I came in to look at the electric cars available. I was spotted by the lovely Marjan who showed me the EQA, EQB and EQC and was really helpful. Great customer service.

My experience it’s was so good because I meet Tony Ngoc he is the best dealer,doing a good job and help me with everything. Thanks

I got a car through Kristian and he gave us great and exceptional service. Checks and updates were done on time and car delivered in great condition to Bournemouth. Thank you I highly recommend.

Staff are extremely rude no hello how can we help,they are just giggling and swinging on their chairs go next door to audi

Appalling customer service. Booked a test drive with dushain at 3pm and was asked to take a seat to wait for him. After 20 minutes of waiting around noone came over to explain he was running late or to apologise. I had to go and ask the guy on reception what was going on, to which he replied that Dushain would be here 'any minute now'.. 10 mins later I was still sat there waiting. After 40 minutes of waiting I had enough and walked out. I didn't receive a phone call from anyone at the brentford branch to apologise for the bad experience or to offer their apologies. Zero customer service, go elsewhere.

Car dealerships often get a hard time on reviews - just like to say that the service I received from MB Brentford and specifically from Khaled Rouf was excellent. I enquired into a Mercedes C Class as part of their VIP sales weekend, which was very competitively priced, I placed a deposit and the car was brought down and prepared within the week. Khaled kept me informed constantly, even advising me on traffic conditions prior to arriving at the dealership, which saved me a 20min wait! The Merc was in excellent condition, all as advertised and it hadn't yet been in for its final valet. Unfortunately due to work issues, I ended up needing a manual transmission, as my skill fade due to owning an Automatic was too evident. Khaled was very understanding and within 12hours had already begin the process to refund me my deposit, providing email confirmation. Whilst I didn't end up purchasing a car from them, I certainly would in the future and I would definitely contact Khaled again, he honoured all of his verbal commitments.

Rana was a very friendly young lady. Made me felt very comfortable when I entered the showroom. Listen to what I wanted to purchase, helped me to make a choice of the vehicle which was purchased. She had a good knowledge and understanding of my situation and my needs. She made me make my decision there and then and I did not need to go back to BMW where I normally purchase my cars. She is a lovely young saleswomen and Mercedes are lucky to have her.

Do not buy a car from this dealership, after sales customer service is non existent. No one will ring you and they sit behind a stupid messaging service.

I went to the showroom yesterday (25.10.20) and was assigned to a salesman named Alim. He not only helped me find a car above my expectations and budget, but he was extremely helpful, courteous and professional throughout. My aim was to shop around a few showrooms but I ended up purchasing there and then. Would definitely recommend.

Absolute idiots. They don't answer their phone quickly, and you must prepare to wait around 20 minutes to speak with someone. They write down the wrong notes about what needs to be done on the car. The technician does the wrong thing on the car, and at the end you get a shocking summary of work done which you did not ask for. Very stupid....