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14 reviews from our car dealer reviews community
Leave a review for Mercedes Benz Croydon
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14 reviews from our car dealer reviews community

Leave a review for Mercedes Benz Croydon
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"Excellence Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Picked up a new car, services and after sells sevices provided by the sales team and particularly Mr Harry Satkunarajah was excellence and outstanding qualities. I am please.

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"🚨AVOID AVOID AVOID🚨"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a part for my Mercedes. Parts dept. said return if not used. So we returned it. Being given the run around, told I’d have to talk to manager. Manager never called me back. They refused to put me through to parts saying “you’ve already been told” Emails not answered. No refund.No contact. What a con. DONT BY ANY PARTS FROM MERCEDES CROYDON, THEY’ll KEEP YUR MONEY!!

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"Exceptional Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Picked up my sons new car today and really pleased with it but in particular I want to recognise the exceptional service of Fardeen Lakhani - nothing was too much trouble for him - very organised - did what he said he would and a great communicator . He made the process very straightforward.

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"awful service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brand new car from them .. leather seat stitching came undone - still waiting on replacement 9 month on!!!.. got a recall for fault rear seatbelts - they did not confirm dates for recall and when i chased was told sorry no replacement car for you while we fix this . we have kids in the back with faulty seat belts !!!! Appalling service and after care ... non existent . they NEVER call back , No department seem to know what the other is doing. WE switched from Range rover to mercedes because Range rover after care was shocking .. This is worse!!

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"Shocking service "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely shocking and disgusting. Sold a absolute pack of lies to get the sell. I purchased a so-called used and approved Mercedes! Absolute rubbish I've had it 8 weeks and it's been back twice. I have videos of the problem but yet every time the car goes in I'm told there's nothing wrong with it. I've never dealt with such unprofessional people, I would strongly advise not using this dealership

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"Great Service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Habib Khan was excellent. I bought my second Mercedes from him. He could do no more to help me. He is an asset to Mercedes-Benz Croydon.

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"Great service as always "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fardeen gave a wonderful service and kept me informed on the process of the sale throughout. If I had a question Fardeen clarified with expertise and pace.

"New Car Purchase"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to congratulate the whole team at Croydon, with a special mention to my Sales Contact Fardeen. He was very professional and helpful, I took delivery today. Only issue was the music playing in the Showroom. The speaker was above the desk and with the screen for Covid protection between myself and Fardeen it become very hard to hear him... Still didn't affect the professionalisms. Thank you once again

"can't be bothered to answer phone"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have called Mercedes Croydon three times now to enquire about a specific car on their website. Each time after going through the menu of options to get to sales, after another wait, I have been advised I will have to hold for approx 10 minutes before my call is answered. Goodbye Mercedes Croydon.

"Excellent service at Mercedes-Benz CRO"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fardeen Lakhani gave us a fantastic service from enquiry to the final purchase of the car. He kept us update all the way through and we love our smart car for four electric. The dealership staff are very welcoming and helpful.

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Dealership Information

Mercedes Benz in Croydon are a specialised Mercedes Benz dealership offering a variety of sales services from new and approved used cars and vans to fleet and business sales. This particular Greater London based Mercedes Benz dealership offers tailored servicing, and repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.

Car Dealer Reviews would love to hear from any previous customers of this Mercedes Benz branch in Croydon, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
14 reviews3.5 out of 5 stars — Rated Average
Excellent
8
Very Good
0
Average
0
Poor
4
Terrible
2

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Contact Information

Address

Mercedes Benz Croydon
76-78 Purley Way
Croydon
Greater London
CR0 3JP

Get in touch

020 8665 4540
https://www.mercedes-benzretailgroup.co.uk/mercedes-benz-cars/contact-us/croydon/

Opening times

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Dealership Statistics

50%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Mercedes Benz Croydon

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