Mark L, November 2018
"Absolutely terrible company"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Maundrell & Co are an absolutely terrible company, avoid at all costs. I bought a Boxster Steve and David and regretted it from the moment I took delivery of the car. They sold me the car with known faults and forced which forced me to take legal action against them. You have been warned, buyer beware.
+6 Found this review helpful
David Maundrell from Maundrell & Co Ltd in response to Absolutely terrible company
Im sorry to read your negative review, and was surprised to read it some 8 plus years after you purchased your Boxster.
We certainly don't sell cars with known faults and take customer service very seriously. Cars do get issues and we endeavour to sort them out in a timely amicable manner, providing free loan cars for bigger jobs.
On checking our records I can see your car did have a couple of issues inside the warranty period and they were dealt with under warranty, and as far as I was concerned you were happy?
The business has over the years has grown and improved in every department, and we are proud of what we do and the way we treat our customers. We sell 100's of cars a year and are bound to get the odd issue, that said they are a rarity and we have many 1000's of customers with a huge percentage returning time and time again for new vehicles and routine service work.
I would like to extend an invitation to you, that when your next in the area you can pop in and I can personally show you around..... especially our amazing workshops of which we are very proud.
Please give me a call so I can have the opportunity to restore your faith in us.
Regards
David Maundrell
Mark Lothian in response to Absolutely terrible company
No thank you David. If you remember correctly, I had to steal my car back from you and you held my friend hostage in your car park and wouldn't let him leave. If anybody buys a car from you they must be mad. I posted my review 8 years later because that is how long the bad feelings have stayed with me. Just like many of your unsatisfied customers.
Angela B, May 2018
"Excellent service and friendly staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would highly recommend Maundrells to my family and friends. The help I received was excellent from all the very friendly staff. Everything went smoothly from choosing my Porsche to driving it home. I've had my car a month now and I still can't stop smiling :-)
+2 Found this review helpful
Leon Ravenhall from Maundrell & Co Ltd in response to Excellent service and friendly staff
Thank you so much for your kind words, Sorry it has taken so long for a response, we have only just seen these on Car dealer reviews.
Paul B, August 2015
"Maundrell customer wantage"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I absolutely recommend Maundrell and Co, I would go as far to say I would buy from them again, they agreed to sort various bits out with the car with no drama, I was overall very happy.
+2 Found this review helpful
Leon Ravenhall from Maundrell & Co Ltd in response to Maundrell customer wantage
Paul,
We have only recently found car dealer reviews online, We have had a few staff changes since but we are still offering great service.
Thank you for your review
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