0% Reviews
replied to
42% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


21 reviews from our car dealer reviews community
Leave a review for Mercedes Benz Croydon
Leave a review

21 reviews from our car dealer reviews community

Leave a review for Mercedes Benz Croydon
Leave a review
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"awful service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brand new car from them .. leather seat stitching came undone - still waiting on replacement 9 month on!!!.. got a recall for fault rear seatbelts - they did not confirm dates for recall and when i chased was told sorry no replacement car for you while we fix this . we have kids in the back with faulty seat belts !!!! Appalling service and after care ... non existent . they NEVER call back , No department seem to know what the other is doing. WE switched from Range rover to mercedes because Range rover after care was shocking .. This is worse!!

Get Car Leasing

Reviewer has confirmed their email address

+4 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Shocking service "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely shocking and disgusting. Sold a absolute pack of lies to get the sell. I purchased a so-called used and approved Mercedes! Absolute rubbish I've had it 8 weeks and it's been back twice. I have videos of the problem but yet every time the car goes in I'm told there's nothing wrong with it. I've never dealt with such unprofessional people, I would strongly advise not using this dealership

Get Car Leasing

Reviewer has confirmed their email address

+2 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Great Service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Habib Khan was excellent. I bought my second Mercedes from him. He could do no more to help me. He is an asset to Mercedes-Benz Croydon.

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
"Great service as always "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fardeen gave a wonderful service and kept me informed on the process of the sale throughout. If I had a question Fardeen clarified with expertise and pace.

"New Car Purchase"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to congratulate the whole team at Croydon, with a special mention to my Sales Contact Fardeen. He was very professional and helpful, I took delivery today. Only issue was the music playing in the Showroom. The speaker was above the desk and with the screen for Covid protection between myself and Fardeen it become very hard to hear him... Still didn't affect the professionalisms. Thank you once again

"can't be bothered to answer phone"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have called Mercedes Croydon three times now to enquire about a specific car on their website. Each time after going through the menu of options to get to sales, after another wait, I have been advised I will have to hold for approx 10 minutes before my call is answered. Goodbye Mercedes Croydon.

"Excellent service at Mercedes-Benz CRO"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fardeen Lakhani gave us a fantastic service from enquiry to the final purchase of the car. He kept us update all the way through and we love our smart car for four electric. The dealership staff are very welcoming and helpful.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Rude and condescending"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited Mercedes Croydon today as I was considering two different models and wanted to compare. Rarely have I been met with a salesperson less willing to demonstrate the car's features and unwilling to assist in arranging a test drive. Avoid this dealer at all cost, there are better Merc dealers around.

"telephone answering service"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Pretty poor service. I rang Mercedes Croydon 3 times in one morning to be greeted by the usual automated answering service and then listened to music for the best part of 20 minutes each time. Typical poor service from a large company that clearly cannot pay for a decent receptionist.

"Great "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the second time that I have purchased a Mercedes Benz from Mercedes Benz Croydon in the last six months. On both occasions the staff have been extremely professional, courteous, and accommodating. The Business Manager William was the personification of professionalism. He arranged for me to road test a C63s, I loved the car so much that I purchased a used example literally just days after the test drive from their Croydon dealership. He along with his sales colleague David could not have made the transaction any more seamless, I spent the best part of £50k in what seemed like a matter of minutes, and then found myself thanking them profusely for their kindness.

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car Leasing Deals

Kardi Powered

Dealership Information

Mercedes Benz in Croydon are a specialised Mercedes Benz dealership offering a variety of sales services from new and approved used cars and vans to fleet and business sales. This particular Greater London based Mercedes Benz dealership offers tailored servicing, and repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.

Car Dealer Reviews would love to hear from any previous customers of this Mercedes Benz branch in Croydon, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
21 reviews3 out of 5 stars — Rated Average
Excellent
10
Very Good
0
Average
0
Poor
4
Terrible
7

Add Review

  • Submit new information

  • Contact Information

    Address

    Mercedes Benz Croydon
    76-78 Purley Way
    Croydon
    Greater London
    CR0 3JP

    Get in touch

    020 8665 4540
    https://www.mercedes-benzretailgroup.co.uk/mercedes-benz-cars/contact-us/croydon/

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    42%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Mercedes Benz Croydon

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more