They provided a receipt saying the MOT is a pass, but checking DVLA it says failed. They are inconsiderate and have been passing me across various call centres and not solving the issue.

Went in for MOT and service. Received a text saying following visual check new tyre needed. A new tyre had been fitted previous week and all tyres checked at that time. MOT failed on rear brakes. No warning from sensors. Changed pads at another garage who said reasonable condition. Worrying. Reported outcome NO REPLY

All big talk & promises whilst selling new car but none fulfilled. Horrendous customer service. No one calls back

My daughter bought a car from them with 3 years free servicing last year. Got bombarded with reminders that service was becoming due. Took car in, but when she went to collect it with my other daughter after work, they refused to hand the car back unless she provided evidence of service plan. She wasn't told she would need it at any point when booking. She said she had it at home and if she could have the car she would return with the documentation. They refused to let her have her car back. They are even aware that she works across the road to the showroom, so it's not as if she was going to disappear. I called and was told by a rather rude woman that needed to see proof of service plan. When I challenged her that they must have proof on record as this was part of the purchase deal, she said that the salesman would have it. She made absolutely no effort to contact the salesman herself and so I did. Only upon his intervention was my daughter able to recover her vehicle.

Very poor experience with Mercedes-Benz Loughton. Sales Advisor Ricky was very unprofessional not helping me out and I'm still waiting for a call back 2 weeks later!!! Such a shame because I bought another Mercedes-Benz elsewhere. Wouldn't recommend going Mercedes-Benz Loughton guys.

Asked to leave because I asked if the test drive car was sanitised. Avoid Connor, avoid Mercedes Loughton. Spend your money elsewhere.

My daughter has been trying to buy a car through them for a week now. Managed to finally get through on phone and put a bloody g deposit. Ever received any paperwork to this effect. Tried to call/email - no response. Finally got through asked if car could be sent to Epsom for delivery as they are part of the same group. We’re told they couldn’t do this. Spoke to Epsom, who were great, and were told Loughton were lying - they said no because they wanted the commission. My daughter is still waiting for the car - they say it is a finance hold up but we keep having to try and ring them. Would NEVER recommend this branch to anyone - they are useless

Had new front wipers fitted , was not fitted properly . Have been trying to book the car in without success