I have dropped my car to them on Thursday and they promised me the car will be ready Friday afternoon. On Friday they said parts not arrived you will get your car Monday. On Monday they said part are arrived late so we couldn't finish the job and its Wednesday now. No one is Answering the phone.

I have just purchased a used GLA and am delighted with the service that I have received from start to finish. Very surprised at some of the comments here.

Our experience was nothing short of abysmal. Glenn Le Conte (lives in Romford) was acting tough and called me outside to fight. This is just because as a customer, I was rightfully questioning some of his answers to get a better idea of how a finance works. He kept cutting me which was agitating, and he lastly tells me to "not get on a hump" when all I was doing was questioning some of his answers and feedback. I told him I want someone else to talk to and that he wasn't very helpful. He was accusing me of being aggressive when I wasn't and he started getting upset. I then told him that I was calm until he started pushing my buttons (cutting my sentences and telling me to not get on a hump). His response right next to his manager, was; I'll push any buttons I want mate." GLENN LE CUNTE is an old man with barely any customer service skills and has minimal professionalism. Wearing a shirt and a tie alone don't make you professional at all. Disgusting service all around.

Very poor service after being a merc customer for 16 years had a appointment booked in to discuss to replace my current Mercedes’ no phone call so will be taking my business else where after looking at the reviews on here glad I checked them first before I got involved with them !

Awful people. Dreadful customer service. Tried to sell a car to us with various dents and scratches (over £40k in value). Apparently this would pass quality control. Went to another merc garage and it was a totally different service. This garage should be avoided at all costs. Don’t trust what they say. They lie and give so many stupid excuses it’s laughable. Just don’t waste your time on these people.

After having a Smart Car for the last 4 years, never missing a payment I wanted to upgrade to a bigger car and go up to a Mercedes A class (last 2 years) Had a conversation with a sales person who could have been an extra in White Gold or something of that nature (I work in sales so not a comment on sales people) He was so dismissive it was shocking, never called back when I chased about cars available, called the sales team to test drive a car they had (ignored) Went to Mercedes Dartford and bought an AMG line A class on the spot. Dealt with Sat, almost a night and day experience. I never write reviews but I just want to warn people as this was genuinely the worst sales/customer service experience ever. Think Gucci in the west end if you went in with a tracksuit and old trainers, just beyond belief bad.

To my disappointment, the people working there are not professional, and not only at the reception but also in the garage .

I went with my wife and son to look at a glb200, spent about 30 minutes looking around the car mak8ng sure the extra 2 seats will be ok for my son as he will be the one using those seats there was someone sitting on the desk just right nex to it and he did not effort whatsoever to acknowledge us, around 18:35 he storm off of his desk to lock one of their doors and while doing so 2 more came to him to have a quick chat and then dissappear once again, we were ready to buy, you don't spend 20 minutes or so looking at one car just to waste time, specially after driving around 1:30 hours to get there. Avoid that place, obviously no body is bothered.