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24 reviews from our car dealer reviews community
Leave a review for Mercedes Benz Colindale
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24 reviews from our car dealer reviews community

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"Terrible Customer Service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I put my car in for a service and MOT, my car is 3 years old and I have never had a failed MOT on a nearly new car before and considering it’s under warranty and extended warranty. Anyway, I told them to fix the issue, which they did. They called me to say my car was ready for collection, I got there 30 minutes later to collect it. A few people were waiting and being served, I gave them my card with all the details of my car and they drove it out to the front a few minutes later. One of the customer service people said they should be printing out my invoice shortly, but there was only 1 person in the office, unbelievable. I waited for 45 minutes to receive my invoice, about 3 other people who came after collected their vehicles before I did, I was not happy at all. I told them I was in a hurry to collect my daughter, and they intentionally decided to make me last on the list. I need to change my car as it is 3 years old, I’m seriously thinking of not getting another Mercedes. If I do, I will go to another dealership, because this dealership is both sexist and racist, never again will I visit this place. If I was you, try Temple Fortune or Milton Keynes, definitely not Colindale. I even feel like writing a complaint the CEO or Director of Mercedes UK, to inform them the shoddy service they are offering.

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"Professional & Friendly service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a C220d AMG line car from Mercedes recently and all done over the phone/ WhatsApp/ email with no hassle at all. The price I was quoted was the best available on the market and all my questions were promptly answered by Mr Mohammed Iqbal. At every stage of the purchase was completed by email and I was not put under pressure any stage. On the day I collected the car he was very professional and courteous and patiently explained everything about the car. My free 7 day insurance was also arranged promptly within 15 minutes. Highly recommend Mercedes Colindale!

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"Diabolical service . "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Worst ever service for any make of car .They took my car for a joy ride .They’re so stupid they didn’t even realise the car has a tracker on it showing everything. The wheel surrounds were damaged and they even refused to let us view the pre service video. The car was returned filthy inside and out .Unfortunately my car was recalled by the maker so we had to use Colindale. In spite of numerous attempts to speak to anyone my phone calls are never returned.

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"Warning, Do not use Mercedes Colindale"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Totally useless aftersales service, I returned my car to Mercedes Colindale several times, while it was still under their used car warranty for them to rectify a fault, each time they returned the car back to me saying that they can't find the fault and if they can't find the fault, they are unable to fix it. Was it because the car was still under used car warranty and they didn't want to repair the fault or can they genuinely not find faults with faulty cars that they sell? Dropping the car for it's annual service is also a hassle, with long very waiting time, especially when collecting the car and incorrect paper work.

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"A waste of time"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was to give 0 star but it was not possible .worst dealer branch, worst service I have ever experience, It is not acceptable for a company like Mercedes Benz to act ill-mannered and unprofessional. you are paying for a service and you do not expect to be treated unfairly. Just waste of time and improper front desk service. I had my car for diagnose at this branch which is my mistake Unprofessional staff they are rude and not sorted out which need to be done.

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"DO NOT GO TO COLINDALE MERCEDES"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My Mercedes went in for repair on the motor spray for my wipers. My car was dropped back on the same day and my wipers completely stopped working front and back! Bearing in mind both were working just fine before it was taken. They did not bother to top up the wiper liquid even though this was full when handed in and my car came back filthy ! Extremely disappointed to say the least, the driver was not able to assist me and referred us back to Mercedes ! For such an expensive car you would expect the repairs to be carried out and then some, this is not the first time customer service at the Colindale Mercedes has been terrible ! DO NOT TAKE YOUR MERCEDES HERE

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"Unprofessional staff "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had my car service this branch which is my mistake Unprofessional staff they are rude and not sorted out which need to be done Add blue 85 percent They dont clean my car every where supervisor which name is debora she dont know to be nice to customer i dont recommend this branch even buy one stick for get about to buy car or make service your car

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"Bad service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited a few months ago to see a GLA as my Mercedes lease was coming to an end. When I arrived the cars that are supposed to be sanitised had another on the spot sales customer there even though I had booked. Took the car for a test drive and it had clearly been smoked in. A few months later having my service and MOT done here - I brought the car here at 8am and they didn’t open the gates for 10 minutes. Then no contact all day, I was calling from 2pm and nothing. Then I got an email to say they do not have my number and quoting a price for 2 tyre replacements - CRAZY PRICES! Replied and nothing, called HQ and nothing.. they return my call at 4pm and say to collect at 5pm.. I decided to fail the MOT, go to my own garage and then come back to get the MOT signed off.. sat here for over 30 mins waiting for my car and an email to make a payment which is not coming.. staff are RUDE, a lot of people waiting around.. RIDICULOUS!!

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"Appalling service from mercedes Colindal"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Appalling service from the customer service department have bought a new used car from there. Had a glow plug warning light the minute I left from Showroom. Been back from the 1st prepaid service they replaced 1glow plug than the glow plug light light came back 2 weeks later. Now asking for £120.00 Diagonstic fee to look into it. We bought 4 cars in that month.

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"Very bad service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Seems like being in the dealership you westing theyr time. Staff very rude.very poor organisation.I Will never go back in that place .

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Dealership Information

Mercedes Benz in Colindale are a specialised Mercedes Benz dealership offering a variety of sales services from new and approved used cars and vans to fleet and business sales. This particualr Greater London based Mercedes Benz dealership offers tailored servicing, and repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.

Car Dealer Reviews would love to hear from any previous customers of this particular Mercedes Benz dealership in Colindale, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
24 reviews1.7 out of 5 stars — Rated Poor
Excellent
3
Very Good
0
Average
1
Poor
6
Terrible
14

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Contact Information

Address

Mercedes Benz Colindale
403 Edgware Road
London
Greater London
NW9 0HX

Get in touch

020 8205 1212
https://www.mercedes-benzretailgroup.co.uk/mercedes-benz-cars/contact-us/colindale/

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Dealership Statistics

12%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Mercedes Benz Colindale

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