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18 reviews from our car dealer reviews community
Leave a review for Mercedes-Benz Brentford
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18 reviews from our car dealer reviews community

Leave a review for Mercedes-Benz Brentford
Leave a review
"V poor customer service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Appalling customer service. Booked a test drive with dushain at 3pm and was asked to take a seat to wait for him. After 20 minutes of waiting around noone came over to explain he was running late or to apologise. I had to go and ask the guy on reception what was going on, to which he replied that Dushain would be here 'any minute now'.. 10 mins later I was still sat there waiting. After 40 minutes of waiting I had enough and walked out. I didn't receive a phone call from anyone at the brentford branch to apologise for the bad experience or to offer their apologies. Zero customer service, go elsewhere.

"Khaled Rouf and MB Brentford Excellent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car dealerships often get a hard time on reviews - just like to say that the service I received from MB Brentford and specifically from Khaled Rouf was excellent. I enquired into a Mercedes C Class as part of their VIP sales weekend, which was very competitively priced, I placed a deposit and the car was brought down and prepared within the week. Khaled kept me informed constantly, even advising me on traffic conditions prior to arriving at the dealership, which saved me a 20min wait! The Merc was in excellent condition, all as advertised and it hadn't yet been in for its final valet. Unfortunately due to work issues, I ended up needing a manual transmission, as my skill fade due to owning an Automatic was too evident. Khaled was very understanding and within 12hours had already begin the process to refund me my deposit, providing email confirmation. Whilst I didn't end up purchasing a car from them, I certainly would in the future and I would definitely contact Khaled again, he honoured all of his verbal commitments.

"Mrs J Latouche - Review for Rana Awad"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Rana was a very friendly young lady. Made me felt very comfortable when I entered the showroom. Listen to what I wanted to purchase, helped me to make a choice of the vehicle which was purchased. She had a good knowledge and understanding of my situation and my needs. She made me make my decision there and then and I did not need to go back to BMW where I normally purchase my cars. She is a lovely young saleswomen and Mercedes are lucky to have her.

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"WORST AFTER SALES CUSTOMER SERVICES "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy a car from this dealership, after sales customer service is non existent. No one will ring you and they sit behind a stupid messaging service.

"Great experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went to the showroom yesterday (25.10.20) and was assigned to a salesman named Alim. He not only helped me find a car above my expectations and budget, but he was extremely helpful, courteous and professional throughout. My aim was to shop around a few showrooms but I ended up purchasing there and then. Would definitely recommend.

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"A dealer of Idiots"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolute idiots. They don't answer their phone quickly, and you must prepare to wait around 20 minutes to speak with someone. They write down the wrong notes about what needs to be done on the car. The technician does the wrong thing on the car, and at the end you get a shocking summary of work done which you did not ask for. Very stupid....

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"Worst Dealer ever."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We went to buy a brand new GLA. Waited 2.5hrs to be seen having booked a test drive. They did not have a car for road test and sales were very rude! They said you can go to any dealer and they will say same. We are very busy and do not care, we have enough sales coming through the door. Over 20 staff were in back office and nobody to attend to us, except 2.5 hrs later when they said the above. My dad is Disabled and diabetic, which was disregarded. So we went across the road very upset and purchased a very nice BMW X1 for 45k immediately. A great man served us and was very good. A pefect example of People buy from Good people, everyone can buy a car. Believe it or not, we didnt even Test drive it, sitting in the beauty was enough. This garage should be closed down!!! A very upset Family as we planned to buy the GLA for my Dads 70th. God Bless Mercedes Benz. I will be sending my complaint and experience to Germany and everywhere i can to make this known. Very very poor!

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"Ask for money even before a test drive!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Something dodgy going on here. Mercedes Brentford asked for a credit card from a phone call!!! Looks like bait & switch tactics.... poor reflection on the brand

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"Worst Mercedes dealer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mercedes Brentford absolutely rubbish dealer. And employee with surname Virdee is the worst. Don’t know how he still there. Rude, arrogant and belittling. Wouldn’t even give a test drive until we agreed a price for the car. Said why we coming to him if we’ve bought from somewhere else before. Better dealers out there

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"Sold us the wrong "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They don’t know their cars sold us the wrong spec. What a joke Mercedes Brentford.

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Dealership Information

Mercedes Benz in Brentford are a specialised Mercedes Benz dealership offering a variety of sales services from new and approved used cars and vans to fleet and business sales. This Middlesex based Mercedes Benz dealership offers a tailored servicing and repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.

Car Dealer Reviews would love to hear from any previous customers of this Maercedes Benz dealership in Brentford, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
18 reviews2.4 out of 5 stars — Rated Poor
Excellent
6
Very Good
0
Average
1
Poor
0
Terrible
11

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Contact Information

Address

Mercedes-Benz Brentford
Great West Road
Brentford
Greater London
TW8 9AH

Get in touch

020 8560 2151
https://www.mercedes-benzretailgroup.co.uk/mercedes-benz-cars/contact-us/brentford/

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Dealership Statistics

33%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Mercedes-Benz Brentford

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