Awful people. Dreadful customer service. Tried to sell a car to us with various dents and scratches (over £40k in value). Apparently this would pass quality control. Went to another merc garage and it was a totally different service. This garage should be avoided at all costs. Don’t trust what they say. They lie and give so many stupid excuses it’s laughable. Just don’t waste your time on these people.

After having a Smart Car for the last 4 years, never missing a payment I wanted to upgrade to a bigger car and go up to a Mercedes A class (last 2 years) Had a conversation with a sales person who could have been an extra in White Gold or something of that nature (I work in sales so not a comment on sales people) He was so dismissive it was shocking, never called back when I chased about cars available, called the sales team to test drive a car they had (ignored) Went to Mercedes Dartford and bought an AMG line A class on the spot. Dealt with Sat, almost a night and day experience. I never write reviews but I just want to warn people as this was genuinely the worst sales/customer service experience ever. Think Gucci in the west end if you went in with a tracksuit and old trainers, just beyond belief bad.

To my disappointment, the people working there are not professional, and not only at the reception but also in the garage .

I went with my wife and son to look at a glb200, spent about 30 minutes looking around the car mak8ng sure the extra 2 seats will be ok for my son as he will be the one using those seats there was someone sitting on the desk just right nex to it and he did not effort whatsoever to acknowledge us, around 18:35 he storm off of his desk to lock one of their doors and while doing so 2 more came to him to have a quick chat and then dissappear once again, we were ready to buy, you don't spend 20 minutes or so looking at one car just to waste time, specially after driving around 1:30 hours to get there. Avoid that place, obviously no body is bothered.

I cannot fault the sales staff whatsoever, however the service and repairs team is dreadful. There was an urgent fault with my vehicle to which they took it in and was told my car would be ready the next day. Long story short, over a week later and I am still waiting for my car. After being accused of stealing the car I OWN, having my emails ignored for days, being hung up on during phone calls, lied to, time-wasting and a complete lack of empathy, I am disgusted in the treatment I have received here. I was told the evening after I bought my car in for repairs that a part would need to be ordered, however due to me possibly stealing the vehicle that I own, AND BOUGHT FROM THEM, it took them 2 and half days for them to finally order the parts. Prior to this, they told me that I would have to pay over £800 although my car is under warranty. The next day another person called me to let me know the price, which had increased by £900, bizarre. After I had provided them with my warranty number, which they have on system, they agreed the car was under warranty. The parts have to come from Germany, and I was told it would take up to a week to arrive! I explained I was urgent for my vehicle as I was in my last week of university, they replied with something along the lines of ' oh no, that's not good.' What a great solution and customer service. ZERO STARS NEEDED

My Son leased a Smart Car from Mercedes from Loughton only used 50% of the mileage had it maintained at the dealership then got charged £995 for damages after a 4 year lease. Scratch on front and rear bumper and a scuff on 3 wheels. Who on earth expects a car back after 4 years of driving without a scuff on a wheel be reasonable, the car was handed back with 13k mileage after 4 years. He hasn't worked for 7 months just gets a job then gets hit with this. I have paid it, however will be sure to never lease or recommend anyone to lease a car from Smart/Mercedes in the future I'm a driving Instructor and deal with 100's of new drivers every year and I will be sure to pass on my experience to ensure they do not suffer they same problems. Having leased cars from many manufacturers before I have never had such problems when returning a vehicle. Basically anything other than showroom quality is regarded and excess damage. Disgraceful..

Took my ML63 for service they Broke a bolt on the calliper trying to change the brake fluid Then tried blaming me saying it was rusty and the calipers were loose. They are big time liars. eventually they fixed it for free after i mention this will be posted on Twitter. After 1 week when i came to collect my car the driver side tyre was cut and covered with dirt but my car was washed prior handing the vehicle to them for service so i definitely know there was no cuts i asked them for pictures but apparently they cant find them. this branch are full of scummy people

Mercedez garage is totally ripped off people my car 2013 e220 well managed car all service done by Mercedez having problems with water leaking call Mercedez Waltham cross branch they give appointment for diagnostic then they will tell me how much it will cost. Did drop car on 16t October 2020 they charged me £120 for diagnostic it’s showing my engine oil ok no leaking but after I collect car still water leaking also engine oil leaking . Call them and complain they asking me to drop car again they quoted me another £356 for water pump but unfortunately didn’t look my engine oil leaking and advised me car not drivable because engine oil leaking. I collect my car with AA and complain to Mercedez complain department they took car to Loughton branch manager named Nick McDonagh he told me he will do further investigation after they asked me £455 for 2 hours investigation £400 and £55 for 5 litter engine oil I agreed then they call me and quoted me £1172 for oil cooler I did agree on 12th December they fixed car I did pay and collect my car but unfortunately only drive 0.03 KM. and car stops no starting any more they keep car nearly 1 months and telling me I need new engine it’s cost £18488.00 complain again complain department because they damaged my car . But unfortunately they not even looked all paperwork properly person named FIONA BARRY she’s reply me they can’t help . It absolutely disgusting disgrace Next I am going to take legal action against them they are big RIPPER😡