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We went to buy a brand new GLA. Waited 2.5hrs to be seen having booked a test drive. They did not have a car for road test and sales were very rude! They said you can go to any dealer and they will say same. We are very busy and do not care, we have enough sales coming through the door. Over 20 staff were in back office and nobody to attend to us, except 2.5 hrs later when they said the above. My dad is Disabled and diabetic, which was disregarded. So we went across the road very upset and purchased a very nice BMW X1 for 45k immediately. A great man served us and was very good. A pefect example of People buy from Good people, everyone can buy a car. Believe it or not, we didnt even Test drive it, sitting in the beauty was enough. This garage should be closed down!!! A very upset Family as we planned to buy the GLA for my Dads 70th. God Bless Mercedes Benz. I will be sending my complaint and experience to Germany and everywhere i can to make this known. Very very poor!
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Something dodgy going on here. Mercedes Brentford asked for a credit card from a phone call!!! Looks like bait & switch tactics.... poor reflection on the brand
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Mercedes Brentford absolutely rubbish dealer. And employee with surname Virdee is the worst. Don’t know how he still there. Rude, arrogant and belittling. Wouldn’t even give a test drive until we agreed a price for the car. Said why we coming to him if we’ve bought from somewhere else before. Better dealers out there
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They don’t know their cars sold us the wrong spec. What a joke Mercedes Brentford.
The absolute worst experience ever in using Mercedes Benz dealerships over the last twenty years. Total liars, Mercedes Brentford demanded £500 to test drive vehicle and then nightmare to get money refunded if you don't like the car. Salesman repeatedly lied and said money was being refunded when it was not. No one ever answers the phone must have spent over twenty pounds making dozens of calls trying to get refund salesman never called back. Not even sure it is legal to charge £500 to test drive vehicle would be interested to find out if other Mercedes Benz dealerships do the same. AVOID Mercedes Brentford like the plague, at best sharp practice and total liars.
Can never get an answer on the phone from Brentford Mercedes, been trying for weeks.
Ben at Brentford Mercedes has provided a good service, very approachable with great knowledge and customer needs understanding, highly recommended.
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Tried to order a part which needed to come from Germany. Would not take payment over the phone to avoid me having to travel twice. Said 'Were not a mail order company, we're not Amazon' Mercedes need to get in the 21st Century. The customer service at Mercedes Brentford is rubbish.
Sales staff at Mercedes Brentford are fantastic but the branch manager is an arrogant.
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Avoid Mercedes Brentford at all costs. Use another dealership if possible. Worst service I've ever received.
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Mercedes Benz in Brentford are a specialised Mercedes Benz dealership offering a variety of sales services from new and approved used cars and vans to fleet and business sales. This Middlesex based Mercedes Benz dealership offers a tailored servicing and repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.
Car Dealer Reviews would love to hear from any previous customers of this Maercedes Benz dealership in Brentford, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Mercedes-Benz Brentford
Great West Road
Brentford
Greater London
TW8 9AH
020 8560 2151
https://www.mercedes-benzretailgroup.co.uk/mercedes-benz-cars/contact-us/brentford/
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