I have never in my 17 years of driving felt so ashamed of walking into a dealership where they do not know their left from their right. They advised the completely wrong issue and they even BROKE my car to put the blame onto me. Nick from management is completely incompetent. I would ADVISE that you STAY AWAY from Mercedes Loughton.

We bought a vehicle from Mercedes Loughton. Delivery was due to be early April. Ended up being mid June. Not a problem in itself but NO COMMUNICATION on delay. When we got the vehicle we drove it home and discovered that it had leaked fluid from somewhere in the engine compartment. Phoned them up and told them and they came to collect. Vehicle was repaired 2 days later and salesman said he would get it delivered back to me. A further 2 days later he hadn't been able to arrange so we had to collect (which was quite an inconvenience but we needed the vehicle). Got it home and discovered that it had 2 dents in the side. We think it looked like a trolley had been used into it whist in the workshop...but just our guess. Again they came to collect the vehicle. 4 days later no news. Emailed them and they had no eta but it was apparently a job that couldn't be rushed!! The dents were small. So still no news...just waiting.....Absolute disgrace. So far I'm £70k down and nothing to show for it.

Bunch of liars in after sales services. You are lucky if your phone is connected in 30 minutes. They dont carry out the work they claim for. Avoid mercedes loughton

Once they have sold you a car they cannot be bothered with you.

Do not buy a car from this Mercedes dealership in Loughton! I made the mistake of buying a brand new C Class AMG from these clowns and regret it ever since. For the record, the car is Brilliant and have no complaints about it. The aftercare is where the whole experience is a joke, even a simple thing like booking in a service is a hassle as no one on the service desk picks up the phone it just rings & rings. When they do pick up, they fob you off with a promise of a callback but they never do. If you want to buy a Mercedes, do it through another dealership. I really wouldn't want anyone else to go through the hassle I've been through, as it spoils the experience of owning a superb car.

Only been here twice - both times for safety recalls. 1st time they damaged my car in two areas and although they cleaned it I had to point it out. second time it took them 2 hours to replace fuel hose rather than the 1 hr promised as I was waiting - no apology when I asked if there was a problem.........

This car garage is the worst I have ever experienced (and there’s been a lot). These representatives clearly haven’t a clue about customer service what so ever. Dispicable on all accounts and should be shut down!

In a Nutshell terrible customer service, phone rings and rings I have a brand new A class that has gone back in 5 occasions for the same problem inc a new gearbox. Avoid as Mercedes Loughton do not deserve good custom. No idea of customer service at all. Terrible!

This dealership has the worst customer service I have ever received. Loughton Mercedes should be shutdown if Mercedes want to try and keep their reputation of being a luxury car manufacturer. The customer service is non extant, I have been waiting to get an update on the progress of my car but it seems know one actually works there, I have been calling for a week now and know one can give me an update on my car. I call everyday and am told the same thing that they have the parts in stock and once the part is fitted someone will call me and let me know when the car is ready, this was a week ago. Still waiting. this is just a tip of the iceberg of what I have been through. avoid this place as management are not bothered about customers aftercare.