My W204 C class was recalled last October 2021 over the dangerous exploding airbag fiasco they are caught up in. Took a week of bad customer service to get it booked in. Had to wait over two months for a date and time just to get the drivers side done. Mercedes benz are not releasing the passenger side ones despite what the DVLA letter said. (from Stratstones sevice booking agent) Today was the day but I was turned away when I arrived as they cant get the new airbag for the Drivers side. It's on back order for everyone Phoning Stratstone Glasgow is an ardous task. No answer or someone takes your number and promises a call back but don't keep the promise. They would not take my calls for two days prior today and only after driving into Glasgow did I get the bad news that they are shockingly bad at customer care and that they are not assisting me today, nor do they know when it will be. I have checked other dealerships around the UK but it seems that we are just unfortunate to have Stratstone Glasgow Milton St. as our local agent.

I have just bought a used E Class on line ,a big deal for me , and not to see the car only there pictures , but spoke to Lewis there salesman who answered all my questions and how they would deliver the car to me on the day I wanted free as well , kept me informed about the cars preparation progress and all the on line paper work was excellent. The car arrived on the day agreed and time and looked great considering it was driven to my home in Manchester fully fuelled and ready to go , I have had the car a couple of weeks now still very happy, I dealt with Lewis great service

I enquired about a car, they advised it was in stock but could they call me to discuss it. They called.. tried to sell me a different model, I declined and he promised to email the details about the actual vehicle I wanted to purchase.. still waiting for that email. They obviously advertise cars they do not have to try and create sales leads. Avoid

Having had five Mercs over the years I guess I should know what to expect from MB main dealers. They (all) behave as though they are doing you a favour selling you a car. Absolutely no negotiating. This is it. Take it or leave it. Stratstone Glasgow even have the cheek to add £99 for admin charge. Ultimately the quality of the car is what matters. Too early to tell yet.

When you buy a premium product at a premium price the least you expect is that the company do as they say they will. Called to book a service appointment (due mid September) and was quickly brushed off with 'we'll call you back in 3-4 days' and 7 days later no contact. Stratstone are a liability for Mercedes Benz treating customers like that. Arnold Clark Vauxhall who I dealt with for 10 years were always customer focused I had no issue with their business. A pity that the closest Arnold Clark is in Grangemouth or I would provide them with the business. Stratstone seem to have the attitude that they are doing customers a favour serving them. Mercedes Benz should review this pityful shower and hand the franchise to a company that looks after customers.

Paid a visit to the dealership today l was looking to buy a car today i was not to sure of the colour to choose when approached by the salesperson l said that I looking at the colours his reply was they don’t sell colours here we only sell cars not the reply i was looking for needless to say I just walked away

I ordered a Mercedes B180 through Motability. Salesperson Mark Miller at Mercedes-Benz of Glasgow was excellent throughout and kept me well informed including return of phone calls promptly. Motability car was for my son who has an ultra-rare disease and COVID-19 is currently around and this was worrying. On collection they cleaned the entire interior of the car with dettol wipes, and ensured the safety of myself was forefront. Emma Mair was the person who handed over the car and she was excellent. After I had ordered the car I found these reviews - . I don't know if the staff have changed or if they are just upping their game. Everything went smoothly for me. Only downside was there was only 62 miles of fuel in the car and the fuel reading was in the red. They knew I was coming from Edinburgh to Glasgow to pick up the car so I had to refuel on the drive home. Thanks to all in the dealership.

We have used this dealership for thirty years both buying and servicing. that may end soon. No visit in the last year has been trouble-free (we have an S-Class and an SL). Several have been because of unsolved problems from the previous one. We have a service plan and have never argued about prices - until now. S-Class in for a service; "my engine management light is on, please check that". Response; "it's not booked in for that; it'll be £140". "Just leave it". We will go to the independent Merc specialist less than a mile away. Is anyone at MBUK or in this dealership listening? Expensive customers for decades now walking away. Get some staff who know about cars and/or customer care; you have neither.

Shocking customer service is the only constant from the dealership. 1 year in from owning a GT 63s which wasn’t an inexpensive car & I have genuinely been astounded how bad a business can be from the initial meet & great, upflift of car, the non prep of car, the cars first service the list does go on. If you want to buy a car buy it somewhere else.