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I enquired about a car, they advised it was in stock but could they call me to discuss it. They called.. tried to sell me a different model, I declined and he promised to email the details about the actual vehicle I wanted to purchase.. still waiting for that email. They obviously advertise cars they do not have to try and create sales leads. Avoid
Having had five Mercs over the years I guess I should know what to expect from MB main dealers. They (all) behave as though they are doing you a favour selling you a car. Absolutely no negotiating. This is it. Take it or leave it. Stratstone Glasgow even have the cheek to add £99 for admin charge. Ultimately the quality of the car is what matters. Too early to tell yet.
When you buy a premium product at a premium price the least you expect is that the company do as they say they will. Called to book a service appointment (due mid September) and was quickly brushed off with 'we'll call you back in 3-4 days' and 7 days later no contact. Stratstone are a liability for Mercedes Benz treating customers like that. Arnold Clark Vauxhall who I dealt with for 10 years were always customer focused I had no issue with their business. A pity that the closest Arnold Clark is in Grangemouth or I would provide them with the business. Stratstone seem to have the attitude that they are doing customers a favour serving them. Mercedes Benz should review this pityful shower and hand the franchise to a company that looks after customers.
Paid a visit to the dealership today l was looking to buy a car today i was not to sure of the colour to choose when approached by the salesperson l said that I looking at the colours his reply was they don’t sell colours here we only sell cars not the reply i was looking for needless to say I just walked away
I ordered a Mercedes B180 through Motability. Salesperson Mark Miller at Mercedes-Benz of Glasgow was excellent throughout and kept me well informed including return of phone calls promptly. Motability car was for my son who has an ultra-rare disease and COVID-19 is currently around and this was worrying. On collection they cleaned the entire interior of the car with dettol wipes, and ensured the safety of myself was forefront. Emma Mair was the person who handed over the car and she was excellent. After I had ordered the car I found these reviews - . I don't know if the staff have changed or if they are just upping their game. Everything went smoothly for me. Only downside was there was only 62 miles of fuel in the car and the fuel reading was in the red. They knew I was coming from Edinburgh to Glasgow to pick up the car so I had to refuel on the drive home. Thanks to all in the dealership.
We have used this dealership for thirty years both buying and servicing. that may end soon. No visit in the last year has been trouble-free (we have an S-Class and an SL). Several have been because of unsolved problems from the previous one. We have a service plan and have never argued about prices - until now. S-Class in for a service; "my engine management light is on, please check that". Response; "it's not booked in for that; it'll be £140". "Just leave it". We will go to the independent Merc specialist less than a mile away. Is anyone at MBUK or in this dealership listening? Expensive customers for decades now walking away. Get some staff who know about cars and/or customer care; you have neither.
Shocking customer service is the only constant from the dealership. 1 year in from owning a GT 63s which wasn’t an inexpensive car & I have genuinely been astounded how bad a business can be from the initial meet & great, upflift of car, the non prep of car, the cars first service the list does go on. If you want to buy a car buy it somewhere else.
We bought our 3rd Mercedes from this showroom last March, and found the customer service was dramatically poorer than earlier years. To be honest, when (if) we buy another Mercedes we will go to another Mercedes dealership. From the initial viewing of cars to walking out the showroom after buying one, we saw 5 different staff, none of whom seemed genuinely interested in assisting us. We stuck with the Milton St showroom as it was near and they had the car we wanted at a price we were satisfied with. We had to call them about 3 times after collecting the car to remind them to put in car mats, for a couple of questions we had they never returned our calls, we could never get through on their phone number - and forget receiving a free umbrella or bouquet of flowers on collecting your (expensive & luxury) car - we got nothing! We got treated much better at Arnold Clark picking up our 2nd family car Volkswagen, golf. The whole attitude of the staff was just disappointing. I’ve heard the staff are no longer on commission based salaries, maybe that has something to do with the lack of service?
I would suggest you go somewhere else for a car or service. This has been a truly awful experience and the saddest thing is the dealership have no recognition that they are offering an appalling service with no apology or acceptance that this is so far away from good enough. I was about to buy another Mercedes and after this experience, I am looking at other cars! Don`t touch Mercedes Glasgow with a barge pole! Awful
I'll be brief about Mercedes Glasgow. No return of calls, e-mails replied hours later, incorrect figures/invoice at delivery, waited days for refund after forced to call MB Customer Services, I could go on. Sales Manager (Richard) called me and resolved refund very quickly. Thank you. Come on MB, you have a prestige brand however badly let down throughout the sales process. On a positive note ( and the reason for 1 star ) the car is superb.
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Manufacturers: Sells a variety of makes and models
Mercedes-Benz of Glasgow
135 Milton Street
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