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47 reviews from our car dealer reviews community
Leave a review for Mercedes Benz Colindale
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47 reviews from our car dealer reviews community

Leave a review for Mercedes Benz Colindale
Leave a review
"Keep up the amazing level of service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As always this branch has been the best in all my after sales services that I’ve received since I bought my car in 2018. They have been excellent and helpful in trying to accommodate all my needs. Especially now in my last visit I had a lot of complications and issues in my private life and my case handler (Chemaine) took all that into consideration and delivered an exceptional customer support and customer service I can’t thank her enough and if possible in my future visit I would love to be able to deal with her again. All the very best to you all team and keep up the amazing work and level of service as expected from Mercedes Benz.

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"Great Service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I met with Mr James, he very friendly helpful a nd explain everything in detail.

"This place is a joke."
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had to repost this review again as it was deleted by Mercedes Colindale. Not even worth 1 Star and do not understand how this dealer ship is managed. Before you forward me the email of the branch manager, I have already emailed him (Dean) the full email trail of my complaint. I booked my car (about 22000 miles done) as I am on service plan and this is the third/fourth service at Mercedes. The tyre pressures were reduced whilst in service as I received notification on My Mercedes app. They tried to get further money for parts that did not require changing as well. See the last email sent to the after sales manager who has taken this matter lightly and chose to ignore the complaint, never investigating this thoroughly. Good Morning James, Thank you for your reply. I still await a written explanation to our discussion regarding the tyre pressures and your response yesterday on the phone. Please provide copy of recording of our phone call in case this issue needs to be escalated further as I have explained to you that your reasoning is not acceptable as it can not be an error since both tyres had been deflated to 195kPa (which is not the recommended pressures of the A200) and the pressure not filled back when the car was collected. As explained, you also did not know about the other issues I had raised before our phone conversation even though I had asked all the issues be looked into before you spoke to me. With regards to the phone call recording provided, you have also have had a chance to listen too. Following is what I have picked up and correct me if my understand is wrong so we can have this investigated: 1)Pads - MOT Failure, but you still have about about 1000 miles? I am sure, being a Mercedes dealership manager, you are intelligent enough to understand what this means. I await your reply. 2) Discs - Preety Badly Worn but you still have about you still have about 1000 miles? I am sure, being a dealership manager, you are intelligent enough to understand what this means and to a customer it would mean critial. I await your reply. 3) Hard Pressed to get the pads and discs done the same afternoon or Friday. I'm I wrong in saying and considering the above point, this was a pressure tactic for a customer to get the pads and discs changed by putting them in a worrying situation when there was no need for this to be changed? 4) Cost would be just over £1000 but can get it done around £950 (price quoted on VHC is around £873) . Again, by offering a discount, you would agree that this price was initially inflated and a discount offered is another pressure tactic for a customer to get the pads and discs changed by offering to get this done at reduced price when there was no need to get this changed? I can not see how you will not be in a position to agree that things have gone wrong and unnecessary sales tactics have been used to get more money out of a customer when there was no need to carry out the changes. If you are not in position to answer the above or provide a solution to put things right, I ask again that you provide me with the email address of the CEO of Sytner (which I will be able to easily find if you do not provide this) as I strongly feel that the above issues need to be brought to the attention of Mercedes UK & Germany as I may not be the only customer that has faced such an issue. I await your reply by end of business day Friday 1 Dec. 2023.

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"Highly Recommended!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Working with George Calota, a professional who knows the car business very well, the entire purchase was an absolute pleasure, kept me informed with high profesionalism, I would definitely recommend him. The buying process of my Mercedes A35 AMG it was simple and quick. Overall my experience purchasing a car from Mercedes Benz Colindale was excellent. Keep up the good work!

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"Good customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went in to look at an electric smart forfour and was given very good service from Mamadou. He was very informative and gave helpful & honest advice. Would recommend seeing him if you’re looking to purchase a car

"Mileage discrepancy in verified used car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a verified used car from Colindale Mercedes in 2018 by paying a premium. I trusted the brand and their checks. 5 years later, when I tried to sell the car, it was found out that there were multiple mileage discrepancies before 2018. I contacted them more than 3 months ago and still waiting for a resolution. They are just ignoring and wasting my time. I am stuck with the car as I am not able to sell it because of mileage discrepancy. I truly regret trusting them :(

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"I had car service in "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had very good service from the service department. The gentleman called Matt was amazing communicator and understood the problem had with the car. Full investigation very repair job was excellent. Updated me in good time sorted me to go back to work. Very good understanding of our needs to go back to work was amazing.

"Dishonest and arrogant "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Appalling service from Muhammed Jack today, will be making a complaint to MBUK avoid this Sytner branch like the plague

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"Purchasing "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mr Ikram Khan is very helpful. Good service. Many thanks

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+1 Found this review helpful
"Service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I thought now this Mercedes Benz Colindale is under the Sytner group the customer service would be better. No improvement, still as rubbish as before. Dropped my car off a 8:00am to then be told at 4:30pm they haven't even looked at my car

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Dealership Information

Mercedes Benz in Colindale are a specialised Mercedes Benz dealership offering a variety of sales services from new and approved used cars and vans to fleet and business sales. This particualr Greater London based Mercedes Benz dealership offers tailored servicing, and repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.

Car Dealer Reviews would love to hear from any previous customers of this particular Mercedes Benz dealership in Colindale, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
47 reviews2.2 out of 5 stars — Rated Poor
Excellent
13
Very Good
0
Average
1
Poor
7
Terrible
26

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  • Contact Information

    Address

    Mercedes Benz Colindale
    403 Edgware Road
    London
    Greater London
    NW9 0HX

    Get in touch

    020 8205 1212
    https://www.mercedes-benzretailgroup.co.uk/mercedes-benz-cars/contact-us/colindale/

    Opening times

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    Dealership Statistics

    27%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Mercedes Benz Colindale

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