Do NOT buy a car from this dodgy dealership. Sister bought a used A class, nearly new, we realised after a week or so that the parcel shelf was missing. Tried to call 3/4 times, every time they said the salesman (Mohammad Ashraf) will call me back. Took over a month to hear back from Mohammad. Only reason he called was because I threatened to go and take one from their showroom. His response when I asked to have one sent out to me was “your not getting that mate”. He sounded very aggressive and also tried to argue that the parcel shelf was there when i bought the car and why it took us over a month to realise! I did realise way before but none of them would call me back!! This was over 3 months ago now. I did not even receive a video of the car before I bought it. Mohammad (KAZ) was so rude, I put in a complaint to them which goes no where so don't bother. Was called back after a week for them to ask me if I can go (drive over an hour) and pick it up. That’s not what I asked for and reasonable. Put in a complaint to head office, was told the garage will call me to sort it out. That was a over month ago. Still no call. Honestly don’t bother buying from here. They bombard you with emails and phone calls when you want to buy a car, however, any problem you have, good luck. Stay away from salesman Mohammad Ashraf (Kaz). I have bought other cars from different Mercedes dealerships, this one is the worst by far.

Traded in my a class for a smart in Oct last year because we had moved to London and needed a smaller car. Was sold a 2018 smart car, 2 weeks later it broke down because the battery was faulty. A month later I had a nail in my tyre but after paying for a new tyre the safety sign flashes up everytime I turn in the car! I’ve been to different garages and they have confirmed it’s not the tyres and it’s the software. In Jan 2022 I started noticing whistling sound coming from the car whenever I am driving faster than 30mph. Had this fixed for FREE after kicking up a fuss as they wanted me to pay for a diagnostic even tho they said the diagnostic won’t pick it up… as it’s the windscreen seal (which just needs replacing) ! The tyre warning sign is still flashing and we cannot get through to the dealership. They said the manage will call me back but they never do! We’re looking to trade the smart in for a more expensive car like the C lass or CLA but will never bring business to this dealership again. Any advice to where I should go I’d appreciated.

Absolutely SHOCKED !!! My 2020 GLC 300d . 5000 miles has a major safety fault !!! Driving home in the rain 8.30 pm on a motorway .. I pull off the motorway and 5 minutes later the car literally shuts down ..NO ACCELERATION, NO STEERING, NO BRAKES NO LIGHTS .. WARNING SIGNS FLASHING UP AND BEEPING NOISES .. CAR ROLLS ACROSS ROAD AND SOMEHOW STOPS !! Rac come and check car and find 47 faults and 21 unknown faults !! IF THIS HAD HAPPENED 5 MINUTES EARLIER.. WE WOULD BE LOOKING AT FATALITIES !! EVEN THE MANAGER AT THE MERCEDES GARAGE HAS ADMITTED THIS !! I AM SO ANGRY 😡😡😡😡 THAT MERCEDES ARE GOING TO REPAIR AND EXPECT ME TO PUT MY FAMILY BACK IN THIS CAR … TRULY DISGUSTING!!! I WILL MAKE SURE THIS GOES ALL OVER SOCIAL MEDIA !!!!

I traded in my smart car for another at the Loughton showroom with a salesman named Glen in October 2021. When I initially went to enquire and possibly trade my vehicle in the service seemed great and Glen seemed very confident in his job. Since purchasing the vehicle it’s been nothing but stress. To date January 2022 I’m still owed outstanding money and I’m having to chase them daily! 1.They failed to refund my deposit I had to go back to the showroom last month and demand my money and finally got it 3 days later after 8 weeks of waiting. 2. I then was informed by letter a few days later that my finance agreement for the vehicle I had traded in was still active, it was clear they failed to settle my previous finance agreement and was now threatening me with missing payments for my old vehicle! I was told by Rael Braverman that Narris one of the branch mangers at Loughton had forgotten to process the paperwork?! I’m now owed excess money from my previous agreement and to date ive done nothing but chase and chase I’ve been told by the complaints department they are looking into it, nobody calls back. Truly disgusting you can tell this is their style bottom of the barrel level of service! The level of service from showroom and the so called complaints department CAC is 0 they are the most incompetent, rude and highly disrespectful people I’m yet to hear back from them following my complaint. I would NOT advise to purchase any vehicle from MERCEDES - SMART period they clearly are far from SMART bunch