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148 reviews from our car dealer reviews community
Leave a review for MB Brent Park
Leave a review

148 reviews from our car dealer reviews community

Leave a review for MB Brent Park
Leave a review
"Jeremy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Loving my new AMG sport E-class very good price and amazing service at MB Brent Park. Appreciate the nice warm coffee you gave me. Thank you to everyone at MB Brent Park.

"khaled"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just purchased my E250 AMG Sport, I had an amazing time at MB Brent throughout all the sales process. I would definitely recommend this used Mercedes dealership to all my friends and family.

"Jo"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We recently purchased a vehicle from this company and pre delivery I cannot fault them. Very helpful and welcoming however the car was delivered at midnight which obviously we couldn't see if there were any faults as it was dark, the who drove the car up said it Had been valleted.The following day we went around the car inside and out and noted the following issues: 1. Muddy footprint on the rear passenger seat 2. 3 missing tyre caps 3. Sticky candy stuck in the centre console 4. Filthy carpets 5. Fingerprints all over the black ash 6. Dusty everywhere 7. Dirty windows inside We spoke to the guys at the dealership firstly to Ahmed who delivered it he was polite and noted down my issues and said he would pass it on and get Merdi to ring me back, this never happened. I then sent an email with pictures and received no correspondence so we rang again and was told they had no record of any correspondence at all regarding this. We then has some work done on the alloys 2 weeks later and was told by the garage we used that we had 2 illegal tyres! My husband rang again as this was the icing on the cake to be told they were fine and just legal on delivery, Ahmed then told my husband to basically stop being so picky!!!! When we work hard to buy nice things and spend £22,000 on a car which was not up to scratch and to then be told to stop moaning is an absolute disgrace. I work for trading standards and this is absolutely not acceptable. Brent Park Ltd are quick to sell you a vehicle but don't expect any aftercare as its non existent and they turn on you. I am sure after reading this they will turn this around however as an employee with trading standard I have always recorded phone calls and printed off emails.

"Mr Miller"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

just bought a ML250 lovely dealership with lovely people, would recommend friends and family

MB Brent Park Ltd from MB Brent Park in response to Mr Miller

Dear Mr Miller, thanks for the great review. We're glad to hear that the sales team were so helpful, we'll pass great feedback on. Please recommend us on to friends and family. Please also like us on Facebook and follow us on Twitter! Happy motoring from everyone at MB Brent Park.

"Lathish"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Beware of this seller. You could see traces from interior trims and out side repainted works. My car was full of scratch on the windows and interior trims. It was so late when I found my car was a taxi driven one. More over the tyres were all fully worn from inside. We never notice this during the buying process. I had to immediately spend a 1000 pounds for the tyres, brake pads and discs. This is with regards to a purchase of an E Class 220, Saloon 2015 plate for £20490 with Reg. LP15FMJ. I tried to resolve this issues with Adam but were very rude. Their after sale is nothing but shouting and rude behaviours. Guys never ever buy any cars from them. I have proof for what ever I claim here. My mobile number is: 07595426825 any one can contact me regarding these comments.

Helen Jones from MB Brent Park in response to Lathish

Dear Lathish, Sorry to see that you have had some trouble with us here at MB Brent Park. With regards to the quality of our cars, as we only retail used cars, there may be cases where there will be interior cosmetic imperfection from previous owners, however the general conditions of our cars are very good. With regards to the previous owner of the car being a private hire company, this is to be expected on your car as it was less than a year and had covered 40,000 miles, Unfortunately, you are incorrect about all saloon cars being private hire cars at MB Brent Park. You were informed before placing down a deposit who the previous owners were on the registration document which was inspected by you before you decided to purchase the car. Again, sorry that you have had problems with MB Brent Park, if we can be of any more assistance, then please do not hesitate to contact me at info@mbbrentpark.co.uk. Thank you for choosing MB Brent Park. Helen Jones MB Brent Park - Customer Service Manager

"maddy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a E250 Amg spec coupe from MB Brent park and amazing service and great people.

Helen Jones from MB Brent Park in response to maddy

Dear Customer Thank you for your wonderful review about MB Brent Park. I am happy to learn that we have been able to meet all your expectations. In the meantime should you require any further assistance please do not hesitate to contact me where I shall be happy to assist you further. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist

"Jenny K"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I called earlier that day to let them know that I was coming down to see one of their lovely SLK models. The staff were lovely, helpful and knowledgeable, and the range of cars they have in their forecourt is quite remarkable. I got a good deal as their prices were very competitive and everyone I dealt with were great. The car I was looking at had a broken mirror case but they were quick to repair this so that I could take it home within a few days. 5 stars from me, I would recommend this amazing showroom to anyone!!

Helen Jones from MB Brent Park in response to Jenny K

Dear Customer Thank you for your wonderful review about MB Brent Park. I am happy to learn that we have been able to meet all your expectations. I am also pleased to learn that your mirror case was dealt with efficiently. In the meantime should you require any further assistance please do not hesitate to contact me where I shall be happy to assist you further. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist

"D Constantinos"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent value for money service by professional staff, I will most definitely be back. As far as the motor trade goes I am always uncertain as to what is the truth. I will certainly look no further than MB Brent Park for all future work on my beauty of an E-Class. Only downside was that it was very busy and I had to wait for 10 minutes but other than that thank you to everyone there!

Helen Jones from MB Brent Park in response to D Constantinos

Dear Customer Thank you for your wonderful review about MB Brent Park. I am happy to learn that we have been able to meet all your expectations. I am also pleased to inform you that MB Brent Park are now actively seeking addition new professional sales staff to join our ever growing company. We hope to see you again in the future, In the meantime should you require any further assistance please do not hesitate to contact me where I shall be happy to assist you further. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist

"Munafiqun"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Buying was not a problem,the after sales is a joke,do not have your service done there because it does not go on the Mercedes Benz website as they claim. Lucky I checked with Mercedes Benz first.

Helen Jones from MB Brent Park in response to Munafiqun

Dear Munafiqun, I am happy to learn that we have been able to meet all your expectations during the sales process. Unfortunately I am unable to agree with you about your comments regarding our service department. I can confirm that aftersales service's done with MB Brent Park are logged onto the Mercedes-Benz digital service network. I am sorry that you were provided with incorrect information regarding this issue. You have not made it clear during your review who had provided you with this information Should you wish to discuss the above matter please do not hesitate Mr Munafiq to call me directly or email me at info@mbbrentpark.co.uk so that I can assist you further. We hope to see you again in the future. Should you also wish to discuss why the aftersales did not meet your exceptions please contact me and I shall be happy to look into it further for you. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist

"Raj Patel"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I walked into MB Brent Park and was greeted by a really lovely member of staff. She immediately welcomed us and asked us if there was something we were looking for in particular. We told her we were interested in the C class to which she offered a seat with her so that we can see what is available. Found the perfect car for my wife with all the extra gadgets inside. We went on the test drive which made us absolutely fall in love with the car. The MB Brent Park Team are enthusiastic and extremely knowledgeable. Explained to us all the features of the car, and really sold it to us. You really want to feel good about a car especially when parting with your money. The team at MB Brent Park really make an effort to help you understand everything that you are signing for and taking out with the car. They also provide excellent after care service and check up on you that you are happy with the car and know how to use all the features. I 100% recommend them. Thank you to MB Brent Park. From a very happy customer

Helen Jones from MB Brent Park in response to Raj Patel

Dear Customer Thank you for your wonderful review about MB Brent Park. I am happy to learn that we have been able to meet all your expectations. I am also pleased to learn that you were able to source the right car for your wife from our wide range of cars. I would also like to thank you for the recommendations. In the meantime should you require any further assistance please do not hesitate to contact me where I shall be happy to assist you further. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist

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Dealership Information

MB Brent Park (formerly known as 14 Saints Automotive) is a used car dealer based in Neasden that specialises in providing top quality Mercedes-Benz cars throughout London, whilst also holding stock of other manufacturers too. 

They are a family owned business that is dedicated to not only ensuring that you have the perfect car but that you can drive away in it as soon as possible.

 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
148 reviews3.8 out of 5 stars — Rated Very Good
Excellent
100
Very Good
2
Average
2
Poor
15
Terrible
29

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  • Contact Information

    Address

    MB Brent Park
    Central Business Centre Great Central Way
    London
    Greater London
    NW10 0UR

    Get in touch

    020 84515444
    http://www.mbbrentpark.co.uk/

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    23%
    Percent of reviews responded to by this dealer

    Additional Information About MB Brent Park

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Registered Name: XXXXXXXXXX
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