Anonymous, April 2025
"Even better in person"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Can't complain, the service was great from Jon. He was patient and helpful, and I didn’t find him to be at all pushy, he let me take my time. I found the Golf online, and when I saw it in person, it actually looked better than the photos, which I even said to Jon. It is a lovely car, and I am very pleased with it. I haven’t had any issues. Great dealership.
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Aftersales from Motor Planet Ltd in response to Even better in person
Thank you for the kind words! We’re so pleased to hear you had a great experience with Jon — he’ll be chuffed to know his approach was appreciated. It’s always nice when a car exceeds expectations in person, and we’re glad you’re loving the Golf! Enjoy the drive, and don’t hesitate to get in touch if you ever need anything.
Mark J, April 2025
"Audi SQ5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I saw the Audi SQ5 online on AutoTrader and went to view it in person. Nothing was hidden from me; it was exactly as pictured, and nothing has come up since having the car. Everything is looking good and running smoothly. Adam assisted me on the day, he did everything I asked, from running the car from cold to answering my questions. Very helpful.
+0 Found this review helpful
Aftersales from Motor Planet Ltd in response to Audi SQ5
Thank you for the great feedback! We're so glad to hear the Audi SQ5 lived up to expectations and that everything’s running smoothly. It’s fantastic to know Adam was able to assist you thoroughly and make the experience a positive one. Enjoy the car, and if you ever need anything down the line, we’re always here to help!
Stephen S, April 2025
"Not pushy at all"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Jamie was very knowledgeable and answered any questions I had. I didn’t feel any pressure—he wasn’t pushy at all. He just let me do my thing and take a look at the car. I’ve driven it around here and there, and I’ve had no issues with it so far. Jamie went above and beyond by cleaning the car and taking some badges off for me, as I requested before pickup. Great experience all around with Motor Planet.
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Aftersales from Motor Planet Ltd in response to Not pushy at all
Thank you for the lovely review! We're so pleased to hear you had a great experience with us and that Jamie was able to make the process relaxed and enjoyable. It’s great to know the car’s been running well and that those little extra touches made a difference. We really appreciate your kind words and hope you continue to enjoy every mile in your new car. We're always here if you need anything!
Matthew S, April 2025
"Mercedes A-class"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently purchased my first Mercedes from Motor Planet, I saw the car online and then went to view in person. Jamie helped with the sale, he was helpful and professional. I am having an issue with the aircon and I do feel like the car could have been cleaned better as when i came back to pick it up it had got dusty from being outside the dealership but other than these things I am happy with the car and the service that was provided at Motor Planet.
+0 Found this review helpful
Aftersales from Motor Planet Ltd in response to Mercedes A-class
Thank you for taking the time to share your experience, and congratulations on your first Mercedes! We're really pleased to hear that Jamie was helpful and professional throughout the process. We appreciate your feedback regarding the aircon and the condition of the car on collection — we’ll definitely take that on board to help improve our service. Glad to hear you're happy overall, and if there’s anything we can do to assist with the aircon issue, don’t hesitate to get in touch!
John J, April 2025
"Good Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
All around good experience, I dealt with Jon who provided good service throughout the sale/purchase of the car. No issues or complaints.
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Aftersales from Motor Planet Ltd in response to Good Service
Thank you for the great feedback! We're really pleased to hear you had a smooth experience and that Jon took good care of you throughout the process. It’s always great to hear there were no issues or complaints — that’s exactly what we aim for! Enjoy the car, and don’t hesitate to reach out if you need anything in the future.
Paul H, April 2025
"Smooth delivery process"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I got the car delivered from Motor Planet, and it was a smooth delivery. Jon called me 30 minutes before he arrived to let me know where he was, which was helpful and gave me time to get back home to meet him. The car itself is great—I’ve already done almost 1,000 miles, so I've had a great run around in it. No issues so far. I would highly recommend Motor Planet, and I’ve actually already recommended them to my family. Lovely experience.
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Aftersales from Motor Planet Ltd in response to Smooth delivery process
Thank you so much for the fantastic review! We're really pleased to hear the delivery went smoothly and that Jon kept you well-informed — we always aim to make the process as easy as possible. It’s great to hear the car’s been serving you well (1,000 miles already — impressive!). We truly appreciate the recommendation to your family and are so glad you had a lovely experience with us. If you ever need anything, we’re just a call away!
DARREN B, March 2025
"Really Happy"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Took a while to finally get the car due to someone being off work, but all in all a good experience and really happy with the vehicle I bought.
+0 Found this review helpful
Aftersales from Motor Planet Ltd in response to Really Happy
Thank you for your review! We truly appreciate your patience, and we’re so glad to hear that you’re happy with the vehicle. Sometimes delays happen, but we’re thrilled it was still a good experience for you. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new vehicle!
Harijs S, March 2025
"BMW 5 Series"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
An overall good experience purchasing my BMW.
+0 Found this review helpful
Aftersales from Motor Planet Ltd in response to BMW 5 Series
Hi Harijs, Thank you for your review! We're glad to hear you had a good experience purchasing your BMW. If you ever need anything in the future or have any questions, don’t hesitate to reach out. Enjoy your new car!
Brandon, March 2025
"Great service"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
it was a great experience. The staff was professional, helpful, and made the process smooth. The car was in excellent condition, just as advertised, and I’m happy with my purchase.
+0 Found this review helpful
Aftersales from Motor Planet Ltd in response to Great service
Hello Brandon, Thank you so much for your kind review! We’re thrilled to hear that your experience was smooth and that you’re happy with your purchase. It’s great to know that the car was exactly as advertised and in excellent condition. If you ever need anything else, we’re here to help! Enjoy your new car!
Cain M, March 2025
"Jon was spot on"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Good communication from there guys. I've had no issues. Jon was spot on, just an overall good salesman. All as expected guys. Cheers.
+0 Found this review helpful
Aftersales from Motor Planet Ltd in response to Jon was spot on
Hi Cain, Thank you for your great review! We’re so glad to hear that Jon provided excellent service and that everything went smoothly for you. Your feedback means a lot to us, and we’re happy you had a positive experience. If you need anything in the future, feel free to reach out. Cheers!
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