satisfaction is our top priority, and we're thrilled to know that we've met your expectations. Your high praise and virtual 10-star rating mean a lot to us.
If you have any questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Martin Lee Sports and Prestige Team
Harrison, July 2024
"Really good experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Darren was really good and welcoming, with no hidden surprises throughout the process. My Corsa has been completely fine, and it's perfect for my daily commute to work and back, five times a week. Definitely a 5-star experience!
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Martin lee sports and prestige from Concept-R in response to Really good experience
Dear Harrison,
Thank you for sharing your positive experience with us! We're delighted to hear that Darren made you feel welcome and that there were no hidden surprises during the process.
It's great to know that your Corsa has been perfect for your daily commute and that you are satisfied with your purchase. We're thrilled to have earned your 5-star rating.
If you have any questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Martin Lee Sports and Prestige Team
Carole S, July 2024
"My best buy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Recently I visited Martin Lee Sports and Prestige, I think it was on the 28th and I absolutely love the Golf I drove away with. I've driven it a few times since bringing it home, and my twin girls love it, which makes car trips so much easier. It was a really good buy! My partner hasn't driven it yet, but he's noticed the sports mode, and I'm dreading him taking it for a drive! Darren is exactly what you want from a dealership. I hope to see the team again when I'm ready for an upgrade. Highly recommend!
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Martin lee sports and prestige from Concept-R in response to My best buy
Dear Carole S,
Thank you for your delightful feedback! We're thrilled to hear that you love your new Golf and that it has made car trips enjoyable for you and your twin girls.
It's great to know that Darren provided the service you were looking for and that your experience at Martin Lee Sports and Prestige was a positive one. We're sure your partner will enjoy the sports mode when he takes it for a drive!
We appreciate your high recommendation and look forward to seeing you again when you're ready for an upgrade. If you have any questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Martin Lee Sports and Prestige Team
Andrew F, July 2024
"Definitely a 5-star experience ⭐"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything's fine with my Isuzu D-Max and I'm loving it. I've had it for two weeks now and have already put 1000 miles on it. It's perfect for both my shooting gear and my commute to work, it's a great balance for both. The customer service was excellent and the salesman couldn't do enough for me. Overall, it was a very relaxing experience, and it's nice to visit a dealership where the sales team is so cheerful! It was definitely a 5-star experience.
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Martin lee sports and prestige from Concept-R in response to Definitely a 5-star experience ⭐
Dear Andrew F,
Thank you for your fantastic feedback! We're thrilled to hear that you're loving your Isuzu D-Max and that it perfectly suits both your shooting gear and your commute to work.
It's wonderful to know that our customer service met your expectations and that you found the experience relaxing and enjoyable. Our team strives to provide cheerful and supportive service to all our customers, and your positive comments are greatly appreciated.
We're delighted to have earned your 5-star rating and look forward to assisting you in the future. If you have any questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Martin Lee Sports and Prestige Team
Walter, July 2024
"Just a phone call away"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
So far I'm getting on fine with my Audi Q5. I travelled from Leicester, which isn't far from the dealership but it was still worth the trip. Thank you to Justin who has been great, it's good to know he's just a phone call away if I ever need him.
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Martin lee sports and prestige from Concept-R in response to Just a phone call away
Dear Walter,
Thank you for your feedback! We're glad to hear that you're enjoying your Audi Q5 and that the trip from Leicester was worthwhile.
It's great to know that Justin has been helpful and that you feel confident knowing he's just a phone call away if you need any assistance. We strive to ensure our customers feel supported even after they drive away from our dealership.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Martin Lee Sports and Prestige Team
Linda V, July 2024
"Quality cars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Since driving away from my visit at this dealership, I've been really impressed with how everything was handled. Darren was always on hand to help but wasn't using any pressure sales tactics that you tend to get from dealerships. I would happily come back here if I were to get another car. Even my son was impressed with how the car looks, so it's clear they only sell the best quality cars.
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Martin lee sports and prestige from Concept-R in response to Quality cars
Dear Linda V,
Thank you for your wonderful feedback! We're delighted to hear that you were impressed with how everything was handled during your visit to Martin Lee Sports and Prestige.
Darren strives to provide excellent customer service without the pressure tactics, and it's great to know that you appreciated his approach. We're also thrilled to hear that your son is impressed with how the car looks, confirming our commitment to offering only the best quality vehicles.
We look forward to welcoming you back in the future should you decide to get another car. If you have any questions or need assistance, please don't hesitate to reach out.
Best regards,
The Martin Lee Sports and Prestige Team
Ben F, July 2024
"Free bottle of wine"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I've been getting on okay with my Audi A1 for the time I've had it (touch wood). It had 121,000 miles when I got it, and I've put on 200 miles since driving it away. The salesman delivered perfect customer service on the day. He even surprised me with a bottle of wine, which was a nice touch. I honestly can't complain about anything!
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Martin lee sports and prestige from Concept-R in response to Free bottle of wine
Dear Ben F,
Thank you for your wonderful feedback! We're pleased to hear that you're enjoying your Audi A1 and that it's been running smoothly for you.
It's great to know that our salesman delivered perfect customer service and that you appreciated the surprise bottle of wine. We always strive to add those special touches to make our customers' experiences memorable.
If you have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy your Audi A1 and the bottle of wine!
Best regards,
The Martin Lee Sports and Prestige Team
Thomas J, July 2024
"The best sales team"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Darren you have been the best salesman I've delt with in a long time! No matter what time of day it was he was always quick to respond to any messages I had about the car, so I knew I was in good hands. I was offered a test drive upon arrival and from that moment on, everything went smoothly. Easy 5*
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Martin lee sports and prestige from Concept-R in response to The best sales team
Dear Thomas J,
Thank you for your fantastic feedback! We're thrilled to hear that you had such a positive experience with Darren and our team at Martin Lee Sports and Prestige.
Darren takes great pride in providing excellent customer service, and it's wonderful to know that he was able to assist you promptly and effectively. We're glad to hear that everything went smoothly from your test drive onward.
We appreciate your 5-star rating and look forward to assisting you with any future needs. If you have any questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Martin Lee Sports and Prestige Team
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