I brought my car in for a service after they didn’t do my recall properly, they had to change the knoc sensors and steer rack bolts.. they originally promised me that’s if it’s to do with the recall that I would not b charged for diagnostics or anything to do with the recall and when I went in they charged me for diagnostics and the noc sensor replacement which was originally part if the recall, we agreed a price to get the other work done and months went by and I everytime I rang to check the progress of my car I was told that they have no idea when the parts is going to arrive, I need my car for mobility and decided to make a complaint, upon doing that, the nxt day they said my car was ready, when I went in staff was very rude and when I looked at the invoice I was charged the money agreed even tho they didn’t do all the work agreed.. I went to look at my car which had had a complimentary was or nothing and I noticed my child’s booster seat was also missing, I complained and stressed that the work agreed hadn’t been done but I’m still charged the same price , it looks as if my car was just brought in to make the complaint go away as just a day before I was being told by whoever I spoke to that they have no idea when my car is going to be ready as the part coming from Germany and this had been going on since January but as soon as I complained the car was ready the next day, something just does not seem right.. It’s as if my car was just brought in because of the complaint and they no longer care to do all the work on spite. , I complained n let a Ahmad lbtes know who only went on to lie and tried to tell me the mass air flow sensor is the electrical work done as if I’m stupid, when I let him know it’s not, he then changed it to, oh I said I didn’t want electric work done which is another lie and but still want to charge me for it... they still have my car after 3 months , also MY CHILD’S BOOSTER SEAT HAD BEEN STOLEN out my car and god know what else, I did not receive my complimentary heath check or car wash as usual and when I asked Ahmad why he said I didn’t ask but I didn’t ask last time and it was still done.. it looks as if my car was just brought in to me to make the complaint go away and they’re now being spiteful. I don’t trust that anything had been done to my car as they’ve shown they clearly can’t be trusted. I’m making a complaint to merced Benz and also GOING TO CALLTHE POLICE AND REPORT IT AS MY CHILD’S BOOSTER SEAT HAD BEEN STOLEN FROM MY CAR on top of everything else..twice I had brought my car to Mercedes and twice I had to make a big complaint.. I found Ahmad Ibtes to be a liar and very rude and not a good representative for Mercedes, he needs to be sacked asap.. it’s as if they’ve hooked my car up to the diagnostics computer and removed the warning light and brought the car in to make the complaint go away as just the day before everyone there was telling me they had nodes when my car is going to be ready but as soon as I complained it’s ready the next morning.. something clearly suspicious. The wrk agreed wasn’t carried out but I was still invoiced for the same price, my child booster seat had been stolen, and to add insult to injury, i was been taken for an idiot ontpof everything,, I’m escalating this incident to the motor ombudsman if the complaint department doesn’t sort it out. THE WORST EXPERIENCE EVER FROM MERCEDES. AVOID THIS PLACE AT ALL COSTS.. you just wouldn’t expect this poor level of service from Mercedes or for stuff to get stolen out your car.. I’m very disappointed and it has really affected my daily life not to mention losses suffered. Hopefully the complaint dept will take it seriously and get it sorted so I don’t have to go to the police or escalate it further as I need compensation for my child seat also.. waiting to see