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Bought a car from Mercedes Loughton last week . Very attentive staff, professional and helpful.
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Fantastic service from start to finish
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Good experience from start to finish, very helpful staff all round
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Loan Vehicle -I booked a service/MOT with loan vehicle three times, and each time, one day prior to appointment I received a call from Mercedes Customer Service at 16:30 advising loan vehicle wasn’t available. It is unprofessional for Mercedes Garage to contact a parent of two disabled kids and expect them to make arrangement at 16:30. It is disappointing and unprofessional that this has happened the THIRD time.
Simran helped me with calling Mercedes benz recovery and stayed by my side as I made the call to ensure it was smooth and as it should. Thank you Loughton.
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Simran helped me with calling Mercedes benz recovery and stayed by my side as I made the call to ensure it was smooth and as it should. Thank you Loughton.
Loughton has the WORST after care of all the the automotive firms I’ve ever used. They’ll wait until your warranty runs out so they do t have to fix faulty Mercedes cars.
Hi I'd like the thank Demi for her professional attitude and dedication to customer relations she is a huge credit to this company I would also like to thank Georgia for her help as well subframe is fixed and I'm a happy person a big thank you to mercedes Benz Loughton
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They acknowledged that they could not deliver the car I ordered and agreed to cancel the order. However getting a refund is taking forever without any explanation. I paid in full when I ordered and that ended all customer service. Was told refund would take 3-5 days. That was 11 days ago. very disappointed.
I took my CLS 63 AMG in for a pre booked recall on 25/05/23, They kept me informed during the day with 4 txts & a phone call, collected the car this afternoon 26/05/23, Natalie dealt with the handover of my car, she was polite, helpful & very caring, i really cannot fault the service i received,
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Mercedes Benz Loughton is an Franchise dealership that is based in Loughton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Mercedes Benz Loughton
3 Langston Road
Loughton
Essex
IG10 3SD
020 8418 7700
https://www.mercedes-benzretailgroup.co.uk/mercedes-benz-cars/contact-us/loughton/
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