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Worst ever service for any make of car .They took my car for a joy ride .They’re so stupid they didn’t even realise the car has a tracker on it showing everything. The wheel surrounds were damaged and they even refused to let us view the pre service video. The car was returned filthy inside and out .Unfortunately my car was recalled by the maker so we had to use Colindale. In spite of numerous attempts to speak to anyone my phone calls are never returned.
Totally useless aftersales service, I returned my car to Mercedes Colindale several times, while it was still under their used car warranty for them to rectify a fault, each time they returned the car back to me saying that they can't find the fault and if they can't find the fault, they are unable to fix it. Was it because the car was still under used car warranty and they didn't want to repair the fault or can they genuinely not find faults with faulty cars that they sell? Dropping the car for it's annual service is also a hassle, with long very waiting time, especially when collecting the car and incorrect paper work.
I was to give 0 star but it was not possible .worst dealer branch, worst service I have ever experience, It is not acceptable for a company like Mercedes Benz to act ill-mannered and unprofessional. you are paying for a service and you do not expect to be treated unfairly. Just waste of time and improper front desk service. I had my car for diagnose at this branch which is my mistake Unprofessional staff they are rude and not sorted out which need to be done.
My Mercedes went in for repair on the motor spray for my wipers. My car was dropped back on the same day and my wipers completely stopped working front and back! Bearing in mind both were working just fine before it was taken. They did not bother to top up the wiper liquid even though this was full when handed in and my car came back filthy ! Extremely disappointed to say the least, the driver was not able to assist me and referred us back to Mercedes ! For such an expensive car you would expect the repairs to be carried out and then some, this is not the first time customer service at the Colindale Mercedes has been terrible ! DO NOT TAKE YOUR MERCEDES HERE
I had my car service this branch which is my mistake Unprofessional staff they are rude and not sorted out which need to be done Add blue 85 percent They dont clean my car every where supervisor which name is debora she dont know to be nice to customer i dont recommend this branch even buy one stick for get about to buy car or make service your car
Visited a few months ago to see a GLA as my Mercedes lease was coming to an end. When I arrived the cars that are supposed to be sanitised had another on the spot sales customer there even though I had booked. Took the car for a test drive and it had clearly been smoked in. A few months later having my service and MOT done here - I brought the car here at 8am and they didn’t open the gates for 10 minutes. Then no contact all day, I was calling from 2pm and nothing. Then I got an email to say they do not have my number and quoting a price for 2 tyre replacements - CRAZY PRICES! Replied and nothing, called HQ and nothing.. they return my call at 4pm and say to collect at 5pm.. I decided to fail the MOT, go to my own garage and then come back to get the MOT signed off.. sat here for over 30 mins waiting for my car and an email to make a payment which is not coming.. staff are RUDE, a lot of people waiting around.. RIDICULOUS!!
Appalling service from the customer service department have bought a new used car from there. Had a glow plug warning light the minute I left from Showroom. Been back from the 1st prepaid service they replaced 1glow plug than the glow plug light light came back 2 weeks later. Now asking for £120.00 Diagonstic fee to look into it. We bought 4 cars in that month.
Seems like being in the dealership you westing theyr time. Staff very rude.very poor organisation.I Will never go back in that place .
I WAS TREATED LIKE CRAP AT MERCEDES COLLINDALE I very strongly advice not to go to this showroom and to especially avoid the sales person called Juiel Miah. This person and the showroom is the worst I’ve come across to date. Roughly around April/May I found a Mercedes 200d I was interested in purchasing Registration KO67 KLZ. Having made serval enquires about the car I was finally put through to an extremely nasty sales person of the name Juiel Miah. Over the COVID period I final came to a decision that I was interested in buying so it was put aside for me till they were able open for business on 1 June. On opening for business I made contact with Juiel Miah explaining that I was still interested in the vehicle and would he drive the car over to me to test drive as earlier planned, he said this would not be possible as the guide lines for customers viewing the car has changed due to the Covid 19 so I would need to make my way down to there Colindale showroom to view the vehicle. I then proceeded to request for video the vehicle to be sent to me in response all I was sent were a sent shoddy photo and video of the car showing the car in an extremely very dirty state seen as attached. I was further given an appointment to test drive the car on the 9 June 2020. Come the 9 June 2020 I was about to leave only to receive a flash call from Juiel Miah in which I was the one to call back. On getting through he asked me where I was and he would have to cancel my appointment as the car had a spear part missing from it and I would need to wait another hour before he could call me back. This person seemed so unconcerned, there was no effort to forewarn me a day or two days before that the car would go into any repair, I had waited a good week for the appointment in which the car should have been prepared for my viewing. I was so annoyed I sent him a WhatsApp message saying I longer wanted his attendance anymore should I continue to deal with him I will no longer purchase the car. I was so annoyed I called and requested to speak with the manager who eventually explained that due to the COVID-19 they were having difficulty with parts being delivered and they would rebook me for 13 June 2020 promising to have the car cleaned and Covid 19 ready and hopefully I would finally purchase the car. To cut a long story short come the 13th June 2020 I took a cab from place to take the test the drive of the car. After waiting a few minutes this Juiel Miah came greeted me and took me to the car, it was to my utter dismay and horror to see the car as shown in the pictures with the bird muck on the roof of the car, the car hadn’t been cleaned it was in an extremely dirty state. I must say I did take the car for a test drive which looking back now I shouldn’t never have done that but on second thoughts it’s a good thing that I did as thinking now the car hadn’t even been prepared for Covid 19. I drove the car back, I was so upset. I vehemently complained to this Juiel Miah as to why would the car be in such a disgusting condition knowing fully well that I had been waiting for so long to view the vehicle all I got from this nasty person was ‘so am I buying the car or not’ in which I replied with a very big NO. I further made complaints of my treatment to a senior staff member only for that person to take the side of Juiel Miah with no consideration of my time and cab expense I had taken and spent. So follow buyers avoid Mercedes Collindale like a plague. I will never go there again and now I’ve debeen put off from buying any Mercedes a this is my second bad experience.
Hi All, Just wanted to write about my experience with MB of Colindale: I had booked my car LN16*** due for a recall on January 2020, when I got there after long delays in finding my booking I was told that the loan car was not available (when I had already asked for it and had a confirmation)! I waisted over a hour journey time and another hour at the dealer for no reason whatsoever. I then booked with him personally to get my car booked again on March 23/03! On the 23/03 I called in around 12pm to see if it was still ok to get my car done and get a loan car! I was advised by Chris that loan car is ready and I can drop car early if I wish to! I got there after 2 hours to be told again that they not loaning cars and if I wanted I can leave my car for work to be carried out! My question is why wouldn’t they let me know before that this is the situation and not waste my 2hours again. I was very unhappy but dealer didn’t care about it or they tried to offer me a cab journey if I left the car. I refused again to leave my car without having a loan car which is the least I can ask due to it being a re call and nothing my fault. Still after 4 hours waisted and no apology from the dealer nothing has been sorted. Another issue is with the long waiting times before you get connected to book the service. At least 30min every time which I think is ridiculous.
Mercedes Benz in Colindale are a specialised Mercedes Benz dealership offering a variety of sales services from new and approved used cars and vans to fleet and business sales. This particualr Greater London based Mercedes Benz dealership offers tailored servicing, and repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.
Car Dealer Reviews would love to hear from any previous customers of this particular Mercedes Benz dealership in Colindale, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Manufacturers: Sells a variety of makes and models
Mercedes Benz Colindale
403 Edgware Road
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