I thought now this Mercedes Benz Colindale is under the Sytner group the customer service would be better. No improvement, still as rubbish as before. Dropped my car off a 8:00am to then be told at 4:30pm they haven't even looked at my car

THE WORSE DELAER I HAVE EVER COME ACROSS, DID NOT SUPPLY THE CHARGER, FAIILED TO MOT THE CAR TWICE, DO NOT ANSWER PHONE, IF YOU HAVE A FAULT TAKES WEEKS TO FIX IT, JUST NOT INTERESTED IN AFTER SALE AT ALL. DON BUY REPEAT DON BUT FROM THIS DEALER.

Had to contact Mercedes Assistance as I hit something on the M25 and the car was was not drivable. I had my son in the car with me and we waited 5 hours for them to arrive and recover the vehicle but they never arrived. I called several times and even spoke to a manager called Shav who was full of apologies but did absolutely nothing to help. He even said they couldn’t find anyone to recover the car. I understood that the Mercedes SOS service would take away all the stress and get things sorted. However, in reality they were worse than useless and provided nothing. In the end I arranged my own recovery service and got the car taken to the dealer at a cost of £180 They actually did call me back to say their drive was 20 mins away but when I asked them to confirm the location they didn’t even know where I was! You couldn’t make it up 😩

I had great customer service from Ikram. From the moment I contacted him to discuss purchasing a Mercedes Benz car he was very helpful in supporting me make the right choice of car. His wealth of experience is very Special indeed. I have bought several cars through Ikram. Thank you for always making the process so easy.

Think twice before buying an electric or hybrid car here. I bought a A250e hybrid for £35000 which has a indicative electric charge of 44miles according to the Mercedes literature. I noted when I picked it up that the charge was only 17miles and I was told to recharge it at home and it would learn my driving. After three trips back over that month because of the low distance I was achieving from a full charge I finally got to speak to an EV technician at Mercedes Colindale who told me the realistic drive distance on a single charge is around 20miles and the magic 44miles is unachievable. When I told them that I didn't want the car and that I felt the car had been misrepresented they offered me £7500 less than what I'd paid a month and 100 miles earlier to part exchange for a full electric. After I threatened this review they then offered me £33000 for the car as a gesture of goodwill as a part exchange. No doubt they will reply and write some positive spin but mark my words they are dishonest and, more to the point, Mercedes are not being truthful about realistic mileage per charge on their vehicles.

terrible service! honestly my car was recalled for seat belt safety issue, I made an appointment back in May and I dropped the car like they asked! they called me to say car part was ordered incorrectly! and after complaining they dropped my car back to me, and I was promised a call back, since then I've called over 6 times to see if the part is back in stock and every time I get promised someone would call me back YET NOT ONE CALLS BACK! this is a safety issue and yet no action is taken from Mercedes side to take this seriously! I'm honestly so fed up of chasing them that I thought leaving a review will get me somewhere!!!

My strongly advise to all the new buyers, do not buy your car from Mercedes Benz collindale branch, management is irresponsible, rude and only focus on selling. After selling for them customer will go to hell. I bought the car from them, given me faulty car. Completely miss-sold me and made my income loss. Didn't provided me courtesy car and nearly 2 weeks no one contacted me to resolve the issue. If you want to save your time and stress. Then go for another dealer. Don't wast your energy and time.

Just phone them today and last week, and all ways after witing in the line more then 25 minutes the line is cut. Even though I talked to them and gave them all my details and they have my phone No' they didn't bother to get back to me.

A big thank you to sally who help me she is the best she understanding and very helpful thank you for your help sorting out my problem you took all my stress away need more Sally's x