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Staff at servicing are fantastic. Really friendly, personable and knowledgeable. Mechanic I chatted to on Friday evening was really knowledgeable and friendly. Will continue to use without hesitation!
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I have been a customer of Mercedes Glasgow for 20 years have bought 9 cars from them and never had a problem all ways had great customer service will always use Mercedes. Benz of Glasgow.
I feel like I am always asked for reviews these days, but today I am happy to provide. Having recently visited Mercedes in Glasgow I have experienced such great service that it's worth taking the time to comment. I was unsure about driving an electric vehicle, but after the test drive with Gemma, and a really informative chat, I am ready to switch. She was so courteous and really knows her stuff. So, thank you Gemma!
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Just bought my second Merc from this garage. (My eighth Mercedes now). Alexander from the sales team was excellent. He was friendly and efficient. Received a decent part exchange price for my old car too. I would recommend their services
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Shout out for new sales executive alexander main, after finding a car online he managed to have it taken to Glasgow within a few days cleaned and checked ready to drive out of the forecourt. Kept us up to date with what was going on all the time. Excellent service.
We have just purchased our car from Mercedes Benz in Glasgow. It was a first class experience from start to finish!! The sales specialist, Dhaine gave us excellent service. He was very knowledgeable about the cars and was able to help choose a car without us feeling pressurised into buying it When we went to collect our car Dhaine once again gave us excellent help and advice as we went through the process We purchased our last car in this branch and when we are changing our car next time we will definitely be returning here!
Purchased but didn't purchase a new S500. Paid a deposit, finance agreed and was told the car was secured. In the meantime had got valuations for my present car and searched best way to get to Glasgow from where i live. 3 hours later got a phone call from the salesman that he wasn't aware they had already sold the car! Was promised a phone call within the next 24 hours to see if they could locate me another car, never got that call.
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Since buying the car the SAT NAV has never worked, this was all OK, spoke to the salesman who arranged a diagnostic review and the repair to follow, informed the part to be replaced was available. Since the car went in yesterday 09.11.21 (after receiving the car 25/09/21) only to be told yesterday they have found the fault and the part now needs to be ordered. Darren did as much as he could and couldn't have been more helpful. Then we were basically told by Graeme the service manager that all previous diagnostics didn't count as they had no record of it and it was impossible to have happened and that the car had never been looked at before, and made me and my partner feel like we were lying. Graham finally said "he is stopping the conversation", stood up and walked away I am feeling very disappointed at the aftersales and service by this particular franchise of Mercedes. One would expect the service to match the high end vehicles that are being sold, or possibly they need to focus their Service Manager's training more on how to deal with customers, either that or he is extremely new to the position, however it is, Graham should not be the "face" of Mercedes or be allowed to interact with customers. Having now dug into previous reviews on other platforms it appears I am not the first to have been treated in this manner. Disappointing after spending so much money to buy a lovely car, my first and last mercedes. Currently still waiting to be contacted by Mercedes to have the satnav fixed after a year of waiting. I quickly got rid of it and returned to Audi, by far a more professional outfit
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Sophie was great from start to finish and was so patient whilst me and my husband chose what car would be best for us.
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John McKie New Mercedes. With new cars in short supply Sophie Robertson managed to secure my first Mercedes GLB200 in great time. She was excellent at the handover and showing all the technical details with great knowledge. I wouldn’t hesitate to recommend her on buying a Mercedes.
Mercedes-Benz of Glasgow is an Franchise dealership that is based in Glasgow. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
| Excellent | 18 | |
| Very Good | 3 | |
| Average | 5 | |
| Poor | 6 | |
| Terrible | 15 |
Mercedes-Benz of Glasgow
135 Milton Street
Glasgow
Glasgow City
G4 0DH
0141 331 4662
https://www.stratstone.com/dealers/mercedes-benz-of-glasgow/
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