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21 reviews from our car dealer reviews community
Leave a review for Mercedes Benz Croydon
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21 reviews from our car dealer reviews community

Leave a review for Mercedes Benz Croydon
Leave a review
"Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked an appointment on 8th of September to get a Service Plan for my car. Gentleman took my details including my bank card information and we settled on 2 year plan for £40 a month. He did say it will take a while to activate. Now, 4 months later (December), I have checked my account again - still nothing getting paid for that plan. I have decided to go to the same dealer and to my surprise they have told me that my plan was never registered, nobody with this description is working there and the details he has taken is nowhere to be found. I have asked to setup this plan again and been told I have to pay £44 a month now... To sum it up: 1) You have used some temporary worked to take my details and now I am overpaying because of this incompetence 2) You have taken and lost my data with my CC information!

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"Deposit not refunded "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Never buy anything from them . If your finance get declined they will hold all your deposit. As they are holding my £500 deposit and it’s been a month they don’t replying to my queries .I am gona contact Mercedes Benz headquarters to get this resolved .

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"Terrible Customer Service.Absolute Scam"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I dont know where to begin but please do not visit this place, a bunch of cowboy employees. They take money off people and delay services.. they lie and cheat and inflate prices. I will never go there again

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"***AVOID THIS DEALERSHIP***"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID THIS DEALERSHIP. I purchased a 2020 CLA35 AMG Mercedes from here in January 2021. Warranty expired end of March 2023 and in June 2023 (after work for a recall at my local Mercedes dealership) the vehicle now needs a major engine rebuild (cylinder misfire). I was never given an option for an extended warranty so that route is not available. The costs will be thousands to fix and when I approached this dealership I brought it from to help contribute towards the repair (advise from Motor Ombudsman) the Manager’s response was ‘cars are unpredictable’. The vehicle is only just over 3 years old and only done 33k miles with a Full Service History. I have been told by multiple Mercedes technicians that this engine has a known fault with the valves (which have now been modified) but they are still refusing to help. The person I also dealt originally and brought the car from agreed that it’s unfair but it’s ‘above her paid grade’. My recommendation to anyone with the same model engine is to get it looked at while it’s in warranty to save you being out of pocket.

"Mercedes Croydon is the worst car dealer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don’t ever get anything done at Mercedes Croydon! My car was booked in for a recall regarding air bag, they should have looked after me ! But noooo…… I was chasing them up and paid for Uber to drop and pick car… just because of an airbag recall. I could have died if I was in accident !

"Great Service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A big thank you to Harry Satkunarajah, he was of great help what a wonderful gentleman he was, excellent work

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"Excellent Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thank you Harry Satkunarajah for your support and the quality service. I love everything about the car. You gave me a 5 star service.

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"Excellence Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Picked up a new car, services and after sells sevices provided by the sales team and particularly Mr Harry Satkunarajah was excellence and outstanding qualities. I am please.

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"🚨AVOID AVOID AVOID🚨"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a part for my Mercedes. Parts dept. said return if not used. So we returned it. Being given the run around, told I’d have to talk to manager. Manager never called me back. They refused to put me through to parts saying “you’ve already been told” Emails not answered. No refund.No contact. What a con. DONT BY ANY PARTS FROM MERCEDES CROYDON, THEY’ll KEEP YUR MONEY!!

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"Exceptional Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Picked up my sons new car today and really pleased with it but in particular I want to recognise the exceptional service of Fardeen Lakhani - nothing was too much trouble for him - very organised - did what he said he would and a great communicator . He made the process very straightforward.

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Dealership Information

Mercedes Benz in Croydon are a specialised Mercedes Benz dealership offering a variety of sales services from new and approved used cars and vans to fleet and business sales. This particular Greater London based Mercedes Benz dealership offers tailored servicing, and repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.

Car Dealer Reviews would love to hear from any previous customers of this Mercedes Benz branch in Croydon, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
21 reviews3 out of 5 stars — Rated Average
Excellent
10
Very Good
0
Average
0
Poor
4
Terrible
7

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  • Contact Information

    Address

    Mercedes Benz Croydon
    76-78 Purley Way
    Croydon
    Greater London
    CR0 3JP

    Get in touch

    020 8665 4540
    https://www.mercedes-benzretailgroup.co.uk/mercedes-benz-cars/contact-us/croydon/

    Opening times

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    Dealership Statistics

    42%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Mercedes Benz Croydon

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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