Staff unfriendly, badly mannered, rude and nonprofessional. Been there twice to buy a car but looks like their sales executives are not interested in selling and none of them wants to do their job and would value a cigarette break over selling. It does seriously look like all staff their and including the manager hate working at Stratstone Glasgow. I filed a discrimination complaint against one of the sales executives and have received apologies from Stratstone and Mercedes-Benz headquarters. I would def not recommend going there, any other car dealers are miles better and more professional than Stratstone Glasgow. Company need to seriously think about replacing staff there as none of them is fit for the job they do, they make you feel unwelcomed and can't wait to see you leave their premises rather than selling you a car. Total rubbish!

Fortunately for Mercedes Benz of Glasgow there is no zero star option. Having had a problem with the Aircap spoiler on my E Class Convertible which was bought from and maintained by them, I returned the car to the dealer. Firstly they couldn't diagnose the fault as the technician who operated the STAR diagnostic system was off. On eventual diagnosis, including labour and VAT it was just shy of £1400. Then they forgot to order the parts in which cost me a day off work. I was asked to email Jennifer @ service. Still waiting on a response. Escalated to MB UK customer service. The whole experience left me feeling they were doing me a favour and I should be grateful. Incredibly poor service. I would never, ever use this branch again.

Refused to take back a brand new Mercedes c class convertible so appealed to Ombudsman only to find they no longer subscribe to their service - one must question why a so called reputable company like Stratstone Glasgow would not abide by the Ombudsman.

Looking to purchase a S Class Mercedes from Glasgow Mercedes Benz, had seen one this branch had online so decided to take a visit to inquire in person, first went into showroom where staff just stood about and looked at us after wandering about with no assistance we decided to go and have a look at the car ourselves as luckily we had most of the spec online, after standing about beside the car for over 10 mins my wife and sister decided to walk away, I still gave them the benefit of the doubt and went chasing after a agent who when finally came out couldn't care less, had no people skills and when asked about the spec his reply was not sure it's came in pre registered, due to the lack of service and lack of professionalism from this branch over the sale of a £60,000 vehicle I said thanks but no thanks and due to this we will be going elsewhere not sure if they couldn't be bothered or whether they just wanted home they showed not interest in there job. I would stay away at all cost from such a unprofessional branch of Mercedes Benz, go elsewhere where you will be treated like a human, in our case we will be going to another branch in Glasgow and ordered the same car £2500 more in price. Shocking service Mercedes Benz Milton St, either train your staff or get new staff who show some interest in customers.

CARS ENGINE MANAGEMENT LIGHT CAME ON.PHONE HELPLINE ,CAR TOWED TO STRATSTONE GLASGOW.REPLACEMENT CAR SUPPLIED.KEPT INFORMED BY SAM AT DEALERSHIP.COLLECTED MY CAR WHEN REPAIRED,DID NOT RECOGNIZE IT. IT WAS LIKE NEW,CLEANED FROM TOP TO BOTTOM,TOP MARKS TO THE VALET TEAM,VERY IMPRESSED,HOPE IT BREAKS DOWN EVERY 6 MONTHS LOL HAPPY CHAPPIE