I would like thank Ikram who assisted us with motability taking our and helping us through the final process such professionalism and appreciation towards us

I highly recommend the excellent, friendly and courteous service by Sally in the Service Department at Mercedes in Colindale. Thank you.

Very happy with overall service

out of all the cars we had, this is the most terrible one. we have a 5-year-old GLC bought from one of the London dealers (the car was 2 years old when we bought it), which by the way are franchises and not taking any responsibility for the product they sell. the differential was leaking after 2 years from out of the factory and has been replaced after nearly 3 months of the claim plus other minor failures. now the driver seat has torn off from one side to the other exactly on the stitch and have been told by these guys that is not covered by the warranty. it is so shameful for someone like Mercedes to state this and try to charge me nearly £1000 to replace it.

I was tended to by Dino was a very good service. Explained the damage to my car well. Polite and professional I was happy.

Spoke to a lovely lady today that help me with my problems on my car thank you so much Chelsea

Had a problem with the tailgate of my new mercedes car. Sally Beech was so helpful efficient polite and caring. The problem was sorted and I thank her and her team

my sons car has been at collindale gone in with one problem how come back with bigger problem my grandson drives in that car they need to fix it reason why I said to go to Mercedes because paying I a good sum I know I will not have problems this is something happens when you take it to a back street garage I will be seeing them tomorrow

I arranged to see a car with MB Collindale, which they confirmed the car was available a total of 4 times, over email and phone. I took the afternoon of work and travelled over an hour see the car, as arranged. When I arrived they even confirmed it was being made ready by the workshop, only then to tell me 20 mins later that the car is longer available as a staff member reserved it that morning. If the car was reserved, why then are MB Collindale arranging an appointment with me to see it ? A complete cock up on their part you would say, but its not how they saw it. Speaking to both the salesman and the manager, apparently it was my fault for not reserving it. Unbelievable! Suffice to say, I will not be using MB Collindale again!

Since purchasing my car, I have always relied on Mercedes in Colindale for all my needs. However, their service has consistently been disappointing. I constantly have to follow up with them to get updates on my car, and during my last visit for an MOT, I was deeply upset. It was a rainy day and when I went to collect my car, I found it wet inside with no protective measures taken. Additionally, they had disconnected my traffic camera and failed to reconnect it after the service. Unfortunately, I didn't realize this until a few days later when I had to pick up my dad. This situation could have put me at risk in the event of an accident, as I wouldn't have been able to provide any evidence with my traffic camera turned off. Furthermore, when I called my advisor to inquire about the total cost of the service, as I was unsure if I would be able to collect the car myself, I was given a price over the phone which turned out to be an additional £100. When I questioned some of the charges on my receipt, my advisor couldn't provide a satisfactory explanation and had to seek clarification from the office. Clearly, their prices do not align with the level of service they provide.