Bought an E class couple of weeks ago from Grangemouth (over £25 k) took round to my own mechanic for a quick check over - 10 diagnostic faults , 2 pressure caps missing all tyre pressures wrong ,no tyre inflation kit and on checking tyres - road x tyres , very budget not suitable for car at all but biggest thing was a faulty exhaust ! Phoned straightaway and they said that was the tyres supplied on all the mercedes going out ! Bring the car down and they will look at exhaust . Asked for refund as not happy but they wanted to look at car first. Agreed it needed new exhaust would take a week ,the 10 other faults where old faults and nothing wrong with the car ,after that it was a battle , they don't return calls ( had only had the car a day by this point) emailed Len Cocozza CEO in there and demanded refund , he refused said it would be fixed .Not even an apology off him . So really you have no rights when it comes to this lot . Got in touch with merc head office and they done nothing but say garage says nothing wrong with the car , bunch of liars . Eventually got car back , still no tyre inflation kit had to actually go in and make a fuss to get one ! Car now has blue paint scuffs inside passenger door but they deny this as-well. Had to buy 4 decent tyres from Skidz in Falkirk at a cost of £900 the very next day as my car was sliding all over the place in the wet. So basically car was not checked but a quick valet before selling on . Our whole family and lots of friends have Mercs but none of us will be buying ever again after this fiasco . Merc used to have very high standards and great aftercare but now the worst I have ever came across . This is now with Motor ombudsman to look at .

I feel like I am always asked for reviews these days, but today I am happy to provide. Having recently visited Mercedes in Glasgow I have experienced such great service that it's worth taking the time to comment. I was unsure about driving an electric vehicle, but after the test drive with Gemma, and a really informative chat, I am ready to switch. She was so courteous and really knows her stuff. So, thank you Gemma!

Since buying the car the SAT NAV has never worked, this was all OK, spoke to the salesman who arranged a diagnostic review and the repair to follow, informed the part to be replaced was available. Since the car went in yesterday 09.11.21 (after receiving the car 25/09/21) only to be told yesterday they have found the fault and the part now needs to be ordered. Darren did as much as he could and couldn't have been more helpful. Then we were basically told by Graeme the service manager that all previous diagnostics didn't count as they had no record of it and it was impossible to have happened and that the car had never been looked at before, and made me and my partner feel like we were lying. Graham finally said "he is stopping the conversation", stood up and walked away I am feeling very disappointed at the aftersales and service by this particular franchise of Mercedes. One would expect the service to match the high end vehicles that are being sold, or possibly they need to focus their Service Manager's training more on how to deal with customers, either that or he is extremely new to the position, however it is, Graham should not be the "face" of Mercedes or be allowed to interact with customers. Having now dug into previous reviews on other platforms it appears I am not the first to have been treated in this manner. Disappointing after spending so much money to buy a lovely car, my first and last mercedes. Currently still waiting to be contacted by Mercedes to have the satnav fixed after a year of waiting. I quickly got rid of it and returned to Audi, by far a more professional outfit