Siobhan B, February 2025
"Highly recommend "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Honestly I couldn't recommend Motor Planet enough. I'm very happy with my Kia and the only issue I've had is to do with tracking, but I spoke to the team and once I send the invoice across, they're going to pay it off, so I don't have any issues.
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Aftersales from Motor Planet Ltd in response to Highly recommend
Hi Siobhan, Thank you so much for your kind words and for recommending Motor Planet! We're so happy to hear that you're enjoying your Kia. We really appreciate you letting us know about the tracking issue, and we're glad we could help resolve it for you. If you need anything else, don’t hesitate to reach out. We're always here to help! Enjoy your car!
Holli L, February 2025
"Great service"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Overall, my experience with the dealership has been great. The car has been perfect and running well, although the start/stop function doesn’t always start first time but it's something I can keep an eye on. Adam was really good, I felt he took the time to go through everything with me, and even set up my tax on the iPad, which was a huge help. I was on my own when I went to see the car, but he made the process easy. There was a bit of a wait while the car was having work done, before collecting it, but I was kept in the loop the whole time. Luckily, I was on holiday, so the timing worked out well.
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Aftersales from Motor Planet Ltd in response to Great service
Hi Holli, Thank you so much for your thoughtful review! We're delighted to hear that your experience with us has been positive and that the car is running well overall. If you need assistance with the Start/Stop function do give us a call. It's great to know that Adam was able to guide you through the process and make everything as smooth as possible, especially with setting up your tax! We really appreciate your patience during the wait, and we’re glad the timing worked out for you. If you need anything else in the future, feel free to reach out. Enjoy your car!
Jaydon S, February 2025
"Got to be 5 stars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Since most of the sale was done over the phone/email, I didn't meet Adam but he was a great help over the phone to get everything sorted. My Audi TT has been perfect, it's a lovely car and it was an easy process. It's got to be 5 stars.
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Aftersales from Motor Planet Ltd in response to Got to be 5 stars
Hello Jaydon, Thank you so much for your fantastic review! We’re so happy to hear that Adam was able to help make the process smooth and easy, even though most of it was done over the phone/email. We're thrilled you're enjoying your Audi TT – it’s great to know everything has been perfect with the car. We truly appreciate your 5-star rating, and if you ever need anything in the future, don’t hesitate to reach out. Enjoy your ride!
Thomas K, February 2025
"No complaints"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently took my Mercedes C-Class in for an MOT and was quite nervous about it. However, after speaking with the salesman on the day, I felt much more at ease. He was completely honest about the condition of the car before it went in, which I really appreciated. The MOT passed with flying colours, and I couldn’t be happier. The whole experience was great with no pressure at all, just genuine, helpful service. The car was great value for money.
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Aftersales from Motor Planet Ltd in response to No complaints
Hi Thomas, Thank you so much for your kind review! We’re so glad to hear that the experience was stress-free and that our team was able to put your mind at ease before the MOT. Honesty is key for us, and we’re thrilled that everything went smoothly and your Mercedes passed with flying colours! It’s wonderful to know that you felt well taken care of and appreciated the genuine service. If you ever need anything in the future, we’re always here to help. Enjoy your car, and thanks again!
Zunair B, February 2025
"10 out of 5! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very happy with my Volkswagen Passat! The only thing that isn't very good is how much fuel it needs, but otherwise, it's going well and it's been an amazing car. Adam was great on the day, he allowed us to test drive the car before purchasing it, which made deciding to get the car a lot easier. I would give 10 stars if I could.
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Aftersales from Motor Planet Ltd in response to 10 out of 5!
Hi Zunair, Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying your Volkswagen Passat and that Adam was able to make the process smooth and easy for you, especially with the test drive. We totally understand about the fuel consumption, and we're happy to hear everything else has been great! Your kind words mean a lot to us, and we'd definitely give you 10 stars if we could! If you ever need anything else, don't hesitate to reach out. Enjoy your amazing car!
Kirk N, February 2025
"Spot on"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I wouldn't change anything about my visit. The salesman was brilliant. I felt all my questions were answered straight away, and I drove away in a great car. Although I've not done many miles in the car, it's been great for the time being.
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Aftersales from Motor Planet Ltd in response to Spot on
Hello Kirk, Thank you so much for your kind review! We’re so happy to hear that you had a great experience and that all your questions were answered. It's wonderful that you're enjoying your car so far! If you ever need anything or have any questions down the road, don’t hesitate to reach out. We’re here to help! Enjoy your new ride!
Jake W, February 2025
"Just what I needed"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The whole process at Motor Planet couldn't have gone any smoother. Adam was spot on and very accommodating when it came to collecting my Transit. I've been in the Ford every day since and it has been exactly what I needed.
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Aftersales from Motor Planet Ltd in response to Just what I needed
Hi Jake, Thank you so much for your fantastic review! We’re thrilled to hear that the process went smoothly and that Adam was able to help make everything easy for you. It’s great to know your Ford Transit is exactly what you needed and that it’s been serving you well. If you ever need anything else, don’t hesitate to reach out. Enjoy your new van!
Mark, January 2025
"Better than expected "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My new Jaguar XE is an absolutely fabulous car, I’m over the moon with it! The team was fantastic to deal with, offering great service and securing me an amazing price, making the decision an easy one. My wife is planning to change her car this year, and when Motor Planet gets a car she loves, we’ll definitely be back
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Aftersales from Motor Planet Ltd in response to Better than expected
Hi Mark, Thanks so much for the fantastic review! We’re thrilled to hear you’re over the moon with your Jaguar XE, and it’s great to know the team made the process easy for you. We’ll be here whenever your wife is ready to find her perfect car, looking forward to helping you again soon!
Lee, January 2025
"Brilliant! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The guys at Motor Planet were brilliant to deal with; they made sure my car was ready on time and even stayed open later so I could come and collect the car. I have had it a few weeks now, and it has been faultless, five stars all around.
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Aftersales from Motor Planet Ltd in response to Brilliant!
Hi Lee, Thanks so much for the amazing review! We're so glad to hear the team took great care of you and that your car has been faultless so far. We really appreciate the five stars and are always here if you need anything in the future!
Steve, January 2025
"Exceptional customer service "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
⭐⭐⭐⭐
+0 Found this review helpful
Aftersales from Motor Planet Ltd in response to Exceptional customer service
Hi Steve, Thanks for the 4 stars, we really appreciate your feedback. If there is anything we can do to make your next experience with us here at Motor Planet a 5 star one, please just let us know.
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